Front Office Concierge (Full Time)

Mauna Kea Resort; Waimea/Kamuela (HI); On-site; USD 50,000 - 60,000; Full time

Job summary

Mauna Kea Resort in Waimea, HI seeks a Front Office professional to provide exceptional guest service and assist with travel arrangements, dining reservations, and activities planning. You will post charges to guest accounts and ensure personalized, seamless experiences for new and returning guests.

Knowledge of local attractions and resort facilities is important. Candidates should be warm, friendly, and able to multitask in a dynamic, open-air concierge setting.

Qualifications

• Provide personalized guest service and handle guest requests.
• Maintain professional and friendly demeanor with guests.
• Demonstrate knowledge of resort facilities and local activities.

Responsibilities

• Book transportation, recreational activities, dining and other guest requests.
• Post charges to guest accounts for services or activities.
• Be familiar with Big Island attractions and resort amenities.
• Remain calm and courteous when dealing with demanding guests.
• Respond to guest inquiries via phone or email and provide personalized service.

Skills

Guest service

Communication

Multitasking

Tools

Word

Excel

Job description

62-100 Mauna Kea Beach Dr, Waimea, HI 96743, USA

Job Description

Posted Tuesday, July 28, 2026 at 4:00 PM

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical,drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

AtMauna Kea Resort,we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division: Front Office (FRN006)

Band 1U

Primary Responsibilities:

Provide service or assist guests with arranging transportation, including flight reservations, booking recreational activities, dining reservations or with any other guest request. Charge guest accounts for services or recreational activities purchased. Providing personalized service to new & returning guests to ensure a flawless experience.

Essential Job Functions:

• Book transportation, recreational activities, restaurant reservations and other guest request.
• Post charges to guest account for services or activities.
• Knowledge of Big Island activities and attractions.
• Remain calm and courteous with demanding or difficult guests.
• Resolve guest concerns or problems in a courteous and timely manner.
• Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No Gum chewing, leaning, sitting and/or sluggish demeanor).
• Notify supervisor of possible elevated problems with guests.
• Knowledgeable of resort facilities, restaurant, events, and property.
• Be able to receive and respond to guest by phone, e-mail, etc.
• Familiar with guest’s history to provide personalized service or attention.
• Perform other related duties as assigned or required.
• Store, package and label monthly paper work in green box.
• Organize concierge shelf to keep boxes, flyers, etc. off floor and doorway.

Secondary Job Functions:

• May assist with tour of the resort.
• May transport guests to other areas on resort property.

Working Conditions:

• Work at the concierge desk, open air with overhead covering.
• May be hot or windy due to weather conditions and the open area.
• Air-conditioned office environment.
• Outdoors in various weather conditions.

Work Hours:

• Able to work shift and days determined by manager.
• Able to work in excess of 40 hours per week if needed.

Equipment Use:

• Proficient in the use of a computer and with the applications Word, Excel, and other required software to perform essential duties.
• Telephone.
• Various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
• Electronic Data Capture.

Mental and Physical Demands:

• Sit upright posture for most of the shift.
• Must be able to deal with irate guests and remain calm and friendly.
• Able to work under pressure, manage stressful situations and multi-task.

Communication Demands:

• Must have the ability to communicate verbally and in writing to employees, managers and guests/clients.
• Ability to communicate over the phone.
• Must be able to follow verbal or written instructions.
• Must be pleasant, smiling and friendly.
• Must be able to read and write to effectively perform job functions.
• Must be able to multi-task.

We appreciate your interest injoining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on youremployment application form.

62-100 Mauna Kea Beach Dr, Waimea, HI 96743, USA