Core Systems Specialist

Isabella Bank; Mount Pleasant (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Isabella Bank is seeking a Core Systems Specialist to provide essential administrative and system support for the bank's core processing platform at the Mount Pleasant operations center. The role focuses on maintaining user access, documenting workflows, and ensuring stability across core system operations in daily tasks.

You will work with tools like jhaEnterprise Workflow, Synergy, and eSign, and collaborate with the Core Systems Manager to ensure accurate processing and documentation.

Qualifications

• High school diploma required; associate degree in business, information systems, or related field preferred.
• Minimum of two years of banking or financial operations experience required.
• Familiarity with Xperience Framework, SilverLake, jhaEnterprise Workflow, Synergy, ArgoKeys, Banno, 4|Sight, SilverLake Teller, and eSign are preferred.

Responsibilities

• Follows established procedures to complete daily core system tasks and monitor first-level job progression, identifying and troubleshooting basic processing errors.
• Performs item processing functions including sending and receiving cash letters, completing data entry, balancing work, and file transmission.
• Provides first-level support for users of the core system and complementary applications, resolving routine issues and escalating complex problems as needed.
• Identifies opportunities to improve efficiency, accuracy, and workflow quality, contributing suggestions within a team environment.
• Ensures procedural documentation remains current, accurate, and aligned with established standards.
• Supports the creation, maintenance, and administration of systems such as jhaEnterprise Workflow, Synergy, and eSign.
• Performs other duties and project work as assigned to ensure stable and accurate core systems operations.

Skills

Communication skills

Independent worker

Team player

Adaptability

Workflow understanding

Education

High school diploma

Associate degree in business or information systems

Tools

Xperience Framework

SilverLake

jhaEnterprise Workflow

Synergy

ArgoKeys

Banno

4|Sight

SilverLake Teller

eSign

Job description

Operations Center 2750 Three Leaves Dr Mount Pleasant, MI 48858, USA

Position Title: Core Systems Specialist

Reports To: Core Systems Manager

General Purpose:

Supports the bank’s core processing platform by completing routine operational tasks, maintaining user access, and ensuring accurate documentation and workflows. This role provides essential administrative and system support that helps maintain stability, accuracy, and continuity across core system operations.

Responsibilities:

• Follows established procedures to complete daily core system tasks and monitor first-level job progression, identifying and troubleshooting basic processing errors.
• Performs item processing functions including sending and receiving cash letters, completing data entry, balancing work, and file transmission.
• Provides first-level support for users of the core system and complementary applications, resolving routine issues and escalating complex problems as needed.
• Identifies opportunities to improve efficiency, accuracy, and workflow quality, contributing suggestions within a team environment.
• Ensures procedural documentation remains current, accurate, and aligned with established standards.
• Supports the creation, maintenance, and administration of systems such as jhaEnterprise Workflow, Synergy, and eSign.
• Performs other duties and project work as assigned to ensure stable and accurate core systems operations.

Qualifications:

• High school diploma required; associate degree in business, information systems, or related field preferred.
• Minimum of two years of banking or financial operations experience required.
• Familiarity with Xperience Framework, SilverLake, jhaEnterprise Workflow, Synergy, ArgoKeys, Banno, 4|Sight, SilverLake Teller, and eSign are preferred.

Skills:

• Strong written and verbal communications skills, including the ability to support internal users and explain basic system concepts clearly.
• Ability to work effectively both independently and as a collaborative team member.
• Willingness to adjust to system changes, new workflows, and evolving daily tasks.
• Ability to recognize simple patterns, identify basic errors, and follow logical workflows.
• Ability to follow basic workflow routing, decision points, and data movement within systems.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.