Copy of Staff Technical Account Manager (Optimization) US

D-Wave; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

D-Wave is seeking a Staff Technical Account Manager to lead technical engagements with North American customers and support integration and deployment of quantum computing solutions.

You will act as a trusted technical advisor, helping customers identify use cases, solve complex problems, and achieve adoption of our platform. Expect collaboration with sales, product, and services teams and 30%–50% travel.

Qualifications

• Strong foundation in Optimization and Operations Research
• Hands-on Python programming experience in an enterprise environment
• Experience communicating complex technical content to technical and non-technical stakeholders
• Experience with logistics, manufacturing, pharma, fintech, or education sectors is a plus
• Project management experience is a plus

Responsibilities

• Present the product to customer prospects and map value to challenges
• Translate the company vision and roadmap to executives and technical stakeholders
• Deliver technical presentations at events and webinars
• Support marketing by hosting webinars and representing the company at events
• Maintain long-term technical relationships across project lifecycles
• Identify and propose new projects leveraging D-Wave solutions
• Provide expertise on quantum optimization and industry trends
• Advocate for client needs to product and development teams
• Communicate requirements clearly across platforms and audiences
• Travel 30%–50% for conferences, meetings, and training

Skills

Optimization

Operations Research

Python

Stakeholder communication

Project management

Customer-facing experience

Education

Bachelor's degree in Computer Science, Engineering, Mathematics, or related STEM field

Tools

GitHub

REST APIs

Job description

About the role

D-Wave isseeking a Staff Technical Account Manager(TAM) with strong Optimization knowledgeto lead technical engagements withNorth Americancustomers and support the integration and deployment of our quantum computing solutions. In this client-facingadvisoryrole,you’llact as a trusted technical advisorexternally, helping customersidentifyuse cases, solve complex problems, and achieve successful adoption of our platform.Internally,you’llcollaborate closely with sales,product,professionalservicesandbusiness developmentteams to ensure customer needs are met and value is delivered.

What you’ll do

• Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly

• Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders

• Deliver technical presentations at large events such as conferences, webinars, and seminars

• Support marketing efforts by hosting webinars, staffing conference booths, andrepresentingthe company at industry events

• Hold regular technical meetings with clients during rollout, expansion, and support phases,identifyingopportunities for further ROI

• Build andmaintainlong-term technical relationships with customer teams across the project lifecycle

• Identifyand recommend new projects that canleveragetheD-Wave’ssolutions

• Serve as a technical resource on quantum optimization, industry trends, and competitive positioning

• Convey customer requirements to internal product and development teams, advocating for client needs

• Communicate complex technical information clearly and effectively across multiple platforms and audiences

• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance

• Support the identification of professional service opportunities through discovery meetings with customers and prospects, and collaborate with the professional services team

• Provide technical support tocustomer’s project through Advisory Service

• Expect 30%-50% travel to conferences, client meetings, training sessions, and sales events

About You

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus

• 5+ years combined experience in a technical customer-facing role (e.g.Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experiencesolving problemsfor clients.

• Strong foundationin Optimization (as it relates to Operations Research), algorithms, or applied mathematics

• Familiarity with Operations Research techniques and tools (highly desired)

• 2+ years of hands-on Python programming experience in an enterprise environment

• Experience supportingclients in areas oflogistics, manufacturing,pharma, fintech, and/or research and educationisrequired

• Experience with tools and platforms such as, GitHub, and REST APIs

• Proven ability to communicate technical content to both technical and non-technical stakeholders

• Experience with project areas inlogistics, scheduling, resource allocation, or other similar focus preferred

• Quantum computing experience is a plus, but notrequired

• AI/LLMexperience is a plus, but notrequired

• Project management experienceis a plus, but notrequired

A D-Waver’s DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got - not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) . The final offer is determined by your proficiencies within this level.****

Inclusion:

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print:

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.