Corporate Account Support Coordinator

Penske; Reading (Berks County); On-site; USD 42,000 - 58,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Reading, PA seeks an organized CASC to provide day-to-day sales support to regional Corporate Support Executives and Executive Account Managers.

The role covers Sales Support, Service Support, and Contract Support, with cross-training across areas and possible hybrid assignments coordinating all support functions for a specific customer. Ideal candidates have 2+ years in sales/customer support and 3+ years in problem-solving communications, plus proficiency in

Qualifications

• Highschool Diploma or GED is required.
• Minimum of 2 years experience with sales/customer support, preferably with Penske or similar function.
• Minimum of 3 years experience communicating to solve complex problems through customer and internal partner engagement.

Responsibilities

• Sales Support: assist regional EAMs with new, add, and renewal opportunities; prepare customer/prospect presentations and research new opportunities.
• Service Support: coordinate onboarding for new customers or fleet additions, including decals, licensing, and onboarding activities; coordinate with field locations for transitions.
• Contract Support: coordinate resolution of billing or payables issues; obtain historical contract documents as requested; liaise with corporate support departments.

Skills

Sales support

Multitasking

Problem solving

Education

Highschool Diploma/GED

Tools

MS Word

Excel

PowerPoint

Outlook

Teams

Smartsheet

Salesforce

Job description

Position Summary:

Provide day-to-day sales support to the regional Corporate Support Executive (CSE) & Executive Account Managers (EAMs) as they work to achieve the overall sales goals set by the company. The work of the CASCs will fall within one of three specialized functional categories: Sales Support, Service Support and Contract Support. Although each CASC will have an area of specialization, they will also be cross trained in the other functional areas to provide back-up support and coverage.

There will also be a subset of CASCs in a hybrid role where they specialize in one of the three areas of specialization listed above while also coordinating all the support functions for a specific customer (or customers). The need for these hybrid CASCs will be determined on an as-needed basis based on the needs of the region.

Major Responsibilities:

• Sales Support: Provide sales support to the regional EAMs in pursuing new, add, and renewal business for the corporate account portfolio. This support includes activities related to researching, creating, and finalizing customer/prospect presentations (proposals, customer reviews, ad hoc presentations). This position will also provide prospecting support to the regional EAMs by researching new opportunities and developing prospect lists for the EAMs and Inside Sales.


• Service Support: Coordinate the onboarding activities associated with a new customer or fleet additions for an existing customer. These include the coordination of decal, vehicle in-service activities, licensing and permitting. The associate will also work with the field locations to ensure a successful transition. Throughout the lifecycle of the customer’s vehicles, the CASC will also coordinate any rental or hiking needs of the customer.


• Contract Support: This associate will also provide life-cycle contract support to the EAMs and the customers by coordinating the resolution of any billing or payables issues surfaced by either the customer or Penske. They will partner with corporate support departments and oversee the resolution of any customer-initiated issues. They will also assist the customer in obtaining any historical contract documents as requested by either the customer or EAM.


• Common duties: Effectively communicate to both internal and external customers on any outstanding issues/concerns on open cases.


• Other projects and tasks as assigned.

Qualifications:

• Highschool Diploma/GED required.


• Minimum of 2 years experience with sales/customer support, previous experience with Penske or in similar function, preferred.


• Minimum of 3 years experience communicating to solve (complex) problems through customer and internal partner engagement, required.


• Able to function in high demand work environment and multi-task.


• Ability to think critically and problem solve effectively.


• Basic knowledge in MS Word, Excel, PowerPoint and web-based applications.


• Knowledge with collaboration tools (Outlook, Teams and Smartsheet) and in Salesforce.


• Communicates professionally bother verbal and written.


• Regular, predictable, full attendance is an essential function of the job.


• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.


• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.


• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Function: Account Management

Job Family: Sales

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.