Coordinator - Store Operations

American Eagle Outfitters; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

American Eagle Outfitters is seeking a Coordinator, Operational Workload to drive operational excellence by coordinating workload planning, execution, and field communications across Store Operations, Field Visual, Marketing, and Merchandising. The role emphasizes organizing calendars, developing tools, and partnering with cross-functional teams to ensure initiatives are clear and prioritized.

This position requires exceptional organizational, project management, and communication skills, with

Qualifications

• Bachelor's degree in Business, Communications, Retail Management, or related field.
• 2-3 years of experience in retail or store operations.
• Proficient in Google Workspace and Microsoft Office.
• Strong organizational, time management, and communication skills.
• Willingness to travel occasionally.

Responsibilities

• Coordinate workload planning initiatives, including surveys and testing rollouts.
• Maintain workload calendars for Field Leaders and Store Teams.
• Develop quarterly workload guides with cross-functional teams.
• Collaborate with Store Ops, Field Visual, Marketing, Merchandising, and Field Leadership.
• Track timelines for product and promotional testing and collect feedback.
• Monitor processes and identify opportunities to improve communication and efficiency.
• Summarize field feedback to identify trends for improvement.
• Maintain workload planning tools and resources for field teams.
• Provide rotational weekend on-call communication support.
• Additional duties as assigned.

Skills

Organizational skills

Project coordination

Communication skills

Time management

Google Workspace

Microsoft Office

Education

Bachelor's degree in Business/Communications/Retail Management

Tools

Google Workspace

Microsoft Office Suite

Job description

POSITION TITLE: Coordinator- Store Operations (Operational Workload)

REPORTS TO: Sr. Manager- Store Operations

STATUS: Full Time Non-Exempt

SUPERVISES: N/A

POSITION SUMMARY: The Coordinator, Operational Workload plays a key role in driving operational excellence by coordinating workload planning, execution, and field communications that support consistent store execution. This role manages workload calendars, develops planning tools, and partners with cross-functional teams-including Store Operations, Field Visual, Marketing, Merchandising, and other business partners—to ensure operational initiatives are clear, actionable, and aligned with business priorities. This position requires exceptional organizational, attention to detail, project management, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment. Through continuous process improvement and operational support, the Coordinator helps optimize field execution while enhancing the overall associate experience. As the Coordinator, Operational Workload, you will embody our values by creating a positive and productive workplace culture, acting as a role model for all associates.

RESPONSIBILITIES:

• Manage the execution of workload planning initiatives, including the development and distribution of surveys, assessments, testing, and multi-phase rollout communications.
• Own and maintain workload planning calendars for Field Leaders and Store Teams, ensuring key business initiatives and timelines are accurately reflected and communicated.
• Coordinate the development and distribution of quarterly workload guides, partnering with cross-functional teams to ensure accuracy, alignment, and timely delivery.
• Collaborate with cross-functional partners, including Store Operations, Field Visual, Marketing, Merchandising, and Field Leadership, to gather information and ensure workload initiatives are clear, actionable, and aligned with business priorities.
• Coordinate product and promotional testing activities by tracking timelines, collecting field feedback, and supporting the successful execution of pilot and test initiatives.
• Monitor workload planning processes and identify opportunities to improve communication, organization, and operational efficiency, escalating recommendations as appropriate.
• Track workload metrics and summarize field feedback to identify trends and support continuous improvement efforts.
• Maintain workload planning tools, documentation, and resources to ensure field teams have access to accurate, up-to-date information.
• Provide rotational weekend on-call communication support.
• Additional duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in Business, Communications, Retail Management, or a related field required. Minimum of 2-3 years of experience in retail, corporate retail operations, project coordination, ora related field.
• Proficient in Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Outlook), and other business technology platforms.
• Strong organizational, time management, and project coordination skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail, with the ability to maintain accuracy and meet deadlines.
• Demonstrated ability to collaborate effectively with cross-functional partners.
• Strong problem-solving skills and a continuous improvement mindset.
• Occasional travel required.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, or walk for long periods of time.

PAY/BENEFITS INFORMATION:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
• AEO may also provide discretionary bonuses and other incentives at its discretion.