Coordinator Quality Assurance

UtiliQuest, LLC; Lawrenceville (GA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Medical Insurance

401(k) Matching

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Gym Discounts

Job summary

UtiliQuest, LLC is seeking a Coordinator Quality Assurance to support our Operations team in damage prevention and field quality improvements. You will conduct field audits, identify training needs, and coach technicians to ensure compliance with state laws and client obligations.

The role requires strong organizational and communication skills, the ability to balance multiple tasks, and a commitment to safety. Occasional weekend work may be required and wage is $24.00–$26.00 per hour.

Qualifications

• High School Diploma or GED required.
• Experience locating underground utilities preferred.
• Proven ability to coach and mentor technicians.
• Strong verbal and written communication.

Responsibilities

• Collaborate with Operations partners to identify opportunities for damage prevention through field audits.
• Identify at-risk Technicians who need training to prevent damages.
• Perform field audits for accuracy of marks and compliance with state laws and client obligations.
• Correct field risk findings and coach/mentor technicians.
• Provide ongoing feedback to Field Check partners to improve quality and reduce damages.
• Communicate audit and investigation findings with QA and operations managers.
• Balance multiple responsibilities to meet daily productivity and deadlines.
• Provide witness testimony in small claims and litigated cases when necessary.
• Promote safety culture and ensure quality standards are met.
• Foster strong relationships with clients, excavators, regulators, employees, and the public.

Skills

Locating utilities

Coaching technicians

Communication skills

Organizational skills

Safety awareness

Education

High School Diploma or GED

Tools

Locate equipment

Job description

Discover a more connected career

This is an exciting opportunity to join the Operations Team at UtiliQuest, LLC as a Coordinator Quality Assurance. UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

Meet the team

Our Coordinator Quality Assurance plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. As a result, we hold ourselves to high standards and expectations. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one. The Coordinator Quality Assurance reports directly to the Supervisor of Quality Assurance. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks, while focusing on quality and integrity in the Damage Investigation process. The Coordinator Quality Assurance objectively investigates utility damages and communicates findings to management. The Coordinator Quality Assurance improves quality in assigned areas by identifying and addressing field quality deficiencies resulting in fewer damages

Connecting You To Great Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You’ll Do

• Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
• Identify at-risk Field Technicians who need additional training to prevent potential for damages.
• Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
• Correct the field risk findings and coach/mentor technicians.
• Provide frequent and ongoing feedback to Field Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.
• Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format.
• Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.
• Provide witness testimony in small claims and litigated cases when necessary.
• Promote and maintain a strong safety culture and ensure quality standards are being met.
• Promote a good working relationship with clients, excavators, regulators, employees, and the public.
• Operate company vehicles in a safe manner and maintain a professional appearance.
• Will support hands-on utility locate training and education in Damage Prevention
• Remain current on existing and emerging learning methodologies and technologies
• Ticket production and weekend work may be required, as needed
• Completes other duties, as needed

What You’ll Need

• High School Diploma or GED equivalency
• One (1) or more years of experience locating underground utilities and/or combination of related experience required
• Two (2) or more years of experience locating underground utilities and/or combination of related experience preferred
• Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.
• Ability to troubleshoot difficult locates and proficiently interpret all utility plats.
• Demonstrated ability to appropriately coach and mentor technicians.
• Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
• Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization
• Proficiency in computer based technology and ability to learn new systems & software related to the role.
• Ability to be flexible and adaptive in a fast-paced and dynamic work environment
• Respond to emergency calls, as needed.
• Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.)
• Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids.

Physical Abilities & Exposures

• Completes and maintains all training
• Drive safely and follow company safe driving policies
• Maintain punctuality and attendance at all shifts and training sessions
• Perform work in all weather conditions, during normal and after hours
• Regular use of hands and fingers to operate specialized equipment and tools
• Reaching overhead above the shoulders and horizontally; bending at the waist; standing and or walking for extended periods of time
• The employee must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.
• Hearing and speaking to exchange information
• The employee shall follow all safety rules at all times
• Will need to have the ability to work a flexible schedule (some evenings and weekends) as needed

The wage range for Coordinator Quality Assurance is $24.00 - $26.00.

Why grow your career with us

Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.