Waste Scheduler

Heritage Environmental; Benton (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Arcwood is seeking a Waste Scheduler in Benton, AR to receive and coordinate waste pickup requests and calls from customers and the Customer Experience team nationwide. You will act as a key liaison between Sales, Operations, and Logistics to ensure efficient coordination and timely service across departments.

You will prioritize safety, enter orders accurately, and communicate with customers to confirm pickup dates while supporting continuous improvement in scheduling processes.

Qualifications

• 2+ years of relevant customer experience, project management or office experience (required).
• Experience within environmental waste or related technical area (preferred).
• High school diploma or equivalent (required).

Responsibilities

• Coordinate waste pickup scheduling requests and calls from customers and team members nationwide.
• Serve as liaison between Sales, Operations, and Logistics to ensure timely service.
• Enter scheduling orders into the computer system accurately and promptly.
• Notify customers and teams of anticipated pickups via phone and email.
• Assist in prioritizing pickups when transportation capacity is limited.
• Resolve transportation, scheduling, and logistics issues with customers.

Skills

Customer experience

Project management

Office experience

Education

High school diploma or equivalent

Bachelor's degree in environmental science or related field

Tools

MMS system

Job description

Waste Scheduler

Location: US-AR-Benton

ID: 2026-2150

Category: Customer Experience

Position Type: Full-Time

Location Type: Onsite

Essential Functions & Responsibilities

As a Waste Scheduler you will receive and coordinate waste pickup scheduling requests and calls from customers, Customer Experience team members, and Arcwood personnel nationwide. You will serve as a key liaison between Sales, Operations, and Logistics teams to ensure efficient coordination and timely service and facilitate clear communication across departments to address scheduling needs and support seamless waste collection operations.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Follows all processes and standards implemented by the Customer Experience excellence team
• Coordinates incoming truckloads based on plant processing capacity, transportation availability, and customer requirements
• Schedules and coordinates shipments of waste to Arcwood facilities and other third-party disposal facilities
• Accurately and efficiently enters scheduling orders into the computer system to ensure customer needs are met in a timely manner
• Supports Customer Experience team with proactive scheduling of customer pickups and notifies them when anticipated routine pickup requests have not been received
• Coordinates incoming shipments with Operations personnel to ensure plant processing capacity is maintained and not exceeded
• Serves as a key liaison between Commercial and Logistics to meet customer requirements and assists in prioritizing pickups when transportation capacity is limited
• Confirms transportation pickup dates and arrangements directly with customers via phone and email
• Reviews waste processing product codes to determine when specialized transportation equipment, such as acid tankers, or specific processing capabilities are required; communicates these requirements to the appropriate Arcwood personnel
• Troubleshoots and resolves customer issues related to transportation, scheduling, and logistics
• Reviews pending transactions and orders daily and collaborates with Customer Experience to resolve outstanding issues
• Ensures COD and Credit Watch customers are scheduled appropriately in accordance with established procedures
• Manages slot cancellations while ensuring slot cancellation fees are billed accordingly
• Coordinates and provides solutions for customers and Commercial when plants have capacity constraints
• Maintains extensive knowledge and proficiency of the MMS system
• Takes on additional duties as assigned to support the team and organization

Education

• High school diploma or equivalent (required)
• Bachelor's degree in environmental science or related field (preferred)

Experience

• 2+ years of relevant customer experience, project management or office experience (required)
• Previous experience within environmental waste or a related technical area (preferred)

Overview

About Arcwood

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you'll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honours its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share.

Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws.

A post-offer drug screen and background check will be required.