Coordinator, People Services

Bryan Cave Leighton Paisner LLP; Atlanta (GA); On-site; USD 28,000 - 44,000; Full time

Job summary

BCLP is seeking a Temporary Coordinator, People Services to join our team. You will be the welcoming, knowledgeable point of contact for incoming People inquiries and provide essential administrative support that drives a seamless employee experience from day one.

You will ensure excellence across onboarding, offboarding, leaves, flexible working, and salary/bonus review processes. Join a global HR service delivery team and collaborate with People, Recruitment, Technology, Payroll, and Benefits

Qualifications

• Exceptional customer service and communication skills (written and verbal).
• Strong organizational and time management skills with ability to manage competing demands.
• Excellent attention to detail.
• Strong problem-solving skills and flexible, open-minded approach.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Commitment to confidentiality and discretion.
• Teamwork and collaboration across departments.

Responsibilities

• Serve as primary contact for employee and manager inquiries via ticketing and other channels.
• Triage and assess urgency of requests; provide guidance on policies and procedures.
• Manage intake process; track tickets and ensure timely resolutions or escalations.
• Deliver exceptional customer service across the full employee lifecycle.
• Facilitate onboarding and offboarding, including profile setup and task tracking.
• Maintain accurate employee records in the HCM system; ensure GDPR compliance.
• Contribute to People team projects and process improvements.
• Manage administrative tasks, invoices, and action points.
• Communicate essential information to employees and managers via intranet and channels.
• Collaborate with HR, Recruitment, Payroll, Benefits, and Tech teams to execute processes.
• Identify opportunities to improve People services and processes.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Problem solving

Discretion/confidentiality

Education

High school diploma or GED

Professional HR certification (e.g., SHRM-CP, PHR) is a plus

Tools

Microsoft Office Suite

Job description

Legal Notice

We appreciate your interest in Bryan Cave Leighton Paisner LLP (“BCLP” or “the Firm”). The next step for exploring a career at BCLP is to submit your application. Your application will be based on the information that you provide to us on the application form and any resume or other information you provide to the Firm (“Application”). In submitting this Application, you agree to the following terms and conditions and that you have the required legal capacity to enter into and be bound by these terms and conditions. To the extent consent is legally required in the United States, Australia, Israel and Saudi Arabia, you also consent to the Firm processing your Application (including conducting pre-hiring and other checks), as set out below:

1. True, Complete and Correct Application: I certify that all the information furnished on this Application, and during the application process, is true, complete and correct to the best of my knowledge. I understand that any misrepresentation, falsification or omission of facts may result in refusal to hire or may result in my dismissal at any time regardless of when the false answer or omissions are discovered, if employed by, or am a partner in, the Firm.

2. Internal Review of Application: I understand that BCLP may share the information contained in this Application with Firm employees and select third parties for employment and administrative purposes and hereby consent to such transfer subject to my privacy rights (see Data Privacy Notice below).

3. Verification of References, Employment and Education: To the extent allowed by applicable laws, I authorize BCLP to conduct its own investigation, or use external providers to undertake investigation, of my references, employment history, education and social media, and further, authorize the references and prior employers I have listed to disclose to BCLP information related to my employment history and qualifications for the position for which I am applying, without giving me prior notice of such disclosure.

4. Background Checks: To the extent allowed by applicable laws I consent to BCLP conducting thorough background checks as part of its hiring process.

5. Equal Employment Opportunity: I understand BCLP is an equal employment opportunity employer and that BCLP strictly prohibits discrimination based on race, color, religion, national origin, age, military status, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. I understand that BCLP also strictly prohibits harassment of applicants or employees based on any protected class or status.

6. Reasonable Accommodations/Adjustments: I understand that BCLP complies with all applicable laws respecting applications for employment, including consideration of unemployment status in making hiring decisions where appropriate. I understand that applicants with disabilities may be entitled to reasonable accommodation/adjustment under applicable laws. I will inform the Firm’s representative if I need an accommodation/adjustment to assist in completing this Application or to otherwise participate in the application process.

For U.S. Applicants Only:

7. At Will Employment: I recognize that this Application is not an offer of employment. I agree that if I am hired by the Firm, I will be an at-will employee, meaning that either the Firm or I may end the employment relationship at any time with or without cause or notice. I understand that only the Firm’s Chief Executive Officer and no other Firm manager, supervisor, or representative has authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the at-will employment relationship, and with respect to the Chief Executive Officer, any such agreements must be in writing and are subject to approval by the Firm's Board of Directors. I further understand and agree that, except for employment-at-will status, if hired, my wages, hours, working conditions, job assignment(s), and compensation rate(s) will be subject to change by the Firm.

8. Non-Solicitation and Non-Disclosure Agreements: I understand that if I am offered employment, I may be required to sign non-solicitation and non-disclosure agreements, as a condition of employment.

9. Salary History: I understand the Firm may inquire about my wage expectations but will not inquire about my wage history unless permitted by applicable law. I understand there are salary history bans in at least the following jurisdictions: California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Missouri (Kansas City only), New Jersey, New York (statewide and Albany County, New York City, and Suffolk County), Ohio (Cincinnati and Toledo only), Oregon, Pennsylvania (Philadelphia only), Vermont, and Washington.

