Coordinator, Training & Education

DocGo; Ridgewood (NJ); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k

Job summary

Ambulnz by DocGo seeks a Coordinator of Training & Education to oversee EMS training across multiple New York locations on a rotating basis. You will lead the Field Training Officer program, develop curricula, and ensure documentation and CQI alignment with corporate standards.

The role requires 3+ years as Paramedic/EMT, NYS or NREMT certification, and AHA BLS. Strong communication, budgeting, and adult-learning skills are essential.

Qualifications

• 3+ years as licensed Paramedic/EMT or equivalent.
• Unrestricted NYS or NREMT certification; reciprocity to NY within 90 days.
• AHA BLS certification.
• Valid NYS driver's license with at least 2 years of driving
• Strong communication and problem-solving abilities.
• Knowledge of adult learning strategies and curriculum development.

Responsibilities

• Plans, delivers, and oversees EMS training across levels of care per corporate standards.
• Leads the Field Training Officer program and evaluates new providers.
• Trains on equipment such as suction devices, oxygen systems, backboards, monitors.
• Develops treatment plans and ensures proper documentation of care.
• Develops training materials and CQI indicators for program quality.
• Provides EMS shift coverage and supports operational needs as required.

Skills

EMS training

Adult education

Curriculum development

Documentation

Crew evaluation

Budget planning

Education

NYS EMT/Paramedic license or NREMT; reciprocity to NY within 90 days

AHA BLS certification

NYS DOH CIC or ability to obtain within 1 year

Job description

Title: Coordinator, Training & Education

Location: Job will require working (on a rotational basis) at 4 NY locations, Staten Island, Ridgewood Queens, Freeport Long Island and St. James (Smithtown) Long Island

Employment Type: Full-Time

Availability: Monday-Friday 8:30am-5:30pm. Schedule and hours may vary based on operational needs

Pay Rate: $32 - $37 per hour

Full-Time Benefits: Medical, Dental, and Vision Insurance (with company contribution), PTO, 401k

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo’s proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient’s home or workplace. Together with DocGo’s integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Plans, delivers, and oversees Emergency Medical Services (E. M. S.) training programs across all levels of care, ensuring alignment with corporate standards and operational requirements.
• Leads the Field Training Officer (FTO) Program by delivering initial FTO training, coordinating the program for new providers, evaluating FTO performance in conjunction with their direct supervisor, and identifying and implementing remedial training for current providers as needed.
• Conducts research and delivers training on the use of agency medical equipment currently in use or planned for implementation, including but not limited to suction machines, oxygen delivery systems, backboards, fracture kits, obstetrical kits, intravenous kits, airway equipment, and monitor/defibrillators.
• Trains personnel in determining the differential diagnosis of injuries and illnesses, basic procedures for extraction, development of treatment plans, and documentation.
• Plans and delivers training on procedures for verbal and written reports and records on the observation and care of patients at the emergency scene in transit to the hospital, based on standards provided by DocGo QI and Market Leadership.
• Ride alongside field personnel to evaluate crews on their medical skills and procedures on an as needed basis.
• Assists in developing the budget by recommending supplies, materials, and training opportunities, to include additional hours to add to payroll for purposes of personnel attending in-service training while off duty.
• Attend meetings and prepare reports as requested.
• Helps track certifications, licenses, and accreditations, and performs required patient care benchmark skills where applicable.
• Establishes and maintains documents relative to training, information guides, and procedures affecting the division’s activities in the EMS program.
• Assists in the development of CQI Indicators and conducting CQI inquiries on field incidents.
• Develops lesson plans using standardized software programs and conducts multiple repetitive EMS courses during a training cycle.
• Provides EMS shift coverage, vacation, and temporary relief as required.
• Provides other duties in support of the operation as required.

Requirements:

• 3+ years of experience working as a licensed Paramedic/Emergency Medical Technician
• Unrestricted Emergency Medical Technician/Paramedic certification/license from New York State OR National Registered Emergency Medical Technician/Paramedic, eligible for reciprocity to NY (must obtain reciprocity within 90 days)
• American Heart Association (AHA) Basic Life Support (BLS)
• Valid NYS Driver’s license, (minimum of 2 years) with an acceptable driving record
• Ability to establish and maintain effective working relationships as necessitated by work assignment
• Considerable knowledge of procedures and techniques for administering emergency medical care.
• Knowledge of instructional strategies for adult learners of all learning types (audio, visual, tactile).
• Skilled in developing and implementing educational curriculum.
• Excellent analytical and problem-solving capabilities with a strong attention to detail
• Excellent oral and written communication capabilities
• NYS DOH CIC or ability to obtain within 1 year of hire

Preferred Qualifications:

• Associate degree or higher with coursework in Emergency Medical Services, or related field and extensive experience in EMS.
• AHA BLS, ACLS, and PALS Instructor (or obtain within 6 months of hire)
• NAEMT PHTLS, AMLS, GEMS Instructor (or obtain within 6 months of hire)
• NAEMSE Level 1 Instructor Course
• NAEMSE Level 2 Instructor Course
• NEMSMA FTEP Basic FTO Course
• NEMSMA Supervising Paramedic Officer or Managing Paramedic Officer

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmitive Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.