Copier Service Technician

GFI Digital; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their award-winning service team. This role offers a unique opportunity to combine technical skills with exceptional customer service, ensuring that office equipment operates seamlessly. With comprehensive training and a supportive work environment, you will be equipped to excel in your responsibilities, including installation and repair of various office technologies. This innovative firm values its employees and provides a competitive hourly wage along with a performance-based bonus program, making it an ideal place to grow your career.

Benefits

Company Vehicle

Cellphone

Laptop

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

Accidental Death & Dismemberment Insurance

Qualifications

• Mechanical and technical aptitude is required.
• Excellent customer-facing skills and a positive attitude are a must.

Responsibilities

• Responsible for onsite installation, service, and repair of office equipment.
• Travel to customer sites to troubleshoot, repair, and replace components.

Skills

Mechanical Aptitude

Technical Aptitude

Customer Service Skills

Attention to Detail

Organization Skills

Self-Motivation

Tools

Office Equipment

Computer-based Training

Job description

GFI Digital, Inc. is currently searching for Field Service Technician candidates to add to our award-winning service team. If you are ready to start a new career, or have been in the industry, and are ready to make a move to a company that is passionate about customer service and cares about its employees, then GFI Digital is for you.

We provide both classroom and on the job training to qualified candidates. We also provide a competitive hourly wage, a rich performance based monthly bonus program, company provided vehicle, cellphone and laptop. In addition, our company-sponsored benefit program includes health, dental, vision, life, STD, LTD and AD&D.

Qualifications

· Mechanical and technical aptitude is required.

· Excellent customer-facing skills and a positive attitude are a must.

· Candidates must have a valid driver's license and a clean driving record.

· Precise attention to detail, high level of organization and customer focused attitude.

· Highly self-motivated, directed, and an ideal team player

Responsibilities

· The Service Technician is responsible for the onsite installation, service and repair of a variety of office equipment

· This position requires traveling to and from customer sites to troubleshoot, repair and replace components as necessary

· Maintain, manage and reconcile personal parts inventory

· Meet or exceed appropriate productivity standards relative to assigned products

· Understand and utilize problem escalation procedures

Classroom/On-The Job Training

· Complete all assigned online computer-based training

· Demonstrate appropriate technical skills for repair and service of designated equipment which includes installation and customer training

· Attend scheduled training to acquire or increase working knowledge relative to service and repair of office equipment

Company Description

GFI Digital is a full-service provider of office technology. From Sharp and Ricoh multi-function printers to our experts in IT, we have what it takes to make and keep technology simple for your business. GFI Digital is a single vendor solution to create efficiencies in every aspect of office technology.