Coordinator/ Salon Receptionist

San Francisco Institute of Esthetics and Cosmetology; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

A premier hair salon in the Mission District is seeking full and part time applicants for customer service roles. Responsibilities include greeting customers, managing appointments, and providing product recommendations. The ideal candidate is well-organized, confident, and has a friendly demeanor, with the ability to multi-task in a busy environment.

Qualifications

• Ability to multi-task effectively in a busy environment.
• Well-presented and professional demeanor.
• Confident and friendly personality, able to engage with customers.
• Self confident with a bright, bubbly personality and a can-do attitude.
• Able to translate client requirements into service requests and handle complaints.
• Experience in front-of-house operations and basic POS/sales helpful.

Responsibilities

• Greet customers and ensure they feel comfortable.
• Answer phones and handle enquiries.
• Schedule and manage appointments for stylists.
• Maintain cleanliness of the salon.
• Monitor stock levels and maintain attractive product displays.
• Schedule appointments for hair stylists to maximize utilization.
• Send reminder texts, emails, and calls for upcoming appointments.
• Keep salon clean and tidy, including reception desk area.

Skills

Organizational skills

People skills

Professionalism

Multi-tasking

Problem-solving

Self confidence

Communication skills

Sales assistance

Job description

The Pretty Pretty Collective is an upscale hair salon located in the heart of the Mission District. We are seeking full and part time applicants with the ability to work weekends.

Please email resumes to [e-mail] or feel free to drop resume off in person : )

• Greeting customers as they arrive at the salon and making sure they feel they feel comfortable if waiting for an appointment, deal with their enquries and book salon appointments.
• Getting refreshments for customers as they wait for their hairdressing appointment
• Answering the phones and dealing with subsequent enquiries and bookings
• Retail haircare products and services – understanding the different services available and the various hair care products for sale within the salon so that they can give useful advice to customers and ultimately sell them products.
• Monitoring and renewing stock levels -you may be expected to ensure that front of salon hair product displays are properly stocked and look appealing.
• Scheduling appointments for the hair stylists – A certain amount of skill is needed to do this properly and ensure that the stylist’s time is utilised well and stylists’ columns run smoothly.
• Sending out reminder texts, emails and calls to customers regards up and coming booked appointments
• Assist in keeping salon clean and tidy – for example by brushing up hair from the floor, keeping the reception counter clear etc

Skills and Personal Qualities

• A well organized person with the ability to multi-task
• Well presented
• People person with ability to work well as part of a team
• Professional manner
• Self confident
• Bright bubbly personality
• Translating client’s requirements and meeting their needs
• Ability to deal with customer complaints and grievances