Coordinator, Web Governance

Houston City College; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Houston City College is seeking a Governance Specialist to establish and oversee the governance framework for all public-facing digital properties within the Communications and Marketing department. You will oversee standards for how web content is created and managed, and develop training and resources to help contributors follow established expectations.

The role partners with the IT Accessibility Office to implement WCAG and ADA-compliant practices, supports accessibility improvements, and

Qualifications

• Bachelor degree in Communications, Marketing, Information Technology or related field is required.
• 4 years web content management experience required, preferably in higher education or similar environment.
• Knowledge of CMS platforms and information governance is expected.
• Familiarity with WCAG accessibility guidelines and ADA requirements is preferred.

Responsibilities

• Define, guide, and assess standards and practices for organizing and evaluating web content across Communications and Marketing digital properties.
• Support contributors by creating a structured environment for compliant content management and audits.
• Guide content lifecycle governance and ongoing stewardship for accurate, relevant web content.
• Partner with IT Accessibility Office to implement accessibility standards across web properties.
• Develop and deliver training programs for content contributors and produce supporting materials.
• Identify patterns affecting content quality and recommend improvements for a cohesive web presence.
• Perform other duties as required.

Skills

MS Office Programs

Information Management Systems

CMS Proficiency

WCAG Knowledge

Project Management

Education

Bachelor degree in Communications, Marketing, IT or related field

Job description

Job Summary

Responsible for establishing and overseeing the governance framework for all public-facing digital properties managed by the Communications and Marketing department. Provides oversight of the systems and standards that guide how web content is created and managed, including the development of training, documentation, and resources that enable contributors to follow established expectations.

ESSENTIAL FUNCTIONS

• Define, guide, and assess standards, processes, and practices that govern how web content is organized, maintained, and evaluated across Communications and Marketing digital properties to ensure alignment with institutional brand and communication priorities.


• Support contributors by creating a structured and sustainable environment for consistent and compliant content management and providing structured approaches to content audits and quality improvement initiatives.


• Guide content lifecycle governance and ongoing content stewardship, supporting a sustainable approach to maintaining accurate, relevant, and effective web content over time.


• Partner with the IT Accessibility Office to implement and support accessibility standards aligned with WCAG and ADA requirements across Communications and Marketing web properties.


• Partner with stakeholders to support accessibility improvements and remediation efforts.


• Develop and deliver training programs for content contributors and create supporting materials, playbooks, and documentation.


• Identify patterns and systemic issues affecting content quality and consistency and recommend improvements that support a cohesive, accessible, and sustainable web presence.


• Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelor degree in Communications, Marketing, Information Technology or related field required


• 4 years web content management experience required, preferably within a higher education or similar environment

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs


• Information Management Systems


• Content Management System (CMS) Proficiency


• Knowledge of Web Content Accessibility Guidelines (WCAG)


• Project Management

Competencies

• Delivering High Quality Work


• Accepting Responsibility


• Serving Customers


• Supporting Organizational Goals


• Driving Continuous Improvement


• Acting with Integrity


• Thinking Critically


• Managing Change


• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215