Core Integration Specialist

MeridianLink; United States; Remote; USD 60,000 - 83,000; Full time

Job summary

A leading company is seeking a Core Integration Specialist who excels in client interaction and technical problem-solving. This role involves managing support tickets, collaborating with clients, and enhancing integration solutions. The ideal candidate will have excellent communication skills and a passion for learning. Join a positive culture that values contributions and professional growth.

Benefits

Stock options

Insurance

Flexible paid time off

Holidays

401(k) plan

Remote work options

Qualifications

• 1+ years in customer-facing roles, preferably in IT/Fintech companies.
• Aptitude for learning new programming languages and technologies.

Responsibilities

• Manage backlog, update clients and internal staff, and resolve cases promptly.
• Participate in technical workshops with clients to derive value-added services.

Skills

Communication

Problem Solving

Teamwork

Learning

Education

Bachelor’s degree

Tools

VB.NET

C#

Java

Job description

Join to apply for the Core Integration Specialist role at MeridianLink.

Job Summary

We are looking for a Core Integration Specialist with an aptitude and/or experience in programming who also enjoys client interaction. You will use your technical expertise to triage and troubleshoot Core Integration-related issues for our clients and coordinate with staff and internal resources to ensure timely resolution of support tickets. Your goal is to improve the quality of support tickets, helping our software integration programmers provide better turnaround times and enhancing the client experience. You thrive in a team-oriented technical environment while recognizing individual achievements.

Responsibilities

• Manage backlog, update clients and internal staff, and resolve cases promptly.
• Participate in technical workshops with clients to derive value-added services and implementations.
• Gather Core Integration requirements from clients to create cases for resolution.
• Analyze business workflows and technical information to advise on the best custom solutions.
• Document client requests clearly in the internal knowledge base to reduce turnaround time.
• Rapidly troubleshoot and identify solutions that can be implemented without additional resources.
• Help peers understand requirements and constraints of supported Core Integrations.
• Perform other projects or duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work well in a team, with personal commitment, effort, motivation, and initiative.
• Aptitude for learning new programming languages and technologies.
• Strong problem-solving skills.
• Passion for learning and teaching others.

Preferred

• Bachelor’s degree with a GPA of 3.5 or higher from an accredited college/university, or relevant experience.
• 1+ years in customer-facing roles, preferably in IT/Fintech companies.
• Familiarity with programming languages like VB.NET, C#, or Java.

MeridianLink fosters a positive culture valuing contributions, professional growth, and work-life balance. We are an Equal Opportunity Employer and conduct background, credit, and drug tests as part of our hiring process. Salary ranges from $60,000 to $82,800, with actual offers determined by experience and location. We offer stock options, insurance, flexible paid time off, holidays, a 401(k) plan, and remote work options.