Copy of - Hospitality Zone Manager

Seabrook Land Company; Pacific Beach (WA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Life Insurance

Paid Time Off

Tuition Reimbursement

Rental Discounts

Job summary

Seabrook Hospitality is seeking a diligent Zone Manager to oversee a designated portfolio within our community. You will be the main contact for property owners, coordinating maintenance, inspections, and guest readiness across vacation rental properties.

Responsibilities include supervising housekeeping and maintenance staff, developing protocols, and collaborating with other zones to ensure smooth operations while upholding Seabrook standards and culture.

Qualifications

• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and commitment to cleanliness and maintenance.
• Flexibility to work weekends, holidays, and evenings.

Responsibilities

• Act as main point of contact for property owners in the zone.
• Build and maintain relationships with owners to foster trust.
• Conduct inspections of rental properties post-departure for cleanliness and maintenance.
• Perform pre-arrival inspections to ensure properties are guest-ready.
• Coordinate repairs or cleaning services as needed to prepare properties for guests.
• Supervise housekeeping staff and ensure quality cleaning schedules.
• Manage maintenance technicians and oversee repairs and upkeep.
• Provide leadership and guidance to team members.
• Implement quality control measures to uphold standards across properties.
• Develop checklists and protocols to streamline inspections.
• Collaborate with other Zone Managers to resolve cross-functional issues.
• Hold team members accountable through evaluations and feedback.
• Communicate with guest services to ensure accurate scheduling.
• Foster relationships with owners to enhance collaboration and satisfaction.
• Provide guidance on property presentation and amenities to maximize rental potential.
• Maintain records of inspections and maintenance activities.
• Generate reports on property status and compliance.
• Ensure adherence to policies and regulations.
• Meet potential homeowners to promote Seabrook's rental program.
• Coordinate with teams to resolve technical or operational challenges.
• Perform other duties as assigned.

Skills

Organizational skills

Communication

Attention to detail

Flexibility

Education

Bachelor's degree/related experience

CVRI certification (preferred)

CVRHP certification (preferred)

Job description

Job Summary

Seabrook Hospitality is seeking a diligent and organized individual to join our team as a Hospitality Zone Manager. This pivotal role will be responsible for overseeing the seamless operation of a designated zone within our community. The Zone Manager will act as the primary point of contact for property owners, ensuring their satisfaction and maintaining the high standards of our vacation rental properties. This position is fully accountable for the appearance, inventory, cleanliness, maintenance, and overall guest experience for a portfolio of vacation rental properties. Having an eye for aesthetics and design would be highly preferred, as well as a general understanding of basic home maintenance. Responsibilities will include an equal combination of office and fieldwork. All duties and responsibilities of this position are to be always performed with exceptional caring and genuine guest service upholding company standards and culture.

Seabrook Hospitality is seeking a diligent and organized individual to join our team as a Hospitality Zone Manager. This pivotal role will be responsible for overseeing the seamless operation of a designated zone within our community. The Zone Manager will act as the primary point of contact for property owners, ensuring their satisfaction and maintaining the high standards of our vacation rental properties. This position is fully accountable for the appearance, inventory, cleanliness, maintenance, and overall guest experience for a portfolio of vacation rental properties. Having an eye for aesthetics and design would be highly preferred, as well as a general understanding of basic home maintenance. Responsibilities will include an equal combination of office and fieldwork. All duties and responsibilities of this position are to be always performed with exceptional caring and genuine guest service upholding company standards and culture.

Job Duties And Responsibilities (Essential Functions)

• Act as the main point of contact for property owners within the designated zone, responding promptly to inquiries, addressing concerns, and providing regular updates on property status.
• Build and maintain strong relationships with property owners to foster trust and satisfaction.
• Conduct thorough inspections of rental properties post-departure to assess cleanliness, functionality, and any required maintenance.
• Perform pre-arrival inspections to ensure properties are guest-ready, addressing any issues promptly.
• Coordinate necessary repairs or cleaning services as needed to prepare the property for incoming guests.
• Supervise and coordinate the activities of housekeeping staff, ensuring efficient cleaning schedules and adherence to quality standards.
• Manage maintenance technicians, assigning tasks and overseeing timely completion of repairs and upkeep of properties.
• Cultivate a positive work environment by providing effective leadership, support, and guidance to team members.
• Implement and inspect quality control measures to uphold the standard of cleanliness and maintenance across all properties.
• Develop and maintain checklists and protocols to streamline inspection processes and ensure consistency.
• Collaborate with other Zone Managers and departments to facilitate smooth operations and resolve cross-functional issues.
• Hold team members accountable for performance standards through regular evaluations and constructive feedback.
• Communicate effectively with the guest services team to ensure accurate scheduling and preparation for guest arrivals and departures.
• Foster strong, positive relationships with owners to enhance collaboration and satisfaction.
• Provide guidance on property presentation, and amenities to maximize rental potential.
• Maintain detailed records of property inspections, maintenance activities, and owner communications.
• Generate reports as needed to track property status and ensure compliance with company standards.
• Ensure compliance with company policies, industry regulations, and local ordinances related to property management and hospitality services.
• Meet with potential homeowners to showcase the advantages and opportunities of Seabrook's rental program, offering comprehensive information and guidance to facilitate their seamless integration into our vibrant community.
• Coordinate with relevant teams to ensure swift resolution of technical or operational challenges.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with property owners, guests, and team members.
• Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.
• Flexibility to work weekends, holidays, and evenings as needed.

Qualifications

• Bachelor's degree or relative experience in Business, Hospitality, or a related field preferred.
• Proven experience in hospitality management, property management, or related field.
• CVRI and CVRHP certifications preferred.
• Demonstrated leadership abilities and experience in supervising and motivating teams.
• Fluency in both English and Spanish (written and verbal) is preferred.
• All candidates must pass a background check prior to employment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Indoor/outdoor environment subject to changing conditions and temperatures.
• Ability to stand for prolonged periods of time and walk moderate distances.
• Ability to lift, carry, push, and pull objects weighing up to 50 pounds occasionally.

Hourly Rate: $25-$32 per hour

Seabrook Offers

• Medical, Dental and Vision Insurance for all full-time team members
• 401(k)
• Basic Life Insurance – 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off:
• 10 days (80 hours) earned with up to 1 year of service.
• 15 days (120 hours) earned up on completing 1-4 years of service.
• 20 days (160 hours) earned upon completing 5-9 years of service.
• 25 days (200 hours) earned upon completing 10+ years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.