Coordinator, Student Accounts

University of Akron; Akron (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Tuition remission

Flexible work arrangement

Strong benefits package

Job summary

The University of Akron seeks a detail‑oriented Bursar Assistant to manage student billing and payment processing. You will use independent judgment on policies and regulations, process financial aid, third‑party authorizations, and maintain databases while assisting students, parents, and departments.

You will disseminate billing information, review rate documents, and resolve financial inquiries. Strong communication, confidentiality, and multi‑tasking in a fast-paced university setting are

Qualifications

• Requires a high school diploma.
• Minimum of 2 years of experience in finance and accounting.
• Skilled in identifying the root cause of complex billing and/or financial aid issues.

Responsibilities

• Disseminate rate and billing information to the public.
• Review and approve rate documents for publishing.
• Analyze the status of student accounts per university policies.
• Resolve conflicts and counsel on financial matters.
• Handle inquiries on invoices, refunds, financial aid, records, and other transactions.
• Collect third-party authorizations from students.
• Coordinate third-party refunds and balance non-billed accounts.
• Process payment plans and Perkins Loans.
• Assist with 1098T setup and submission.
• Prepare correspondence on outstanding balances.
• Audit cash balances and interpret policies.

Skills

Finance/accounting

Communication

Conflict resolution

Multi-tasking

Confidentiality

Problem-solving

Education

High school diploma

Associate's degree in business or accounting

Tools

Database management

Job description

Job Summary

Perform advanced office and billing procedures and use independent judgment in matters dealing with policies and procedures as well as federal and state regulations related to overall student account billing and payment processing, database management and administrative duties. Process financial aid and third-party authorizations. Provide advice and services to students, parents, university departments and outside agencies.

Essential Functions

• 50% Disseminate rate and billing information to the public.
• Review and approve all rate related documents for accuracy prior to publishing in print or electronic format.
• Analyze the status of student accounts in accordance with university policies and procedures.
• Manage conflicts, resolve complaints, recommend solutions, and provide counsel in financial matters.
• Respond to questions and problems related to invoices, refunds, financial aid, records, and other transactions.
• Collect third-party authorizations from students.
• Ensure students have given permission to release information to the third party for the purposes of billing them.
• Coordinate third-party refunding process.
• Manage third-party scholarships including setting up accounts, linking students to accounts and balancing non-billed and future term accounts.
• Process payment plans and Perkins Loans.
• Assist with Ohio Attorney General actions and 1098T setup and submission.
• 30% Act as liaison between university departments and outside agencies to coordinate special programs, and special student registration, remission or waiver requests.
• Review, process and respond to customer inquiries and issues.
• Run processes and generate reports needed in daily operations.
• Evaluate programs and provide input in the decision-making process.
• 20% Prepare correspondence to follow up on outstanding balances.
• Audit cash balances, as necessary.
• Interpret policies/procedures.
• Communicate decisions and directives of administration.
• Presentation of Bursar's Office services at orientation sessions.

Additional Position Information

• Education: Requires a high school diploma.
• Experience: Requires a minimum of 2 years of experience in finance and accounting.
• Skilled in identifying the root cause of complex billing and/or financial aid issues required.
• Ability to clearly communicate with all units of the Finance Office and the College community required.
• Ability willingness to listen and turn issues into actionable outcomes required.
• Ability to multi-task in a fast-paced and deadline driven environment required.
• Must be flexible, a team-player, and demonstrate initiative required.
• Ability to maintain confidentiality required.
• Prefer an associate's degree in business or accounting from an accredited college or university or a combination of education.

Compensation

• This is a Union position with a salary Grade of SBU-111.
• Salary determination is subject to the SBU Collective Bargaining Agreement.
• Hiring rate for this position is $21.50 hour.

Application Deadline

August 25, 2026

FLSA Status

United States of America (Non-Exempt)

Union Affiliation

Staff Bargaining Unit

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution.

View our Non-Discrimination Statement for more information.

Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.

University Culture & Mission

The University of Akron empowers our people to flourish by delivering an applied and community-connected educational experience and cultivating research excellence. Leveraging our passion and expertise, we create innovative academic opportunities, support the well-being of our students and employees, and prioritize community embeddedness and engagement to impact lives through transformative experience. Through this focus, UA aspires to be the leader in community-focused higher education. The University of Akron is a lifelong learning partner, recognizing and valuing diverse learning experiences and combining traditional classroom experiences with innovative and robust approaches. As Zips, we prioritize the well-being of our students and employees, cultivate a culture and community where all can flourish, and act as responsible stewards of our resources and infrastructure by leveraging data to differentiate our processes and systems. We leverage our urban campus as a responsive and reliable partner to identify and meet the needs of the region. We intentionally contribute to economic and workforce development and civic life through research, innovation and engagement to provide community-embedded experiential learning opportunities that will enhance the UA experience for all students.

We welcome candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists and leaders.

For more information about The University of Akron or the Akron community please visit our About UA page.

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Benefits

The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees

• including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave
• In addition, eligible employees and their dependents are provided tuition remission
• All staff and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA)
• The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions
• Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b))

Please visit our benefits home page for more information.