Coordinator, Wireless Cellular & Mobility Services

Dallas Independent School District; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Dallas Independent School District seeks a Coordinator for Wireless Cellular & Mobility Services to administer the district’s mobility program across devices and services. You will coordinate provisioning, activation, and lifecycle management while ensuring compliance with standards.

The role requires SME level knowledge of LTE/5G, SIM/eSIM provisioning, and governance, plus experience with telecom expense management and budgeting in a public sector setting.

Qualifications

• Candidate has a Bachelor’s degree and 5+ years in enterprise cellular/telecom.
• Experience with mobility platforms and billing reconciliation is preferred.
• Public sector or K-12 experience is a plus.

Responsibilities

• Administer the district’s enterprise cellular and mobility services program, including wireless voice, data, hotspots, tablets, and other connectivity solutions.
• Coordinate ordering, provisioning, activation, suspension, deployment, and ongoing administration of cellular devices and wireless services.
• Serve as the district’s SME for enterprise mobility services including LTE/5G, SIM/eSIM provisioning, and emerging mobility solutions.
• Develop, implement, and maintain governance standards, procedures, documentation, and best practices for mobility services.
• Ensure compliance with cybersecurity standards, mobility policies, audits, and reporting requirements.
• Review carrier invoices, budgets, procurement, contract administration, and cost-saving initiatives.
• Maintain accountability for devices, SIM/eSIM assets, hotspots, and related wireless tech through asset management.
• Coordinate device lifecycle activities including deployments, upgrades, repairs, disposals, and emergency connectivity needs.
• Serve as liaison with carriers and service providers; analyze issues, monitor utilization, and prepare reports for decisions.
• Perform all other duties as assigned.

Skills

Analytical

Organizational skills

Troubleshooting

Customer service

Vendor management

Project management

Education

Bachelor’s degree in Information Technology, Business Administration, Telecommunications, or a related field

Five (5) years of experience supporting enterprise cellular services, telecommunications, wireless technologies

Job description

Job Description - Coordinator, Wireless Cellular & Mobility Services (RTP20260803-041)

Job Description

Coordinator, Wireless Cellular & Mobility Services - ( RTP20260803-041 )

Description

• Administer the district’s enterprise cellular and mobility services program, including wireless voice, data, hotspots, tablets, mobile broadband, Cradlepoint devices, and other connectivity solutions supporting instructional and business operations.
• Coordinate the ordering, provisioning, activation, suspension, deactivation, deployment, and ongoing administration of cellular devices and wireless services while ensuring compliance with district standards and carrier requirements.
• Serve as the district’s primary subject matter expert for enterprise mobility services, providing technical guidance on cellular technologies, wireless carrier services, mobile connectivity, LTE/5G networks, SIM/eSIM provisioning, and emerging mobility solutions.
• Develop, implement, and maintain governance standards, operational procedures, technical documentation, and best practices supporting enterprise mobility, mobile device security, device lifecycle management, and wireless service administration.
• Ensure compliance with district cybersecurity standards, mobile device security policies, regulatory requirements, technology audits, asset verification activities, compliance reviews, and reporting requirements related to enterprise mobility services.
• Review, reconcile, and administer wireless carrier invoices, service plans, billing allocations, departmental chargeback reports, financial documentation, procurement activities, contract administration, annual budget planning, billing discrepancy resolution, service optimization, and cost‑saving initiatives.
• Maintain accountability for cellular devices, SIM/eSIM assets, hotspots, Cradlepoint equipment, and related wireless technologies through established asset management and inventory control practices.
• Coordinate device lifecycle activities including deployments, upgrades, repairs, warranty replacements, employee transfers, recoveries, reassignments, surplus management, environmentally responsible disposal, and management of wireless connectivity solutions for district events, emergency operations, temporary connectivity needs, and network outage response.
• Serve as the primary liaison with wireless carriers, manufacturers, and service providers; analyze and resolve complex wireless connectivity issues; evaluate technologies and carrier services; monitor utilization, performance metrics, and technology trends; prepare reports and recommendations supporting executive decision‑making, continuous improvement, and other district technology operations as assigned.
• Perform all other duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Telecommunications, or a related field preferred
• Five (5) years of experience supporting enterprise cellular services, telecommunications, wireless technologies, enterprise mobility platforms, and telecommunications expense management.
• Advanced knowledge of wireless carrier operations, LTE/5G technologies, SIM/eSIM provisioning, enterprise mobility services, and telecommunications industry best practices.
• Knowledge of mobile device security, governance frameworks, compliance standards, device lifecycle management, wireless service administration, inventory management, financial reporting, and carrier billing reconciliation.
• Strong analytical, organizational, troubleshooting, customer service, vendor management, and project management skills, with the ability to manage multiple priorities in a fast-paced environment; public sector or K-12 experience preferred.