Cornerstone Equipment - Lead Shop Service Technician

CORNERSTONE INDUSTRIAL SERVICES LLC; Frankfort (KY); On-site; USD 41,000 - 52,000; Full time

Job summary

Cornerstone Equipment seeks a Lead Shop Service Technician at the Frankfort, KY location. The role focuses on leading the service team, ensuring professional customer service, and driving profitability.

You will guide technicians, support estimates, manage job logistics, and maintain billing efficiency above 90%. The position involves shop operations oversight, safety, and ongoing technical training to build a strong, capable team.

Qualifications

• High school diploma or equivalent is required.
• Two years of additional education or technical training in a related field, or two years of relevant equipment service experience.
• Must possess tools to perform the job; specialty tools will be provided by the company.
• Valid driver’s license and reliable cell phone.
• Strong communication skills and ability to work in a team.

Responsibilities

• Lead the Service Team with a focus on professionalism and profitability.
• Support revenue goals by improving workflow and assisting with estimates and approvals.
• Direct and support technicians in PMs, condition reports, and on-site repairs.
• Provide technical guidance to ensure timely and accurate repairs.
• Oversee shop operations, including safety, cleanliness, and tool organization.
• Build and develop a strong service team through hiring support and training.

Skills

Strong verbal and written communicatie

Team player

Willingness to learn

Valid driver’s license

Reliability

Education

High school diploma or equivalent

Technical training or 2 years of related education

Job description

• Location 555 Duncan Road,Frankfort, KY, 40601,United States
• Base Pay $30.00 - $38.00 / Hour
• Job Category Equipment Repair, Agriculture Eqipment Repair, Compact Construction Equipment
• Employee Type Full Time

Description

JOB PRIMARY RESPONSIBLITIES

Lead the Service Team with a focus on professionalism, positivity, and profitability, setting the standard for customer service and operational excellence.

Support revenue and profitability goals by improving workflow, assisting with estimates and approvals, managing job logistics , and maintaining technician billing efficiency above 90%.

Direct and support technicians in performing PMs, condition reports, on-site repairs, and identifying additional billable repair opportunities on customer equipment.

Provide technical and diagnostic guidance using hands-on experience, manufacturer resources, and industry experts to ensure timely , accurate repairs.

Oversee shop operations, including opening/closing procedures, checklists, cleanliness, tool organization, and safety standards.

Assist with building and developing a strong service team through hiring support, performance evaluations, KPI tracking, and ongoing technical training.

Maintain professional growth through continued education, training, and industry seminars.

GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:

Assists team members with any necessary and essential task to ensure fully functional organization.

Provide excellent customer service, with a highly positive and friendly approach.

Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task.

Other duties as assigned.

Requirements

Physical Requirements

• Ability to safely climb on and off construction, agricultural, and industrial equipment
• Ability to work indoors and outdoors in varying temperatures, weather conditions, dust, noise, and other shop conditions
• Ability to safely and effectively use hand tools, power tools, and diagnostic equipment
• Ability to work around heavy machinery, moving equipment, grease, oil, and chemicals
• Ability to wear required personal protective equipment (PPE), including safety glasses, gloves, hearing protection, and steel-toe boots
• Ability to safely operate company vehicles and equipment when required

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Performance Expectations and Employment Requirements

Technicians and mechanics may be evaluated based on billable hours, repair proficiency, customer service, preventive maintenance completion rates, and other job-related performance measures.

Applicants must successfully complete a pre-employment drug screening and may be subject to random drug testing throughout their employment.

Technician Qualifications

Qualifications include, but are not limited to:

• High school diploma or equivalent
• At least two years of additional education or technical training in a related field, or two years of relevant equipment service and repair experience
• Possession of the tools necessary to perform the job; specialty tools will be provided by the company
• Valid driver’s license
• Reliable cell phone
• Strong verbal and written communication skills
• Positive attitude and ability to work effectively as part of a team
• Willingness to continually learn and develop job-related knowledge and skills
• Ability to work 40 hours per week, Monday through Friday, with scheduled hours falling between 7:00 a.m. and 6:00 p.m.

Summary

Cornerstone Equipment continues to expand and we're looking for a Lead Shop Service Technician at our Frankfort location!

We are a family-owned and operated equipment sales and service company based out of Dry Ridge, KY with locations in Frankfort, KY and Franklin Furnace, OH. We're a group of Blue-Collar Professionals on a mission to help other Blue-Collar Pros with their compact construction and agricultural endeavors. For the past three years, we’ve been recognized as one of the “Best Places to Work in KY,” and we’re committed to maintaining a workplace where people love what they do.

As the #1 Selling Multi-Store dealer for Bad Boy Tractors (2025) and #1 Selling New Holland Construction Dealer in the US (2025), Cornerstone Equipment offers an exciting opportunity for folks who are passionate about helping customers find the perfect solutions for their needs.

We pride ourselves as being Blue Collar Professionals and are seeking individuals who bring energy, integrity, and a strong customer-first mindset. If you’re driven, personable, and ready to build lasting relationships while representing some of the best equipment in the industry, we want to hear from you!