Coordinator, Programs (4791)

YMCA of Metropolitan Los Angeles; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

YMCA of Metropolitan Los Angeles seeks a Program Coordinator for Cal Y Youth & Government in Los Angeles, CA. The role focuses on administrative support, registration processing, and coordinating volunteers and travel, while maintaining branding guidelines and strong customer service.

Responsibilities include managing documents, communications, social media, and program surveys, with an emphasis on compliance with safety and policy standards.

Qualifications

• Must be 21 years old or older.
• First Aid/CPR/AED certification required within 30 days of hire (Red Cross, American Heart Association, or ASHI).
• Valid Driver’s License.

Responsibilities

• Create welcoming environment for staff, volunteers, and participants.
• Communicate updates and deadlines professionally with team and participants.
• Process participant registrations using systems such as ActiveNet, Camp Docs, and AirTable.
• Troubleshoot registration issues as needed.
• Maintain delegation documents and forms per Y-USA branding guidelines.
• Coordinate volunteer onboarding and travel arrangements.
• Order office and program supplies and manage inventory.
• Assist or lead program setup and teardown as needed.
• Create program surveys and draft flyers per branding guidelines.
• Manage Youth & Government contacts database and social media content.
• Support staff meetings and trainings; uphold YMCA policies.

Skills

Communication

Attention to detail

Microsoft Office

Google Suite

Social media content

Confidentiality

Tools

ActiveNet

Camp Docs

AirTable

Job description

Job Details: Job Location: California YMCA Youth and Government - Los Angeles, CA 90020, Position Type: Seasonal, Salary Range: $20.00 - $20.00 Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Teen Programs - Youth Development,

POSITION SUMMARY

The Youth & Government Program Coordinator for Cal Y is responsible for supporting the Y&G program and creating a welcoming and supportive environment for team members, volunteers, and program participants. This role is responsible for much of the administrative work and coordination for the Y&G program.

ESSENTIAL FUNCTIONS

• Create a welcoming environment for all staff, volunteers, and program participants even in difficult situations
• Responsible for communicating updates, deadlines, and other important information in a professional and welcoming manner with team members, volunteers, program leaders, and program participants
• Accurately process participant registrations in a timely manner using various systems and platforms including ActiveNet, Camp Docs, AirTable, etc.
• Troubleshoot any challenges or issues with registrations
• Create, update, and maintain all Delegation documents & forms in accordance with Y-USA branding guidelines
• Collect and review submitted documents from Delegations, and contact leaders regarding upcoming or missing documents
• Manage and coordinate the volunteer onboarding cycle, ensuring compliance with state laws and YMCA policy
• Facilitate and track all volunteer and staff travel, including ensuring bookings on approved flights, and reviewing and submitting volunteer reimbursement requests to ensure accurate and timely completion.
• Responsible for the ordering of all office and program supplies, including maintaining inventory and communicating with supervisors and the purchasing team for approvals, delivery, etc.
• Responsible assisting or leading the program set-up and tear-down, as needed
• Responsible for creating program surveys in collaboration with staff & key volunteers, Draft copy for program flyers, in accordance with Y-USA branding guidelines.
• Maintain the Youth & Government contacts database
• Create and manage social media content on Instagram, Facebook, LinkedIn, etc. in accordance with Y-USA branding guidelines and YMCA policies
• Manage the Y&G office and administrative volunteers at program event sites.
• During conferences/programs/events, assist participants with questions, respond promptly and courteously to all complaints, compliments and inquiries while following and enforcing the YMCA policies and procedures
• Participate Annual Campaign, Future Leaders Campaign (FLC), and other fundraising events by identifying and recruiting campaigners
• Attend staff meetings and trainings as required
• Uphold YMCA policies for safety, supervision, mandated reporting and risk management
• Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff
• Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational

QUALIFICATIONS

MINIMUM QUALIFICATIONS AGE: 21 years old or older

CERTIFICATION: YMCA Team Leader Certification preferred. Red Cross, American Heart Association, or ASHI First Aid/CPR/AED Certification, required within 30 days of hire. Valid Driver’s License, required.

SPECIALIZED SKILLS: Excellent analytical skills and attention to detail; Experience in team-based, cross functional work environments with effective and respectful communication skills; Ability to maintain confidentiality; Excellent oral and written communication skills; Proficiency in Microsoft Office Suite and Google Suite; knowledge and experience creating social media content.

RELATED EXPERIENCE: Previous experience with branded social media, preferred. Previous experience coordinating travel, preferred.

WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations Ability to lift 50 pounds Ability to become a YMCA driver including a valid drivers license, clean driving record, successful completion of a written driving test, successful completion of a behind-the-wheel driving test, satisfactory completion of pre-employment/random/post-accident drug testing

LEADERSHIP COMPETENCIES

The Y’s Leadership Competency Model is comprised of 18 leadership competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of cause-drivennleadership:

• Mission Advancement: Advancing the Y’s promise to strengthen community Competencies include: Values, Community, Volunteerism, Philanthropy
• Collaboration: Working with, understanding and developing others Competencies Include: Inclusion, Relationships, Influence, Communication, Developing Others
• Operational Effectiveness: Ensuring relevance, effectiveness, and sustainability Competencies include: Decision Making, Innovation, Project Management, Finance, Quality Results
• Personal Growth: Developing continually to adapt to new challenges Competencies include: Self Development, Change Capacity, Emotional Maturity, Functional Expertise

While all competencies are significant the following are critical to success in this position:

• Volunteerism
• Communication
• Quality Results
• Emotional Maturity

ACKNOWLEDGEMENT

The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Req# 4791