Coordinator Sales

InterContinental Hotels Group; Nashville (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Health benefits

401(k)

Training programs

Paid time off

Job summary

InterContinental Hotels Group in Nashville is seeking a front desk associate to respond to guest calls, coordinate meetings and ensure accurate details are captured in our systems. You will perform administrative tasks, prepare proposals and contracts, and collaborate with other departments to meet guest needs.

A strong command of English and computer skills are essential, with ability to type and handle multiple requests.

Qualifications

• High School diploma or equivalent plus 1 year experience in a sales/catering office or related field.
• Some college preferred.
• Must speak fluent English.

Responsibilities

• Respond to client calls and requests and obtain final details, dates, times, and hotel room and meeting room requirements.
• Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, collecting data, updating databases, and completing departmental monthly reports.
• Resolve requests and/or complaints to guest satisfaction; inform supervisors of major problems.
• Promote teamwork and quality service through daily communication with other departments; coordinate VIP amenities and special requests.
• Perform other duties as assigned.

Skills

Fluent English

Customer service

Multitasking

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Data entry

Job description

About the hotel

Iconic Holiday Inn Vanderbilt is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable.

In Nashville, TN you’ll find a variety of attractions and the Holiday Inn® Nashville-Vanderbilt puts you in the center of them all. Discover all that West End Nashville has to offer at this convenient, full-service hotel.

Corporate travelers arriving at the Nashville International Airport (BNA) are just 12 miles from our hotel. You’ll enjoy clean and comfortable lodging that will help you stay productive on the road. Free Internet, a 24-hour Business Center and flexible meeting spaces are sure to accommodate business needs for individuals and groups. We provide free shuttle service within three miles of hotel, including the Music City Center, downtown Nashville and Vanderbilt Children’s Hospital.

This modern and cozy facility is just minutes away from major shopping, dining and entertainment districts. Our location puts you near Vanderbilt University and is walking distance of Dudley Field, Centennial Park and the famed Parthenon. Visit the art venues along the famous Music Row, check out a concert at Bridgestone Arena or watch the Tennessee Titans play at the Nissan Field.

DUTIES & RESPONSIBILITIES

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, collecting data, updating databases, and completing departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisors of major problems, complaints, disturbances or dissatisfied clients.
• Promote teamwork and quality service through daily communication with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• May coordinate outside vendors (floral displays, audio/visual, etc.) where appropriate. Regularly follow up to ensure set up requirements meet client needs.
• Perform other duties as assigned
• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC computer skills, carrying or lifting items weighing up to 25 pounds, communicating with customers, employees, and third parties.
• Use a keyboard to generate correspondence, reports, etc. Handling objects, products and computer equipment.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some college preferred. Must speak fluent English.

This job requires ability to perform the following

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $23 to 25. This rate is only applicable for jobs to be performed in Nashville, TN. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.