Coordinator - Workplace Hospitality

Texas Dow Employees Credit Union; Post Oak (AR); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Texas Dow Employees Credit Union in Arkansas is seeking a Workplace Hospitality Coordinator to greet guests, coordinate arrivals, and ensure a welcoming, service‑oriented environment. The role blends concierge-style hospitality with office logistics, including meeting space, mailroom, and vendor liaison responsibilities.

This hybrid position requires 2–4 years in hospitality or guest services, strong communication, and proficiency with Microsoft Office.

Qualifications

• Education: High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Experience: 2-4 years in hospitality, workplace experience, or guest services (corporate environment preferred).
• Skills: Interpersonal and communication skills with a customer-first mindset; ability to multitask and stay calm in a fast-paced setting.

Responsibilities

• Greet guests and assist from arrival through departure with warmth and professionalism.
• Oversee visitor logistics including pre-arrival communication, security clearance, badging, and parking validation.

Skills

Hospitality

Customer service

Multitasking

Communication

Microsoft Office

Teamwork

Education

High School Diploma

Associate/Bachelor

Tools

Microsoft Office

Job description

Position Title: Coordinator - Workplace Hospitality Reporting Manager Title: Manager - Experience & Occupancy FLSA Status: Non-Exempt Work Arrangement: Hybrid - General Date Created: 8/2025 Date Revised: 8/2026 Created By: Kela Gribbons

Position Summary: The Workplace Hospitality Coordinator serves as the welcoming face of the office, responsible for creating a professional, inviting, and service-oriented environment for employees, guests, and visitors. This role combines concierge-level hospitality with workplace coordination, ensuring an outstanding experience across all touchpoints.

Essential Duties, Responsibilities and Deliverables

Guest & Visitor Experience

• Provide concierge-style service, greeting and assisting guests with warmth and professionalism, overseeing their experience from arrival through departure.
• Manage visitor logistics, including pre-arrival communication, security clearance, badging, and parking validation, to ensure seamless guest experience.
• Oversee meeting room requests, strategically managing reservations for optimal space utilization and availability.
• Monitor space usage and prepare meeting rooms and communal areas to maintain consistent standards of quality and presentation.
• Coordinate meeting room setups, technology, and food services for guest visits.

Employee Experience & Workplace Support

• Participate in office culture planning consistently providing innovative ideas to enhance the workplace experience.
• Assist in planning, promoting, and executing internal events and initiatives.
• Manage office supplies and hospitality items, ensuring shared workspaces are stocked and organized.
• Monitor and maintain common areas, kitchens, and conference rooms for cleanliness and readiness.
• Liaise with facilities and vendors to resolve service requests promptly.
• Assist with basic technology needs, such as guest Wi-Fi and AV setup.
• Assist with management of workplace digital tools and platforms.

Mailroom Operations

• Lead mailroom operations, including processing, distribution, and coordination of inbound, outbound, and interoffice mail and packages.
• Coordinate with the local Post Office for mail delivery and pickup requirements.
• Manage relationships and vendor communications with service and equipment providers (USPS, UPS, FedEx, Pitney Bowes, etc.).
• Maintain postage equipment by operating and inspecting according to established procedures, monitoring meter balances, and requisitioning postage.

Minimum Qualifications

• Education: High School Diploma required; Associate’s or Bachelor’s degree in hospitality, business, or related field preferred.
• Experience: 2-4 years of experience in hospitality, workplace experience, or guest services (corporate environment preferred).
• Knowledge, Skills, and Abilities: Strong interpersonal and communication skills with a customer-first mindset. Professional and approachable demeanor. Ability to multitask and remain calm under pressure in a fast-paced environment. Proficiency in Microsoft Office and comfort with new technology platforms. Friendly, approachable, and proactive attitude. Detail-oriented with a passion for creating memorable experiences. Comfortable working independently and collaborating across teams.

Physical Demands and Work Environment

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. Duties of this position will also require liefting and moving items like furniture, packages and objects and suplies. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Our company offers a dynamic hybrid work arrangement, which requires three days’ on-site work.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

Company History

Founded in 1955, TDECU formed when a group of Dow employees pitched in $5 each to loan a friend $35 to buy a refrigerator. That initial mission of people helping people continues today. Over the last 65 years, we have grown to meet the needs of the communities we serve and share TDECU's passion for service and great value in our products. Our first merger took us west to the Victoria area, where we made many new friends and Members. We have since become an integral part of the community. In the East Market, where we began, we opened our field of membership to serve all Brazoria County residents. Today, TDECU has 39 service locations, including 35 Member Centers. The original $35 loan has turned into over $4 billion in assets today that continue to improve our 348,000 Members' lives by helping them get what they need to achieve their financial needs and dreams.

Transparency in Coverage Link

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.