Credentialing Manager

Jobgether; Oregon; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote working arrangement

Job summary

Jobgether, through a partner company, seeks a Credentialing Manager based in the United States to lead provider credentialing and enrollment. This remote leadership role combines client success, operational ownership, and people management to improve service quality and provider experience across the full credentialing lifecycle.

You will collaborate with clients, providers, payers, and internal leadership, implement scalable processes, monitor performance, and guide teams as services scale

Qualifications

• At least 5 years in provider relations or credentialing.
• At least 2 years of people management experience.
• At least 2 years of account management or customer success.
• Strong understanding of medical billing and payer enrollment.
• Ability to lead teams and develop scalable processes.
• Bachelor's degree; healthcare admin or business preferred.

Responsibilities

• Manage client relationships and serve as primary contact.
• Lead regular client meetings to review credentialing performance.
• Monitor KPIs including retention, turnover, turnaround times, and NPS.
• Oversee provider enrollment, initial credentialing, and re-credentialing.
• Maintain tracking and documentation across internal systems.
• Act as senior contact for complex provider, payer, and claims issues.
• Oversee CAQH profiles and payer applications.
• Identify workflow improvements to reduce processing times.
• Establish SOPs, reporting frameworks, and quality controls.
• Analyze trends to guide continuous improvement and scaling.

Skills

Provider relations

Credentialing

Provider enrollment

Healthcare operations

People management

Account management

Client success

Education

Bachelor's degree

Healthcare administration

Business

Process improvement

Tools

Microsoft Office

Credentialing databases

Provider enrollment databases

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Credentialing Manager based in the United States.

This is an opportunity for an experienced healthcare operations professional to lead provider credentialing and enrollment while building strong, lasting client relationships. You will oversee the full credentialing lifecycle, ensuring provider information, payer applications, and enrollment processes remain accurate, efficient, and compliant. Working closely with clients, providers, payers, and internal leadership, you will serve as a trusted point of contact for operational matters and complex issues. You will also guide teams, strengthen workflows, and introduce scalable processes that improve service quality and provider experience. Through performance monitoring and strategic planning, you will help identify opportunities for improvement and support continued organizational growth. This remote leadership role combines client success, operational ownership, and people management in a fast-paced healthcare services environment.

Accountabilities

• Client Relationship ManagementServe as the primary contact for assigned clients, responding proactively to questions, concerns, and operational needs.
• Lead regular client meetings to review credentialing and provider enrollment performance, discuss challenges, and align on priorities and objectives.
• Monitor and analyze key performance indicators, including client retention and turnover, credentialing turnaround times, network adequacy, and Net Promoter Score (NPS).
• Credentialing and Operational OversightOversee provider enrollment, initial credentialing, and re-credentialing activities, ensuring accuracy, timely completion, and compliance with payer requirements.
• Maintain reliable tracking, reporting, and documentation of enrollment status, payer communications, and provider information across internal systems.
• Act as the senior point of contact for complex provider, payer, and claims-related issues.
• Oversee the effective use and maintenance of CAQH profiles, payer applications, and internal credentialing databases.
• Process Improvement and StrategyIdentify and implement improvements that simplify workflows, reduce processing times, and enhance the provider experience.
• Establish consistent standard operating procedures, reporting frameworks, and quality controls across the Provider Relations function.
• Analyze operational trends, performance metrics, and workflow bottlenecks to guide decisions and continuous improvement initiatives.
• Support departmental strategy and operational scaling as services expand nationally.
• Stakeholder ManagementCoordinate with internal teams, including Revenue Cycle, Operations, Compliance, and Clinical Leadership, to ensure effective collaboration.
• Deliver leadership-level updates and reports on enrollment progress, operational risks, and capacity planning.
• Maintain clear, professional communication with providers, clients, payers, and external partners.

Requirements

• At least 5 years of experience in provider relations, credentialing, provider enrollment, or healthcare operations.
• At least 2 years of people management experience, including responsibility for Team Leads or supervisors.
• At least 2 years of account management or customer success experience, serving as the primary contact for client relationships.
• Strong understanding of medical billing, payer enrollment, claims resolution, and broader healthcare operations and workflows.
• Demonstrated ability to lead teams, establish accountability, and develop processes that can scale with business growth.
• Bachelor's degree required; a degree in healthcare administration, business, or process improvement is preferred.
• Excellent organizational, analytical, and reporting capabilities, with the ability to monitor performance and translate data into actionable improvements.
• Strong written and verbal communication skills, including the ability to build relationships and influence stakeholders across different levels and functions.
• Proficiency in Microsoft Office applications and credentialing or provider enrollment databases.
• Ability to manage competing priorities and adapt effectively in a fast-paced, evolving environment.
• Strong attention to detail, sound judgment, and effective problem-solving and decision-making skills.

Benefits

• Annual base salary range of
• $75,000–$85,000 USD
• , depending on skills, experience, qualifications, location, and applicable employment requirements.
• Potential eligibility for participation in company bonus programs in addition to base compensation.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Additional benefits as part of the overall compensation package.
• Remote working arrangement.