Coordinator, Performance Monitoring

Cardinal Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in patient support services is looking for a Performance Monitoring specialist to ensure quality in customer interactions. The role involves conducting quality reviews, monitoring calls, and maintaining compliance with regulatory guidelines. Candidates should have a high school diploma or equivalent, with preferred experience in call centers and knowledge of medical terminology. This full-time position offers a competitive hourly wage and comprehensive benefits.

Benefits

Medical, dental, and vision benefits

Paid time off

401(k) plan

Flexible spending accounts

Disability coverage

Parental leave

Health programs

Qualifications

• 2 years’ call center or transcription experience preferred.
• 2 years’ quality review experience preferred.
• CMT qualification is a plus.

Responsibilities

• Conduct quality reviews of adverse events submitted by staff.
• Audit cases to ensure correct process steps in the patient journey.
• Monitor calls and provide written feedback.

Skills

Listening skills

Multi-tasking

Time management

Prioritization

Knowledge of medical terminology

Bilingual Spanish

Education

HS Diploma, GED, or technical certification

Tools

Microsoft Office

Job description

Cardinal Health Sonexus? Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, and remain on the therapy they need for a better quality of life. Our expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions, driving brand and patient success. We continuously integrate advanced technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is located outside Dallas, Texas, empowering manufacturers to expand their product reach.

Together, we can get life-changing therapies to patients who need them—faster.

What Performance Monitoring contributes to Cardinal Health:

Performance Monitoring establishes and maintains customer relationships through contract administration, customer orders, and problem resolution. It monitors, analyzes, and reviews contact quality with customers.

Responsibilities:

• Conduct quality reviews of adverse events submitted by staff before submission to the safety unit.
• Audit cases to ensure correct process steps in the patient journey.
• Monitor calls and provide written feedback.
• Maintain knowledge of the client’s program and services.
• Interpret and transcribe calls from patients and healthcare providers.
• Identify adverse events during call monitoring.
• Ensure documentation complies with regulatory guidelines.
• Identify trends and training needs from call monitoring and escalate as needed.
• Work effectively with dynamic, integrated teams.
• Maintain appropriate work pace based on workload.

Qualifications:

• HS Diploma, GED, or technical certification; experience preferred.
• 2 years’ call center or transcription experience preferred. CMT qualification is a plus.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology is beneficial.
• Exceptional listening skills required.
• Proficient in Microsoft Office.
• Strong multi-tasking, time management, and prioritization skills.
• Bilingual Spanish is an asset.

Expectations:

• Apply job skills and policies to routine tasks.
• Work on routine assignments with basic problem resolution.
• Follow policies and past practices for guidance.
• Receive general direction for standard work; detailed instructions for new tasks.
• Consult with supervisors on complex issues.

Training and Work Schedule:

Training is from 8:00 am to 5:00 pm CST; attendance is mandatory. The position is full-time, with shifts during Monday-Friday, 7:00 am to 8:00 pm CST. Remote work requires a dedicated, quiet environment with high-speed internet, which must meet specific technical requirements.

Compensation and Benefits:

Hourly range: $15.00 - $22.57. No bonus eligibility. Benefits include medical, dental, vision, paid time off, HSA, 401(k), flexible spending accounts, disability coverage, work-life resources, parental leave, and health programs.

Application Details:

Application window closes on 06/20/2025. Pay is determined by various factors including location, experience, and skills. We encourage candidates who are back-to-work, disabled, without a degree, or Veterans to apply.

Cardinal Health values diversity and is an Equal Opportunity Employer.