Coordinator, Special Events

Diamond Baseball Holdings Llc; Papillion Second I Precinct (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

The Omaha Storm Chasers are seeking a Special Events Coordinator to manage the coordination of non-baseball events at Werner Park in Papillion, NE. You will handle CRM records, event bookings, calendars, and on-site event management.

This role emphasizes client relations, budget goals, and collaboration with the front office and DBH in a team-friendly environment that values community engagement and professional growth.

Qualifications

• Bachelor’s Degree in Event Planning, Hospitality or Sports Marketing/Management or related field preferred
• Excellent customer service skills
• Ability to solve problems quickly

Responsibilities

• Maintain records of all customers and prospects by utilizing CRM software, TripleSeat
• Coordinate the selling, booking and contracting of special events through CRM software, TripleSeat
• Assist with maintenance of merged Werner Park game and event(s) calendar
• Act as event manager at Werner Park on the day of the event
• Coordinate reports after each special event, including sending satisfaction surveys to clients and reporting them as needed
• Meet or exceed budgeted yearly department, sales, and event goals
• Build and foster relationships with past, current and potential new clients to secure special events at Werner Park
• Research, develop and manage a list of potential new partners
• Proactively create opportunities for new business with existing customers
• Lead ballpark tours with the intent of closing business
• Provide excellent customer service and care to all customers and prospects
• Networking at in-house and off-site events to generate new leads for special events
• Act as the lead contact with parent company, DBH, on national events
• Act as the lead military/Offutt liaison for club by building and maintaining relationships with the intent to help build team promotional nights and club special events
• Work with the front office team, as needed, to achieve the objectives of sales, marketing, tickets, and community relations departments through sales calls
• Other duties as assigned

Skills

Customer service

Problem solving

Attention to detail

Multitasking

Communication

MS Office

Driver's license

Evening/weekend availability

Education

Bachelor’s degree in Event Planning/ Hospitality or Sports Marketing/Management

Tools

TripleSeat CRM

Job description

Job DetailsJob Location: Papillion, NE 68046About the Omaha Storm Chasers:

The Omaha Storm Chasers, Triple-A affiliate of the Kansas City Royals, deliver top-tier baseball at Werner Park in Papillion, Nebraska. With multiple championships and a strong commitment to player development, the Storm Chasers provide an exciting and fan-friendly experience. The team continues to be a central part of the Omaha-area sports community. As part of Diamond Baseball Holdings (DBH), the Storm Chasers are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About Diamond Baseball Holdings:

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Summary:

The Special Events Coordinator primarily assists and manages the coordination of non-baseball special events.

Responsibilities:

• Maintain records of all customers and prospects by utilizing CRM software, TripleSeat
• Coordinate the selling, booking and contracting of special events through CRM software, TripleSeat
• Assist with maintenance of merged Werner Park game and event(s) calendar
• Act as event manager at Werner Park on the day of the event
• Coordinate reports after each special event, including sending satisfaction surveys to clients and reporting them as needed
• Meet or exceed budgeted yearly department, sales, and event goals
• Build and foster relationships with past, current and potential new clients to secure special events at Werner Park
• Research, develop and manage a list of potential new partners
• Proactively create opportunities for new business with existing customers
• Lead ballpark tours with the intent of closing business
• Provide excellent customer service and care to all customers and prospects
• Networking at in-house and off-site events to generate new leads for special events
• Act as the lead contact with parent company, DBH, on national events
• Act as the lead military/Offutt liaison for club by building and maintaining relationships with the intent to help build team promotional nights and club special events
• Work with the front office team, as needed, to achieve the objectives of sales, marketing, tickets, and community relations departments through sales calls
• Other duties as assigned

QualificationsKnowledge and Skill Requirements:

• Bachelor’s Degree in Event Planning, Hospitality or Sports Marketing/Management or related field preferred
• Excellent customer service skills
• Ability to solve problems quickly
• Attention to detail
• Ability to prioritize and manage multiple projects
• Excellent written and verbal communication skills
• Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, Internet and database programs
• Valid driver’s license and ability to drive for organizational business
• Ability and willingness to work varied and long hours including nights, weekends and holidays

Working Conditions:

This job operates in an office environment located at a ballpark. This individual routinely uses standard office equipment such as computers, phones and copiers. During games and events, this individual may be exposed to extreme weather conditions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.