Copier Field Service Technician

Creative Office Solutions; Marietta (GA); On-site; USD 19,000 - 32,000; Full time

Job summary

Creative Office Solutions is seeking a dedicated Copier Field Service Technician to join our team in the Metro Atlanta area, including Marietta. This is a full-time role with an hourly wage ranging from $14.00 to $23.00 per hour, depending on experience.

You will diagnose and repair copiers and printers, perform preventative maintenance, and maintain a professional image with clients. Overtime may be required; schedule is Monday through Friday, 8-hour shifts.

Qualifications

• Driver’s License (Required)
• 401(k)
• Health insurance
• Paid time off

Responsibilities

• Diagnostic repairs on copiers, printers, and MFPs.
• Preventative maintenance to ensure long-term reliability.
• Project a professional and courteous company image in all interactions with customers and co-workers.
• Maintain high levels of customer satisfaction by meeting company requirements in response time, repair resolution, and parts management.
• Keep an accurate inventory of assigned parts to ensure efficient repairs.
• Pay focused attention to key performance indicators, including gross calls per day, efficiency rating, response time commitments, parts costs per call, and client satisfaction.
• Meet daily benchmarks as outlined by the Service Manager.

Job description

Job Title: Copier Field Service Technician

Job Type: Full-time

Compensation : $14.00 – $23.00 per hour

Company Overview:

Creative Office Solutions is a leading copier and printer repair, sales, and service dealer serving businesses in the Metro Atlanta and Marietta areas. Our mission is to provide best-in-class office equipment solutions, exceptional service, and superior customer satisfaction.

Position Overview:

Creative Office Solutions, a leading provider of copier and printer services in Metro Atlanta, is seeking a dedicated Copier Field Service Technician to join our team. In this role, you will play a vital part in ensuring the reliability and functionality of various branded copiers and printers, including Sharp copiers and HP MFPs, for our valued clients.

Responsibilities:

• Diagnostic Repairs: Perform diagnostic repairs on copiers, printers, and MFPs to identify and rectify issues promptly.
• Preventative Maintenance: Conduct preventative maintenance to ensure the equipment’s long-term reliability.
• Professional Image: Project a professional and courteous company image in all interactions with customers and co-workers.
• Customer Satisfaction: Maintain high levels of customer satisfaction by meeting company requirements in response time, repair resolution, and parts management.
• Parts Inventory: Keep an accurate inventory of assigned parts to ensure efficient repairs.
• Performance Metrics: Pay focused attention to key performance indicators, including gross calls per day, efficiency rating, response time commitments, parts costs per call, and client satisfaction.
• Benchmarks: Meet daily benchmarks as outlined by the Service Manager.

Qualifications:

• License/Certification: Driver’s License (Required)
• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Monday to Friday
• Overtime may be required

If you are a skilled technician with a commitment to customer satisfaction and a passion for maintaining office equipment, we encourage you to apply for this exciting opportunity. Join our team at Creative Office Solutions and help us deliver top-quality service to our clients.

Do you have a legal right to work in the US?

As set forth in COS's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.