Coordinator, Tours and Visitor Experience

Phase2 Technology; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation and holidays

Tuition reduction for employees and affi

Retirement plans

Recreation and cultural activities

Job summary

University of Arizona is seeking a Coordinator, Tours and Visitor Experience to lead campus visits and deliver a welcoming, informative experience for prospective students and families.

You will supervise the Arizona Ambassador student staff, coordinate tours and VIP visits, support admissions counseling, and report on visitor engagement to drive continuous improvement. Bachelor's degree and at least three years' experience plus fingerprint clearance are required.

Qualifications

• Bachelor's degree or equivalent
• At least 3 years of relevant work experience
• Fingerprint clearance required upon hire
• Experience in customer service, event coordination, or higher education preferred

Responsibilities

• Campus visit program coordination (45%): Lead scheduling and logistics of campus, group, and VIP tours; maintain the visit calendar; coordinate with university units and external partners.
• Arizona Ambassador supervision (30%): Hire, train, evaluate, and support Arizona Ambassador student staff; ensure proper staffing and mentor staff for growth.
• Reporting and assessment (15%): Maintain records and report visitor engagement; data-driven improvements to the program.
• Admission counseling (10%): Advise prospects on admissions policies; serve as admissions counselor on duty; support recruitment activities.

Skills

Customer service

Communication

Organizational skills

Team leadership

Education

Bachelor's degree or equivalent

Tools

Slate

Job description

Coordinator, Tours and Visitor Experience

Responsible for leading all aspects of campus visits to the University of Arizona, ensuring a highly personalized, welcoming, and informative experience for prospective students and families. Manages and develops the Arizona Ambassador student staff, building a team of tour guides to deliver a concierge-level experience for all prospective, admitted, group, and VIP tours.

Schedule: 40 hours per week (Tuesday – Saturday, with adjusted weekend Sunday – Monday coverage for Wildcat Welcome Center).

Visa sponsorship is not available for this position.

Duties & Responsibilities

Campus visit program coordination (45%): Lead scheduling and logistics of campus, group, and VIP tours; maintain the visit calendar in Technolutions Slate; use data‑driven decisions to build schedules; coordinate with university units and external partners to provide integrated services.

Arizona Ambassador supervision (30%): Hire, train, evaluate, and support Arizona Ambassador student staff; manage indirect supervision of other Enrollment Management students; ensure proper staffing in Wildcat Welcome Center; mentor staff for professional growth.

Reporting and assessment (15%): Maintain accurate records and report progress and visitor engagement to supervisors; use data to inform continuous improvement of the campus visit program.

Admission counseling (10%): Advise prospects, applicants, and incoming students on university admissions policies and procedures; serve as admissions counselor on duty; provide customer service, campus events, and recruitment support as needed.

Knowledge, Skills, and Abilities

• Excellent customer service, communication, and organizational skills.
• Ability to quickly assess guest needs and identify appropriate next steps.
• Collaborative teamwork across Office Administration, Enrollment Management, and university units.
• Knowledge of FERPA regulations and guiding principles of recruitment work.

Physical and Environmental Requirements

• Capable of lifting up to 20 pounds.
• Work in a large, busy welcome center environment.

Minimum Qualifications

• Bachelor’s degree or equivalent advanced learning through professional experience.
• Minimum 3 years of relevant work experience, or equivalent combination of education and experience.
• Fingerprint clearance required upon hire.

Preferred Qualifications

• Experience in customer service, event coordination, or higher education.

Benefits

Outstanding University of Arizona benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; tuition reduction for employees and qualified family members at U of A, ASU, and NAU; retirement plans; access to university recreation and cultural activities; and more.