Copy of - Mechanical Service Writer

Snider Fleet Solutions; Raleigh (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Career advancement

401(k) plan

Profit sharing

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Snider Fleet Solutions is seeking a Mechanical Service Writer to estimate heavy-duty truck and trailer jobs, including parts and labor, and to bill service tickets. The role requires frequent communication with vendors, mechanics, and customers to confirm costs, lead times, and scheduling.

The position works in a fast-paced shop/office setting at one of our service centers. Strong organizational skills, attention to detail, and knowledge of VMRS, TMC practices, and invoicing are essential.

Qualifications

• Associate's Degree in Business or related field.
• Minimum 2 years' industry experience or related management experience.
• Strong organizational and time management skills.

Responsibilities

• Estimate service tickets and costs.
• Order parts and process returns.
• Provide customer support and vendor communications.
• Communicate with technicians, customers, and vendors.
• Adhere to safety programs.
• Assist in service billing.

Skills

VMRS codes

TMC practices

Microsoft Office

AS400

SAP

BTN

Customer service

Communication

Attention to detail

Time management

Teamwork

Billing procedures

Multi-tasking

Analytical skills

Education

Associate's Degree in Business

Four-year degree preferred

Tools

AS400

SAP

BTN

Paylocity

Job description

People who want to do a great job want to work for a company that values that dedication. We do. Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. You'll be working with people who put everything they've got into their jobs. Because they love what they do and they love being on a winning team. We go the extra mile in everything we do.

We Offer

• Paid Time Off (PTO) - personal, holiday, sick and vacation
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical
• Dental
• Vision
• Employer-Paid Life
• Employer-Paid Short Term Disability
• And More

We are currently seeking a team member who believes in the "extra mile" philosophy to fulfill our Mechanical Service Writer role. As a Mechanical Service Writer, you will report to the Mechanical Service Manager. Your focus will be estimating heavy-duty truck and trailer mechanical jobs, including parts and labor. You will also bill service tickets, as demand requires. This entails significant time on the phone and computer communicating with vendors concerning parts pricing and availability and placing orders. You will also be in constant communication with mechanics on labor and time, and with customers on estimated job cost, lead time, and scheduling. This is a fast-paced environment; urgency and communication are critical.

What You'll Do On a Typical Day

• Estimating service tickets
• Ordering parts
• Processing and making returns
• Customer support
• Direct communication with technicians, customers, and vendors
• Adherence to all safety programs
• Assist in service billing

Work will be a combination of office and service shop/warehouse setting. This will be at one of our commercial/industrial tire and/or mechanical truck service centers. The employee is occasionally exposed to fumes or airborne particles, interact with moving mechanical parts/equipment, and the noise level at the service center is usually moderate to high.

Our Ideal Candidate

Education or Experience:

• Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience.
• At least 2 years' experience within the industry or a related management position.

Skills And Abilities

• Ability to pass background check and drug screen.
• Must have strong organizational and time management skills, as well as close attention to detail.
• Complete understanding of VMRS codes and TMC recommended practices.
• Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint) and the ability to learn and operate other software (AS400, SAP, BTN, etc.)
• Superior customer service and communication skills (both written and verbal).
• Ability to use all necessary office equipment, scanner, facsimile machines, calculators, postage machines, copiers, etc.
• Understanding of invoicing and billing procedures.
• Sensitivity to all confidential matters.
• Reliable and dependable with self-initiative.
• Ability to work effectively as a team member and independently with minimal supervision.
• Ability to learn quickly and take on new responsibilities.
• Proficient with 10-Key.
• Ability to interact with all levels within the organization and client base.
• Ability to understand and meet month-end, quarter-end, and year-end deadlines.
• Ability to work overtime based on branch or department needs.
• Understanding of industry standards and practices in accomplishing these standards.
• Ability to multi-task, work effectively under pressure and time constraints.
• Analytical skills, including research, ability to interpret data, and ability to analyze information.
• Ability to train and coach in administrative practices.
• Familiarity with Paylocity is a plus.
• Supplier specific product knowledge.