Sr. Specialist - Loan Operations

Texas Dow Employees Credit Union; Post Oak (AR); On-site; USD 38,000 - 48,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking an experienced Loan Operations professional to handle back office consumer loan tasks, audits for quality, and daily transactions. You will serve as a subject matter expert, ensure liens are perfected, and create procedures to improve department efficiency.

The role requires a high school diploma and at least three years in a related field, with strong Excel and Microsoft Office skills to manage large data sets and support meticulous processing.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Three or more years in a related role.
• Knowledge: Proficient in Microsoft Office and Excel.

Responsibilities

• Serve as main point of contact for detailed loan inquiries and core loan system questions.
• Establish new consumer loans with accurate information in all systems.
• Review loan corrections, rate modifications and payment error research.
• Balance internal Loan Operations accounts and general ledgers monthly.
• Releases liens on collateral and handles lien filings with relevant offices.
• Provide subject matter expertise on consumer loans and assist with process improvements.

Skills

Attention to detail

Communication

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Position Summary: Performs a variety of daily back office loan functions such as loan maintenance on consumer loans, performing daily transactions and other responsibilities in a professional and accurate manner according to policy and procedures. Audits all consumer loans for quality and accuracy. Accepts inbound service calls from the organization. Ensures TDECU’s liens are perfected on collateralized loans. Servers as a subject matter expert to employees on consumer loans. Creates procedures and ensures department duties are performed as directed.

Essential Duties and Responsibilities:

• Serves as the main point of contact for detailed loan inquires, history research, and core loan system questions.
• Provides follow-up to ensure all needs are met efficiently.
• Serves dealers face-to-face with payoffs and drafts for collection.
• Processes mailed in and automated report items for deposit and/or payments to applicable accounts.
• Including credit insurance payments and total loss settlements.
• Establishes new consumer loans by ensuring accurate information is set up and in relevant systems.
• Ensures salability of collateralized consumer loans.
• Reviews and completes loan correction requests, rate modifications, and payment error research.
• Complies and submits required documentation and information to associated vendors for credit insurance and total loss claims.
• Produces standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests.
• Completes monthly balancing of internal Loan Operations accounts and general ledgers for accounting.
• Maintains product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines.
• Verifies title work documentation in conjunction with new loans and completes lien filings with the local tax office.
• Ensures accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers.
• Complies and submits lien reports to finance department for review.
• Releases liens on collateral items both physically and via electronic methods once loan agreements have been satisfied.
• Assists with mergers, acquisitions, and various organizational projects to identify recurring issues and create sound resolutions.
• Categorizes, files and retrieves required paper documents from the paper vault.
• Completes quality checks of various documents stored within the optical system.
• Creates and works various exception reports to ensure member satisfaction and appropriate systems are updated accordingly.
• Through use of software and data management techniques, develops automated solutions to routine administrative tasks.
• Assists department manager in creating efficient processes throughout Loan Operations.
• Processes incoming oil and gas drafts for collection with outside financial institutions.
• Ensures proper follow-up is completed on outstanding items.
• Serves as Subject Matter Expert to employees and offers assistance with technical consumer loan knowledge.
• Creates engaged employees through development and positive coaching within the Loan Operations team.
• Proactively identifies employee talents and provides coaching and mentoring.
• Orders office supplies and assist with expense reports.

Minimum Qualifications:

• Education High School diploma or equivalent is required
• Experience Three or more years job related or similar experience.
• Knowledge, Skills, and Abilities Strong working knowledge of relevant software including Microsoft Office.
• Must have extensive experience with Microsoft Excel and experience with creating and managing large data sets.
• Passion for accuracy.
• Substantial ability to prioritize tasks and solve complex problems.
• Ability to handle and maintain confidential information in a sensitive manner.
• Ability to add, subtract, multiply and divide numbers.
• Ability to perform these mathematical skills using money and other forms of measurement.
• Mental alertness and adaptability to office work environment.
• Effective oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and speaks clearly.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Must have a valid Drivers License. This position may require travel up to 10% of the time in local and regional areas based on business needs. Occasional after hours work may be required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process. Founded in 1955, TDECU formed when a group of Dow employees pitched in $5 each to loan a friend $35 to buy a refrigerator. That initial mission of people helping people continues today. Over the last 65 years, we have grown to meet the needs of the communities we serve and share TDECU's passion for service and great value in our products. Our first merger took us west to the Victoria area, where we made many new friends and Members. We have since become an integral part of the community. In the East Market, where we began, we opened our field of membership to serve all Brazoria County residents. Today, TDECU has 39 service locations, including 35 Member Centers. The original $35 loan has turned into over $4 billion in assets today that continue to improve our 348,000 Members' lives by helping them get what they need to achieve their financial needs and dreams. Transparency in Coverage Link This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.