Data Privacy: BCLP complies with applicable data privacy laws. For details of your privacy rights (including the right to object, where applicable, to our processing of your Personal Information), please see our Privacy Notice . In particular:

• The BCLP Firm to which you are applying is responsible (i.e., it is the ‘Data Controller’) for the personal information it collects from you (see our Legal Notices for further details).
• Your personal information will be used for your recruitment and potential advancement in the organization, and also to comply with our legal and regulatory obligations. It will also be used for those other relevant purposes in our Privacy Notice, such as equal opportunities monitoring and reporting where legally permitted; and for the improvement of our recruitment and other business processes.
• We undertake pre-hiring checks of Partners and staff (including social media, regulatory and criminal records checks where legally permitted). We use external providers, and also undertake certain verifications ourselves. If you do not provide your personal information (or your consent to the checks where applicable), we will not be able to recruit you.
• We will share certain personal information with our international offices and select third parties, subject to appropriate safeguards.

If you have any questions or wish to exercise your privacy rights, please send a written and dated request to [e-mail].

Position(s) I am Applying for

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.
Our people are at the center of everything we do, which is why we are seeking a temporary Coordinator, People Services to join our team. In this role, you'll be a welcoming and knowledgeable point of contact for all incoming People inquiries. You'll play a crucial part in ensuring a seamless and exceptional employee experience from day one, providing essential administrative and operational support that contributes to a positive and efficient workplace. You will ensure excellence and best practice on all day-to-day administrative processes, including onboarding, offboarding, leaves of absence, flexible working, secondments, sabbaticals, cyclical processes such as promotions, annual career conversations and salary and bonus reviews.
Join Us as a temporary Coordinator, People Services – Support Global HR Service Delivery
At BCLP, we believe in thinking differently and driving change within our sector and beyond. You will play a pivotal role in supporting our firm across multiple regions, collaborating with a high-performing team, and driving operational excellence. As a temporary Coordinator, People Services, you'll be at the heart of our People team, responsible for a variety of critical tasks. This role provides an opportunity to collaborate with diverse professionals, and the opportunity to make a real impact on employee experience worldwide.

In this role, you will:

• Serve as a primary point of contact for employee and manager inquiries via our ticketing system and other channels through which the People team is contacted
• Triage and assess the urgency of incoming requests, providing prompt and clear guidance on People policies, programs, and procedures
• Effectively manage the intake process, tracking tickets and following up to ensure timely resolution or escalation to the appropriate People team member
• Provide exceptional customer service by addressing questions and issues covering the full employee lifecycle with a client-focused mindset, tact, and discretion
• Facilitate a smooth and engaging onboarding and offboarding experience for new hires and leavers, including employee profile setup, onboarding support, offboarding support, exit interviews and tracking completion of HR tasks
• Maintain accurate and up-to-date employee records in our Human Capital Management system, ensuring data integrity and strict adherence to global data protection regulations like GDPR
• Contribute to various People team projects and initiatives, including process improvement and process mapping
• Manage administrative tasks such as submitting employee data changes to the appropriate teams, scheduling meetings, processing invoices and documenting action points
• Effectively communicate essential information to employees and managers through various internal channels, including our intranet
• Collaborate with the People Services, Recruitment, People Business Partners, Technology, Payroll, and Benefits teams to execute processes and tasks
• Proactively identify opportunities to improve People services and processes, contributing to a more efficient and effective team

What’s in it for you?

• Career Development: Build expertise in employee relations by taking minutes of meetings and typing up attendance notes, and HR compliance by working with employment laws, regulatory requirements, audits, and risk mitigation across multiple jurisdictions.
• Influence and Impact: Play a meaningful role in strengthening compliance frameworks, identifying risk, and supporting sound employment practices that protect both the firm and its people.
• Collaborative Culture: Partner closely with HR, Finance, Technology, and the Office of General Counsel in a collaborative, inclusive environment that values professionalism, integrity, and thoughtful problem‑solving.
• Continuous Learning: Stay current on evolving employment legislation and HR compliance standards, with access to resources and guidance that support ongoing professional growth and subject matter expertise.
• If you’re ready to lead with purpose, innovate with confidence, and make a lasting impact, this is your chance to join a firm that values curiosity, collaboration, and excellence.

Skills and experience required

• Exceptional customer service and communication skills (written and verbal), with the ability to build strong relationships with a diverse group of people
• Strong organizational and time management skills, with a proven ability to manage competing demands and prioritize accordingly
• Excellent attention to detail
• Strong problem-solving skills and a flexible, open-minded approach
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Commitment to upholding strict confidentiality and discretion standards
• Teamwork and collaboration skills (i.e., ability to collaborate effectively within a team and across departments)

Qualifications:

• High school diploma or GED required; a degree is preferred
• Professional HR certification (e.g., SHRM-CP, PHR, CIPD) is a plus

BCLP is an equal employment opportunity employer. The Firm strictly prohibits discrimination against any applicant or employee based on race, color, religion, national origin, age, military status, gender (including pregnancy, childbirth, lactation or medical conditions related thereto), sexual orientation, gender identity, gender expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The Firm also strictly prohibits harassment of applicants or employees based on any protected class or status. The Firm complies with all applicable federal, state and local laws respecting applications for employment, including consideration of unemployment status in making hiring decisions.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state law. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on BCLP. Please inform the Firm's personnel representative if you need an accommodation to assist in completing this application or to otherwise participate in the application process.

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