Coordinator, Student Information Support Services

Fulton County Schools; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Fulton County Schools seeks a Student Information Support Services Coordinator to oversee the district’s student information system and related support components. You will lead the Student Information Support team and coordinate data collection, reporting, training, and end-user support to meet federal, state, and local requirements.

Responsibilities include managing SLA-driven service desk configurations, communicating updates, directing training for school staff, and developing procedures for

Qualifications

• Bachelor’s Degree in Information Technology or related field, or equivalent combination of education and experience.
• 2+ years supervisory experience and 3+ years in student information systems administration.
• Ability to manage multiple tasks, projects, and responsibilities.

Responsibilities

• Coordinate and supervise the Student Information Support Services team to meet SLAs.
• Lead communication of updates and new application functionality to schools.
• Manage district student information resources and training programs.
• Develop and implement procedures for student records, transcripts, and reporting to meet laws and policies.
• Provide training to school administrators and staff on SIS applications.

Skills

Leadership

Supervisory experience

Data management

Communication skills

Project management

MS Office

Education

Bachelor’s Degree in IT or related field

High school diploma with equivalent experience

Tools

SIS (Student Information System)

Job description

Category: District Leadership

Job Function: Administration

Department: Research, Eval & Accountability

Summary

The Student Information Support Services Coordinator coordinates and supervises the management and support of the District’s student information system and Student Information support components. The incumbent in this position serves as the team lead for Student Information Technical Support Specialist IIs; Manages the planning, implementation, data entry, data retrieval and assessment of support and end user aspects of data collection and reporting procedures to meet Federal, State, and local requirements.

Essential Duties

• Monitors services desk configurations and set-up for compliance with SLA for student information team and collaborates with Service Desk team to develop analytics as needed
• Serves as Team lead for communication of updates and new application functionality
• Manages Student Information resources such as website, OneNote or similar type department and support modalities
• Develops procedures and directs implementation of permanent student record/transcript preservation, distribution, and retrieval in accordance with Federal and State legislation and Board policy
• Directs the implementation of and provides training for school-based administrators, counselors, instructional and clerical staff on use of student information systems applications; Supervises support staff who provide training and support for school data clerks
• Supports communication between State Department of Education, local Board, school and other departments, parents, and community members for the purpose of providing requested student information
• Develops and provides in-service activities and procedural manuals to administrators, teachers, and classified staff regarding reporting procedures for enrollment/attendance, FTE, student records, special education, and student information system applications
• Revises and disseminates departmental procedures and serves as a resource for various planning committees
• Develops efficient departmental operating procedures
• Meets regularly with assigned staff to identify departmental needs and prioritize projects

Leadership and Management

• Leads and supervises the student information support team ensuring team and individual performance levels meet customer needs and SLAs consistently
• Participates with the leadership team of the Office of Information Technology (OIT) in strategic planning, operational and project improvement planning
• Leads and manages the team, ensuring team and individual performance levels meet customer needs and SLAs consistently
• Contributes to the success of the Office of Information Technology (OIT) and assists in improving the overall customer experience within the assigned team continually
• Participates and contributes to overall IT leadership team via collaboration, presentations and meetings
• Ensures that the District and OIT mission and vision, strategy and business plan (and any updates) are communicated to and understood by all members of the assigned team
• Ensures the team’s KPI’s/SMART goals are established and monitored, actions are taken and evaluated accordingly – delegating as appropriate
• Conducts regular reviews of assigned staff and develops personal development plans, following capability processes where appropriate; Ensures continual development of the team and individuals occurs and that the highest potential is achieved
• Reviews aspects/areas for improvement with own practice/processes, and those within the assigned area of responsibility
• Ensures communication takes place both upwards and downwards across the assigned area of responsibility
• Seeks support regarding personnel matters from the appropriate manager and/or Talent as needed and as appropriate
• Acts as Liaison with Student Information and other FCS Departments
• Performs other duties as assigned by the appropriate administrator

Required Education

Bachelor’s Degree in Information Technology or related field or In lieu of Degree will consider High School Diploma with equivalent experience defined as 2 yrs of similar work level experience =1 yr of college (4 yrs). Combination of experience and education may be used to meet the Degree requirement

Certification/Licensure

None required

ITIL Certification or similar preferred

Experience Qualifications

Minimum 2 years of supervisory experience and 3 additional years of experience with administration of student information systems required; experience supporting multiple schools and multiple student information systems preferred; Project Management or Business Analysis experience preferred

Knowledge/Skills/Abilities

• Demonstrates knowledge and understanding of and ability to apply the District's Talent Office policies
• Must be able to successfully manage multiple tasks, projects and responsibilities
• Ability to apply critical thinking skills in rendering solutions to various issues
• Must be able to collaborate effectively with District personnel, the general public, and work with diverse groups of people
• Ability to develop implement, monitor, and evaluate program goals and initiatives
• Ability to supervise and work effectively with departmental personnel
• Good decision-making and problem solving skills
• Excellent organizational and leadership skills
• Excellent communication skills both written and verbal
• Must effectively utilize Microsoft productivity and collaboration tools such as Outlook, O365, Teams, Sway, OneNote, etc.

Working Conditions

• Normal office environment

Physical Demands

• Routine physical activity associated with normal office environment

Posting ID: 35116

It is the policy of the Fulton County School System not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service. If you wish to make a complaint or request accommodation or modification due to discrimination in any program, activity, or service, contact Compliance Coordinator Gonzalo LaCava, 6201 Powers Ferry Rd, NW, Atlanta, Georgia 30339, or phone [phone].TTY 1-800-255-0135.

Coordinator, Student Information Support Services

Req ID: Fulton County Schools

Nearest Major Market: Atlanta