Coordinator, Stewardship & Donor Experience

University of Cincinnati Foundation; Cincinnati (OH); On-site; USD 28,240 - 32,373; Part time

Job summary

The University of Cincinnati Foundation seeks a Coordinator, Stewardship & Donor Experience to manage donor data, maintain recognition programs, and support stewardship plans across units and partners.

This on-site role reports to the Executive Director, Donor Experience and Events, requires attention to accuracy, strong communication, and flexibility for events including evenings and weekends.

Qualifications

• Bachelor’s degree preferred and at least 1 year of professional experience.
• Experience with events, nonprofit, or higher education is preferred.
• Ability to handle sensitive information confidentially and professionally.
• Strong communication and relationship-building skills.
• Ability to work evenings, weekends, and travel as needed.

Responsibilities

• Assist with recognition and engagement strategies for donors.
• Support central recognition programs and experiences with assigned units.
• Audit and maintain CRM constituent records related to recognition.
• Ensure annual acknowledgments are updated and sent timely.
• Maintain and update stewardship plans in the CRM.
• Audit data related to scholarships and impact reporting with internal partners.
• Manage Stewardship and Donor Experience email and phone communications.
• Maintain the internal Stewardship intranet page for partners.
• Manage inventory of premium items for donor engagement.
• Assist with events supporting donor stewardship and fundraising initiatives.
• Foster strong relationships with internal and external partners for recognition benefits.

Skills

Attention to detail

Strong communication

Interpersonal skills

CRM familiarity

Education

Bachelor’s degree preferred

1 year professional experience or equivalent

Tools

CRM software

Job description

At the University of Cincinnati Foundation, we commit ourselves to providing a place where everyone belongs. We care deeply about those in our community, while also taking care to nurture new relationships. We have the courage to dream big, drive excellence and uphold integrity in our work.

Structure

The Coordinator, Stewardship & Donor Experience is a non-exempt (hourly) position employed by the University of Cincinnati Foundation, reporting to the Executive Director, Donor Experience and Events.

Focus

The Coordinator, Stewardship & Donor Experience is responsible for collecting, maintaining, analyzing, and updating data in support of cultivation, recognition, and stewardship. The Coordinator is responsible for assessing and implementing the benefits associated with recognition societies and supporting the Stewardship and Donor Experience team and their partners in their development of meaningful experiences and engagement to advance the philanthropic goals of UC and UC Health.

Specific Duties

• Assist the Executive Director of Donor Experience and Events with recognition and engagement strategies for annual, lifetime, and planned giving donors.
• Assist with the implementation of central recognition programs and experiences, ensuring these activities meaningfully engage assigned units, and other collaborative projects.
• Audit and maintain constituent records in our CRM pertaining to recognition status, recognition preferences, recognition changes, working with the Information & Enterprise Risk team to address any issues with data and reporting.
• Ensure recognition acknowledgements are updated annually and are sent out in a timely manner.
• Assist with maintaining and updating individual stewardship plans in our CRM.
• Working with internal partners, support the auditing and maintenance of data related to scholarship and impact reporting.
• Manage communications through the general Stewardship and Donor Experience email and phone number.
• Maintain and update as needed the internal Stewardship and Donor Experience intranet page for internal partners.
• Manage team inventory of premium items to be utilized as cultivation, stewardship, and engagement with donors and prospects.
• Assist Stewardship and Donor Experience team strategies that communicate impact to donors.
• Assist with events that support UC and UC Health donor stewardship and fundraising initiatives.
• Form strong working relationships with internal and external partners related to fulfilling recognition benefits including but not limited to parking, event invitations, and inclusion in touchpoints.
• Work collaboratively with partners to create consistent, best-in-class donor recognition.
• Assist with team budgets including check requests, purchase orders, and contract approval.
• Fulfill team requirements on reporting and supporting organizational and performance-based goals.
• Other duties, as assigned.

Requirements

• Bachelor’s degree preferred and at least 1 year of professional experience or the equivalent combination of education and related experience.
• Prior experience with event planning, nonprofit, or higher education experience preferred but not required.
• Proven ability to handle, update, and maintain sensitive information in a confidential, timely, and professional manner.
• High level of accuracy and attention to detail; excellent oral, written, and interpersonal communication skills.
• Ability to interact in a courteous, positive, professional, and timely manner with diverse internal and external constituents and foster strong, productive relationships.
• Ability to prioritize effectively to meet multiple competing deadlines.
• Able to work non-traditional, flexible hours, as needed for events, including evenings, weekends and travel when needed. Valid driver’s license and access to a vehicle required for travel.
• A commitment to and passion for the role of development in advancing the mission of the University of Cincinnati.

What We Offer

The anticipated starting hourly rate range for the Coordinator, Stewardship & Donor Experience role is $20.50 to $23.50. When determining final offer amount the UC Foundation considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

At the UC Foundation, we understand the importance of providing both a desirable work environment as well as benefits that provide our employee’s peace of mind and work/life balance. We offer a total rewards package inclusive of performance based bonus, as well as, competitive health and wellness benefits, tuition remission, retirement with employer match, paid parental leave, and paid vacation, sick time and holidays, including calendar year-end closing. To learn more, visit our careers page.

Physical Demands

This Position Is Considered To Have Medium Work. Exerting Up To 50lbs. Of Force Occasionally, And/or Up To 30 Lbs. Of Force Frequently, And/or Up To 10 Lbs. Of Force Constantly To Move Objects. This Position Requires The Operation Of a Motor Vehicle. This Position Also Requires:

• Climbing
• Standing
• Walking
• Pushing
• Pulling
• Reaching
• Lifting
• Finger use
• Talking
• Hearing
• Repetitive motion of the wrist, hands, and/or fingers

Work Environment

While performing the duties of this job, this position is subject to outside environmental conditions and indoor conditions.

Pre-Hire Requirements

The UC Foundation seeks talented, collaborative and mission-focused individuals to join our advancement team in driving philanthropic support for the University of Cincinnati and UC Health. All offers of full-time employment are contingent upon passing a criminal background check and drug test. Positions requiring a degree are also contingent upon education verification.