Coordinator, University Testing Center

Binghamton University; City of Binghamton (NY); On-site; USD 49,000 - 59,000; Full time

Job summary

Binghamton University’s University Testing Center (UTC) seeks an organized UTC Coordinator to support testing services for the Health Sciences Campus. This role requires presenting, coordinating exams, and collaborating with faculty and IT to ensure smooth testing operations.

The Coordinator will lead proctoring, manage room logistics, and supervise student staff, with an emphasis on FERPA compliance and excellent customer service. A Bachelor’s degree and strong communication are essential.

Qualifications

• Bachelor's degree required.
• Strong interpersonal and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Maintain documentation related to UTC Services, including training materials and accommodations databases.
• Schedule exam appointments based on instructor requests using RegisterBlast.
• Administer Calculus Placement Exams during interim semesters, including online check-in and proctoring.
• Coordinate with Upstate Medical assessments at HSC and manage room reservations.
• Present campus UTC materials and deliver campus presentations.
• Proctor exams and monitor during low-distraction windows; handle admin tasks.
• Enforce testing protocols and report academic dishonesty.
• Provide basic troubleshooting for testing software/hardware.
• Support student staff and lead proctor training for HSC.

Skills

Communication

Teamwork

Independent work

Education

Bachelor's degree

Tools

RegisterBlast

Job description

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

Binghamton is an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Instructional Support Associate (SL-2)

Salary: $54,090 (full-time, temporary for one year due to promotional hold, with the expectation of transition to a term appointment in the future)

The University Testing Center (UTC) at Binghamton University is designed to support faculty in implementing authorized testing accommodations not easily provided within their classrooms. The UTC also assists faculty efforts to provide a space for students who need alternate testing times and locations for other legitimate reasons.

The UTC Coordinator will often be the first point of contact in the delivery of services to our students and faculty at the Health Sciences Campus (HSC), and must uphold high standards of excellence in customer service and support of UTC's programs and services. The UTC Coordinator will collaborate closely with the Director in overall management, staff supervision, budget, and vision of the centers.

Duties and Responsibilities:

• Maintain documentation related to UTC Services, including training materials, instructor directories, and accommodations databases.
• Schedule exam appointments based on instructor requests using RegisterBlast.
• Primary administrator for Calculus Placement Exams (CPEs) during interim semesters (winter/summer), including online check-in, supervising proctors, and technical troubleshooting.
• Primary point of contact for Upstate Medical assessments at HSC, managing room reservation logistics.
• Assist with developing/delivering campus presentations; serve as primary presenter for all HSC UTC presentations.
• Actively proctor exams, executing active monitoring and ongoing asynchronous administrative tasks during low-distraction windows.
• Enforce testing protocols and policies; document and report suspected academic dishonesty.
• Provide basic troubleshooting for testing software, hardware, and assistive technologies, collaborating with campus IT.
• Support student staff; provide leadership/guidance when Director is unavailable.
• Assist in supervising 2-3 HSC student proctors, developing training curriculum, and leading HSC proctor orientation.
• Provide coverage for Main Campus testing center as needed, including proctoring or substituting for Director.
• Manage receipt and return of exam materials with faculty in a timely, secure manner.
• Generate records and compile data/reports on center usage and volume for operational assessment.
• Maintain security and confidentiality of testing materials in compliance with FERPA.
• Collaborate with SSD and other offices; serve on university committees and represent UTC at campus events.
• Communicate effectively with students, staff, and faculty via in-person, email, and phone.
• Demonstrate independent time management; project completion is a standard performance metric.
• Shift operational focus to project completion and logistical prep during off-peak periods (Aug, Jan, summer).
• Work occasional evenings/weekends, and be fully available during finals week for extended periods.

Requirements:

• Bachelor's degree
• Effective interpersonal, written and verbal communication skills
• Ability to work independently and in a team environment

Preferred:

• Public speaking or presentation experience
• Experience with assistive technologies (Kurzweil, JAWS, etc.)
• Experience in a higher education environment supporting students

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

Additionally, please note that Binghamton University is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

Binghamton University is a tobacco-free campus.

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit: https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.