Coordinator - Vocational IPS

RiseMe; Toledo (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off

Tuition and professional license reimb

Clinical supervision hours offered

Community impact

Job summary

Harbor in Toledo is seeking a Vocational Coordinator to lead the Vocational Services team, oversee program delivery, and support staff development. This role emphasizes customer service, data reporting, and collaboration with program leadership to drive quality outcomes.

The position requires a Bachelor's degree in counseling or social work with relevant experience; proficiency with Windows and MS Office is expected.

Qualifications

• Minimum a Bachelor's degree in counseling, social work or related field plus 1 year vocational rehabilitation experience, or an Associates degree plus 3 years experience, or 5 years in vocational rehab.
• Preference for professional license (CRC, LPC, LSW, LMHC).
• Proficient with technology; able to generate and interpret performance data.
• Commitment to delivering excellent customer service and to supervising staff to achieve results.

Responsibilities

• Assist with creating an inspiring team environment and champion for customer care.
• Provide personnel supervisory functions including evaluations, hiring involvement, and disciplinary actions.
• Ensure needs of clients are met with visit scheduling and payer source eligibility; verify information.
• Train staff, manage, coordinate, evaluate, and supervise all operations within assigned staff.
• Monitor payroll for accuracy.
• Identify issues impacting vocational service resources and report improvements to the IPS Program Manager.
• Manage referrals, authorizations, and reporting for billing.
• Monitor documentation for quality and timely entries within 48 hours of service.
• Meet with stakeholders to provide updates and address issues.
• Oversee daily office functions to ensure services comply with Harbor policies.
• Provide feedback to improve efficiency of the vocational services team.
• Ensure customers receive excellent service per Harbor standards and address issues as needed.
• Support clients with difficulties toward appropriate staff linkage.
• Gather data and participate in CARF and DBH Fidelity reviews.
• Handle administrative duties for the IPS Program Manager.
• Provide IT troubleshooting and coordination with IT.
• Order and distribute office supplies.
• Attend vocational and other staff meetings and complete weekly case management with staff.

Skills

Team leadership

Staff supervision

Customer service

Data interpretation

Communication

Time management

Driver's license

Education

Bachelor's degree in counseling or social work

Associates degree with 3 years vocational rehabilitation experience

5 years vocational rehabilitation experience

Tools

Windows & Microsoft Office

Job description

Harbor is seeking a Vocational Coordinator to join the Toledo team! This position oversees multiple aspects of vocational programming and provides leadership, guidance, and support to the Vocational Services team. Responsibilities include managing administrative and organizational functions, overseeing service delivery, coordinating staff training and development, and ensuring high-quality vocational services. This role fosters a welcoming and professional environment while promoting exceptional customer service for participants, patients, customers, visitors, and community partners.

Position is full time, 40 hours per week.

Education/Experience/Other Requirements:

• Minimum of Bachelor's degree in counseling, social work or closely related behavioral/mental field from an accredited college or university, plus 1 year vocational rehabilitation experience required; or an Associates' degree plus 3 years vocational rehabilitation experience; or, in lieu of previous requirement, 5 years' experience providing vocational rehabilitation services (i.e. job development, job coaching) to OOD, ODJFS, and/or DBH funding sources.
• Preference given to those with a professional license (CRC, LPC, LSW, LMHC).
• Must be proficient in the use of technology, adept at Windows and Microsoft based programs and able to generate and interpret performance data.
• Must have a commitment to delivering excellent customer service.
• Able to effectively supervise, provide individualized services and motivate staff to achieve maximum results.
• The skills required include strong and effective oral and written communication skills, organizational skills, and time management skills.
• Must have a valid driver's license ,acceptable driving record, and be deemed insurable through Harbor's vehicle insurance carrier.

Essential Job Competencies/Primary Duties:

1. Assists with creating an inspiring team environment with an open communication culture and is a champion for excellent customer care.
2. Provides personnel supervisory functions for assigned staff including annual evaluations, involvement in hiring, disciplinary actions, etc. Consults with Program Manager and HR for any disciplinary issues.
3. Ensures the needs of the client are met with regard to appropriate visit scheduling and payer source eligibility and verification.
4. Trains staff, manages, coordinates, evaluates, and supervises all operations within assigned staff.
5. Monitors payroll for accuracy.
6. Identifies any issues that impact vocational service resources, proposing solutions and reporting to the IPS Program Manager. Offers suggestions on how the quality of service can be improved.
7. Assists with the management of referrals, authorization and report submission for billing.
8. Monitors documentation of staff for quality and timely entries (within 48 hours of service).
9. Meets with stakeholders to provide updates, successes, and address and issues.
10. Provides oversight of daily office functions to insure services are conducted in compliance with company policy and procedures.
11. Provides feedback to the IPS Program Manager regarding how to improve the efficiency and efficacy of the vocational services team.
12. Ensures customers receive excellent service from the vocational staff in the manner prescribed by the Harbor's customer service standards and takes appropriate action as necessary.
13. Assists clients who present with difficulties or unfavorable customer service experiences towards linkage to appropriate staff and/or corrective action. Relays such situations to the IPS Program Manager or other management staff when appropriate.
14. Responsible for gathering data and participating in CARF and DBH Fidelity reviews.
15. Responsible for administrative duties assigned by the IPS Program Manager.
16. Provides troubleshooting and training for computer software in coordination with the IT Department.
17. Responsible for ordering and distributing office supplies.
18. Attends vocational staff, general staff, and other stakeholder meetings as appropriate.
19. Completes weekly case management meetings with each assigned staff member and reports results to the IPS Program Manager.
20. Engages in internal and external professional development training as approved by IPS Program Manager.
21. Maintains a caseload to meet revenue expectations and fulfills or exceeds unit expectations established by Harbor.
22. Must be willing to work flexible hours which may include evenings and/or weekends.
23. Required to work at multiple sites and provide services in a community setting.

General Competencies/Performance Expectations:

1. Utilizes IT system and other system software programs appropriately.
2. Reaches conclusions promptly and takes definite course of action.
3. Plans and organizes work for maximum effectiveness and efficiency. 27. Utilizes supervision appropriately.
4. Utilizes time off appropriately and consistent with Harbor policies.
5. Delegates appropriately and effectively develops subordinates.
6. Performs other duties as assigned.

About Harbor:

• A leading provider of mental health and substance use treatment forover 100 years
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Ability to make a difference in your community!