Coordinator, Workplace Experience

McDonald's Restaurants Limited; Chicago (IL); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Flexible work arrangements

Sabbatical program

Job summary

McDonald’s Corporate Headquarters and Hamburger University are seeking a Visitor Services Coordinator to warmly welcome visitors, manage badges, and provide front desk support. You will assist with travel questions, lobby coverage, and daily events while maintaining a polished, must-be customer‑obsessed presence.

The role requires proactive problem solving, strong communication, and familiarity with our visitor management system.

Responsibilities

• Warmly welcome visitors and employees into our Corporate Headquarters or Hamburger University
• Assist visitors in obtaining visitor badges to enter the office areas
• Demonstrate exemplary hospitality skills; be customer obsessed, display a friendly, positive attitude
• Provide visitors or employees with information about daily meetings or events and assist visitors with travel questions, restaurant recommendations, luggage storage
• Direct visitors to restrooms, beverage service, and other building amenities
• Help with wayfinding within the building
• Provide administrative support, as needed
• Subject matter expert in our visitor management system
• Act as an ambassador for Brand McDonald’s
• Badge assembly: How to prep badges, organize, alphabetize, and complete without support
• Timesheet management: Editing entries, correcting mistakes, and submitting on time
• Badge identification: Knowing the different badge types (visitor, contractor, field, temp, etc.) and when each is used and appropriate workflows
• Lobby coverage expectations: Staying present, aware, and proactive during coverage; knowing when to shift lobbies, work as a team and when to escalation
• Email communication: Responding to personal/GEL emails, writing clear updates, and looping in the right partners
• Calendar awareness: Knowing daily schedules, large groups, and expected visitors
• Escalation steps: Who to contact for tech issues, badge problems, shuttle issues, LGs, HU or guest concerns
• Basic troubleshooting: Restarting kiosk tablets, iPads, checking printers, and resolving simple issues before escalating
• Workday basics: Updating team, checking inbox/teams for tasks, and completing required actions
• Professional: Being approachable, attentive, and maintaining a polished front desk demeanor
• Understanding daily priorities: Knowing what tasks must be done without reminders (restocking badges, LGs, lobby/desk readiness, etc.)
• Shuttle coordination: Understanding shuttle timing and who to contact for support
• Large group support : Knowing the workflow for LGs, especially for high‑volume days, and loop in the LG subject matter expert when needed
• Awareness of building partners: Knowing who Security, SOLO, HU, Facilities, Tech Bar, and Shuttle Ops are and when to involve them
• Understanding SOPs: Following established processes without needing reminders or re‑explanations
• Self‑management: Staying productive during downtime, anticipating needs, and completing tasks without being prompted

Job description

Job Description:

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

Click to add description here.

Duties

Warmly welcome visitors and employees into our Corporate Headquarters or Hamburger University

Assist visitors in obtaining visitor badges to enter the office areas

Demonstrate exemplary hospitality skills; be customer obsessed, display a friendly, positive attitude

Provide visitors or employees with information about daily meetings or events and assist visitors with travel questions, restaurant recommendations, luggage storage

Direct visitors to restrooms, beverage service, and other building amenities

Help with wayfinding within the building

Provide administrative support, as needed

Subject matter expert in our visitor management system

Act as an ambassador for Brand McDonald’s

Badge assembly: How to prep badges, organize, alphabetize, and complete without support

Timesheet management: Editing entries, correcting mistakes, and submitting on time

Badge identification: Knowing the different badge types (visitor, contractor, field, temp, etc.) and when each is used and appropriate workflows

Lobby coverage expectations: Staying present, aware, and proactive during coverage; knowing when to shift lobbies, work as a team and when to escalation

Email communication: Responding to personal/GEL emails, writing clear updates, and looping in the right partners

Calendar awareness: Knowing daily schedules, large groups, and expected visitors

Escalation steps: Who to contact for tech issues, badge problems, shuttle issues, LGs, HU or guest concerns

Basic troubleshooting: Restarting kiosk tablets, iPads, checking printers, and resolving simple issues before escalating

Workday basics: Updating team, checking inbox/teams for tasks, and completing required actions

Professional: Being approachable, attentive, and maintaining a polished front desk demeanor

Understanding daily priorities: Knowing what tasks must be done without reminders (restocking badges, LGs, lobby/desk readiness, etc.)

Shuttle coordination: Understanding shuttle timing and who to contact for support

Large group support : Knowing the workflow for LGs, especially for high‑volume days, and loop in the LG subject matter expert when needed

Awareness of building partners: Knowing who Security, SOLO, HU, Facilities, Tech Bar, and Shuttle Ops are and when to involve them

Understanding SOPs: Following established processes without needing reminders or re‑explanations

Self‑management: Staying productive during downtime, anticipating needs, and completing tasks without being prompted

Qualifications

Click to add description here.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: No

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is$27.03 -$33.79 per hour.
The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case‑by‑case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.