Coordinator, Quality Assurance

New Era Cap, LLC; Buffalo (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

On-site role in Buffalo

Paid parking

Employee discounts

Professional development opportunities

Generous PTO

World-class benefits

Job summary

New Era Cap, LLC invites a Coordinator, Quality Assurance to join our on-site team in Buffalo, NY. You will organize QA activities, maintain archival testing records, and ensure compliance across headwear, apparel, and accessories global programs.

The role requires a Bachelor’s degree in apparel or related field and 1–3 years’ experience in quality or testing roles. On-site presence five days a week with competitive salary and strong benefits.

Qualifications

• Knowledge of quality processes in apparel/textiles
• Apparel quality management expertise
• Understanding of product safety standards and compliance

Responsibilities

• Coordinate global testing programs and ensure SOP adherence and timely communications
• Maintain quality archives and KPIs across testing programs
• Ensure materials meet NY and global safety standards for products
• Develop knowledge of domestic and international compliance requirements and RS Ls
• Monitor updates to government safety requirements affecting products
• Review inspector reports for data accuracy and quality compliance
• Analyze defect data to evaluate vendor performance
• Approve CPCs and regulatory vendor documentation
• Lead investigations of returns and manage vendor chargebacks for quality misses
• Support internal defect auditing and drive quality improvements
• Oversee quarterly testing programs with vendors for fabrics, trims, components
• Provide training on New Era policies related to product integrity
• Facilitate collaboration with internal teams and external labs for testing requests

Skills

Apparel quality processes

Apparel quality management

Product testing & safety standards

Analytical thinking

Reporting & communication

Multitasking under pressure

Fast-paced environment adaptation

Education

Bachelor’s degree in apparel technical or business

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Coordinator, Quality Assurance

Full Time Ind Contributor Buffalo, NY, US

17 days ago Requisition ID: 2181

Salary Range: $50,000.00 To $60,000.00 Annually

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.

The Quality Assurance Coordinator will organize and play a key role in Quality Assurance activities and the maintenance of archival records around testing programs, audit plans, research, and other activities. The scope of this position will include involvement in products produced by New Era business units Globally, including headwear, apparel, and accessories.

Responsibilities

• Coordinate execution of New Era Cap Global testing, ensures SOPs are followed, product expectations are met, and duplicate testing avoided, ensuring New Era Cap and customer specific testing requirements are executed and communicated to appropriate parties within designated timeframes
• Maintain quality record archives for testing, auditing, quality KPIs, etc.
• Coordinate activities ensuring all product materials meet New Era and governmental product safety standards required by the region in which the product is being sold
• Develop knowledge of domestic and international compliance requirements and Restricted Substance Lists (RSL), and to take appropriate actions to mitigate issues as they arise
• Stay apprised of updates to new governmental product safety requirements that impact New Era products through organizational involvement and research
• Review third-party final inspection reports to ensure complete data accuracy and compliance with quality standards.
• Aggregate and analyze defect data from inspection reports to evaluate and track overall vendor performance and status.
• Validate and approve Children’s Product Certificates (CPC) and regulatory vendor documentation.
• Lead investigations for North American B2B return requests, managing vendor chargebacks when quality standards are missed.
• Support internal defect auditing processes and generate clear reports to drive quality improvement initiatives.
• Oversee quarterly testing programs with designated vendors for fabrics, trims, and components.
• Monitor emerging compliance requirements and trends, including regulatory and legislative developments, and develops strategies to respond to compliance risks.
• Provide training to internal teams and external suppliers on existing New Era policies and facilitate implementation of new policies related to product integrity in the Global Marketplace
• Act as reference to internal partners such as business units, product development, production and sourcing as well as external suppliers and labs for all product performance and product testing related issues and requests for claim substantiation or performance attributes
• Facilitate timely resolution with regard to quality issues by working closely with Business Units, Global Sourcing, and Suppliers
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Demonstrated knowledge of quality processes – preferably in apparel/textiles
• Working knowledge of Quality Management – apparel specific
• Solid knowledge of product testing and governmental product safety standards
• Ability to identify and implement Quality system enhancements
• Ability to employ analytical and critical thinking
• Knowledge of operational methods and procedures development
• Display strong reporting and communication skills
• Ability to work in a fast-paced environment
• Enthusiastic, proactive, and positive attitude, with a sense of urgency
• Possession of a communication style that is flexible when communicating with different levels within the organization
• Demonstrate the ability to multitask and deal with stress in an effective way
• Interest in growth regarding knowledge in quality systems, best practices, etc. through seminars, and continuing education

Education and Experience

• Bachelor’s degree in apparel related technical or business preferred; additional experience in lieu of degree will be considered
• One (1) - Three (3) years professional experience
• Experience or Education in Apparel preferred
• Experience in quality lab testing preferred
• Experience in product compliance in a Global setting preferred

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 5% to 10%; domestic and/or global

The salary range for this posted position is $50,000 - $60,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!