Copy of Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Barling (AR); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Pet discount

Uniform allowance

Job summary

River Valley Animal Hospital in Barling, AR is seeking a Veterinary Receptionist / Client Service Representative to be the welcoming face of the hospital. You will manage appointments, daily patient flow, multi-line phones, in-person interactions, and process transactions with compassionate, professional service.

The role emphasizes outstanding customer service, organization, and teamwork in a fast-paced environment.

Qualifications

• 1+ years in customer service or front-desk role.
• Vet reception or healthcare front-desk preferred.
• Strong written and verbal communication.
• Ability to stay organized and detail-oriented.
• Ability to remain compassionate during emotionally sensitive situations.

Responsibilities

• Manage appointments and daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process transactions and maintain records.
• Support clients with information about services.
• Collaborate with the team in a fast-paced environment.

Skills

Customer service

Front desk experience

Phone handling

Communication

Payment processing

Teamwork

Calm under pressure

Calendar scheduling

Vet front-desk (preferred)

Tools

IDEXX Neo

Job description

River Valley Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $15-$16 per hour, for each hour worked
• This is a part-time position, with a flexible hourly schedule and availability needed Monday-Saturday, weekends on rotation.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially IDEXX Neo preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose River Valley Animal Hospital?

River Valley Animal Hospital is dedicated to providing exceptional veterinary care for pets in Barling, Arkansas. Their experienced team, which includes four DVMs, offers a wide range of services, including preventive care, diagnostics, surgery, and dentistry, tailored to meet the individual needs of each furry companion. With a focus on promoting the health and well-being of pets, River Valley Animal Hospital strives to build lasting relationships with pet owners while ensuring the highest quality of care for their beloved companions.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15—$16 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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