Core Technician I - Standard Repair

Starkey Hearing Technologies; Eden Prairie (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Core Technician to join its vibrant manufacturing team. This role involves analyzing and tracking customer complaints, ensuring quality through meticulous inspections, and utilizing advanced computer systems. With a comprehensive benefits package, including generous PTO and health insurance, this position offers a unique opportunity to contribute to life-changing hearing solutions. If you have a knack for organization and a passion for technology, this could be your next career move in a supportive and innovative environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

PTO

Paid Holidays

Tuition Reimbursement

Paternity Leave

Employee Assistance Program

Hearing Aid Benefits

Qualifications

• Ability to read and understand standard work instructions.
• Certification based on job knowledge, quality, and output standards.

Responsibilities

• Verify serial numbers and perform visual inspections.
• Enter symptom, diagnosis, and treatment in CQM.
• Communicate quality issues to PM/Quality technician.

Skills

Attention to Detail

Organizational Skills

Communication Skills

Manual Dexterity

Knowledge of Hearing Aids

Education

Certification based on job knowledge

Tools

Computer

Ten Key

Tweezers

Job description

Job Title: Core Technician - Standard Repair

Starkey Hearing is seeking a Core Technician - Standard Repair to join our Eden Prairie, MN manufacturing team. If you enjoy detailed work involving analyzing, recording, and tracking customer complaints using a computer and ten key, this could be your next career move. Starkey Hearing offers a comprehensive benefits package, including 4 weeks of PTO, Medical, Dental, Vision, and 401K. We also have an onsite Wellness Center and cafeteria.

Work Hours

Monday through Friday, 7am - 3:30pm

About Starkey Hearing

Founded in 1967 and headquartered in Eden Prairie, Minnesota, Starkey Hearing is a global leader in the manufacturing and distribution of advanced hearing technologies. We are committed to connecting people and changing lives through innovative hearing health solutions. With over 5,000 employees across 29 facilities worldwide, we serve more than 100 markets globally. Watch this video to learn more about what sets Starkey apart: https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Job Responsibilities

1. Navigate to applicable Job Method
2. Scan bar code in CQM and verify all information
3. Verify serial numbers, bill to, ship to, part numbers match repair form, work order, and devices
4. Read the repair form
5. Perform visual inspections and verify codes
6. Conduct listen checks
7. Enter or modify data in order amend
8. Scan the AP shell (if applicable)
9. Fill out SLS form (if applicable)
10. Enter symptom, diagnosis, and treatment in CQM for AP
11. Scan and mark repair form
12. Transfer AP in OMT or submit shell request
13. Address OMT failure (if applicable)
14. Visual inspection and verify serial number of aid/charger
15. Enter symptom, diagnosis, and treatment in CQM of RIC/Charger
16. Verify scanned repair form
17. Transfer aid/charger
18. Collect aids/chargers daily
19. Dispose of paperwork
20. Return boxes
21. Record daily output
22. Communicate quality issues to PM/Quality technician and attend departmental meetings
23. Flex into other Core Tech positions as needed
24. Perform other duties as assigned

Job Requirements

Minimum Education, Certification, and Experience

• Ability to read and understand standard work instructions
• Certification based on job knowledge, quality, and output standards

Knowledge/Technical Skills

• Knowledge of parts of the ear and hearing aids
• Knowledge of Starkey's computer systems

Skills and Abilities

• Excellent attention to detail
• Strong organizational and communication skills
• Good hand-eye coordination and manual dexterity
• Good hearing to test hearing aids

Work Environment

• PPE such as gloves encouraged when using machinery, but not required
• Potential exposure to noise, dust, and hazardous chemicals
• Primarily sitting (95% of workday)
• Responsive to supervisor directives and attendance expectations
• Typing 10 key into Starkey systems frequently

Equipment Used

• Tweezers
• Computer and Ten Key

Compensation and Benefits

The target salary range is $17.03 to $23.22 per hour, influenced by location, skills, education, and experience. Benefits include medical, dental, vision insurance, 401(k), life and disability insurance, employee assistance, hearing aid benefits, PTO, paid holidays, volunteer days, paternity leave, and tuition reimbursement. The position may be eligible for a performance bonus, though not guaranteed.

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Equal Opportunity Employment

We are an Equal Opportunity Employer and support protected veterans and individuals with disabilities. For your rights under federal employment laws, please review the Know Your Rights notice from the Department of Labor.