Copy of Credentialing Coordinator

MindCare Solutions; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

MindCare Solutions Group is seeking a Credentialing Coordinator to support provider intake, credentialing readiness, licensure tracking, and expirable monitoring. This remote Telehealth role ensures timely escalation of blockers and guides new providers through post-offer credentialing, delivering a positive provider experience.

The position is full-time with a compensation range of $55,000–$60,000, offering telehealth operations and collaboration with HR, Scheduling, and Compliance teams to

Qualifications

• Experience in healthcare operations, credentialing coordination, or related administrative leadership.
• Strong understanding of credentialing workflows and partner facility requirements.
• Experience with external partners, healthcare facilities, client accounts, or provider groups.
• Excellent verbal and written communication with follow-up to completion.
• Strong organizational skills managing multiple providers and timelines.
• Comfort working cross-functionally with HR, Recruiting, Credentialing, Care Navigation, Clinical Operations, Partner Success, and partner-facing teams.
• Proficiency with workflow tracking systems and credentialing platforms.
• Core competencies include provider relationship management, partner success support, credentialing and onboarding coordination, recruiting and pipeline awareness, scheduling alignment, problem solving, escalation, attention to detail, and urgency around rate-limiting steps.
• Experience with primary source verification.

Responsibilities

• Serve as the primary contact for internal credentialing of new providers.
• Monitor progress through internal credentialing and follow up on missing items.
• Communicate clearly with providers and ensure timely escalation of blockers.
• Maintain real-time status tracking of provider and facility applications and licensure readiness.
• Coordinate with state boards, providers, and internal stakeholders for license applications and renewals.
• Track provider state licenses, DEA/CDS registrations, facility privileges, and related expirables to support deployment readiness.

Skills

Provider relationship management

Cross-functional collaboration

Communication (verbal & written)

Organizational skills

Attention to detail

Escalation & problem solving

Workflow tracking

Primary source verification

Credentialing coordination

Tools

Microsoft Office

Job description

Credentialing Coordinator

Position Overview The role supports credentialing and licensing visibility by coordinating provider intake, application follow-up, facility credentialing readiness, licensure tracking, expirable monitoring, and timely escalation of blockers that could affect provider start dates or partner coverage. The Credentialing Coordinator also guides newly hired providers through the post-offer credentialing readiness. The role creates a positive, organized provider experience while ensuring that MindCare has the information needed to place providers appropriately and fulfill partner commitments.

Compensation : $55,000-60,000 F/T

Location - Telehealth

Key Responsibilities

NEW PROVIDER CREDENTIALING

• Serve as the primary point of contact for internal credentialing for new providers.
• Monitor provider progress through the MindCare Internal Credentialing process and follow up on incomplete, missing, unclear, or expired items.
• Communicate clearly with providers.
• Support timely resolution of rate-limiting steps that could delay internal credentialing, facility credentialing, scheduling, deployment, or provider start dates.
• Create or confirm the credentialing/licensing ticket is opened, ownership is assigned, and provider application access and instructions are sent through the credentialing application.

CREDENTIALING

• Monitor provider progress through internal credentialing and follow up on missing, unclear, incomplete, or expired items.
• Maintain accurate documentation of provider status, outstanding requirements, facility-specific needs, and deployment readiness.
• Review credentialing application status for completeness, identify missing items, and ensure follow-ups are sent to providers or internal owners.
• Maintain real-time status tracking of provider and facility applications, including outstanding items, credentialing progress, licensing readiness, and facility-specific requirements.
• Ensure provider documentation is evaluated against facility requirements and applicable regulatory and compliance standards.
• Perform or coordinate primary source verification of licensure and board certification, and flag discrepancies, history gaps, expired items, or missing elements.
• Manage hospital/facility credentialing applications and enter, validate, or update affiliation data, including start/end dates and current versus prior affiliations.
• Add or update facility records when missing and communicate with providers to obtain information needed for facility credentialing or affiliation records.
• Track provider state licenses, DEA/CDS registrations, facility privileges, and related expirables to support deployment readiness and compliance timelines.
• Initiate new license applications, renewals, and reappointment/recredentialing processes; coordinate with state boards, providers, and internal stakeholders as needed.
• Identify additional insurance coverage needs, including state-specific requirements, and coordinate next steps with the appropriate owner.
• Process provider enrollment applications for government and commercial insurance networks to secure in-network status.

CROSS FUNCTIONAL COLLABORATION

• Work closely with HR, Recruiting, Credentialing, Scheduling, Clinical Optimization, Partner Success, Revenue Cycle, and partner account stakeholders.
• Escalate workflow delays, incomplete provider action items, partner-specific blockers, scheduling concerns, or credentialing risks to the appropriate internal teams.
• Promote consistent communication between internal departments so providers move efficiently from new hire status to active deployment.
• Receive, track, and follow up on OPPE/FPPE requests in partnership with Care Navigation and Clinical teams.

QUALIFICATIONS AND CORE COMPETENCIES

• Experience in healthcare operations, credentialing coordination, or related administrative leadership.
• Strong understanding of credentialing workflows, healthcare staffing processes, and partner facility requirements preferred.
• Experience working with external partners, healthcare facilities, client accounts, or provider groups preferred.
• Excellent verbal and written communication skills with the ability to explain requirements clearly and drive follow-up to completion.
• Strong organizational skills and ability to manage multiple providers, priorities, timelines, and stakeholders at once.
• Comfort working cross-functionally with Recruiting, HR, Credentialing, Care Navigation, Clinical Operations, Partner Success, and partner-facing teams.
• Proficiency with workflow tracking systems, credentialing platforms, scheduling tools, and Microsoft Office or similar applications; experience with credentialing platforms preferred.
• Core competencies include provider relationship management, partner success support, credentialing and onboarding coordination, recruiting and pipeline awareness, scheduling alignment, problem solving, escalation, attention to detail, and urgency around rate-limiting steps.
• Experience with primary source verification,