Coordinator, People Services

BCLP; St. Louis (MO); On-site; USD 30,000 - 39,000; Full time

Job summary

BCLP is seeking a Coordinator, People Services on a 6-month contract to serve as a key contact for employee inquiries and provide critical HR operations support. You will help ensure a smooth employee lifecycle, from onboarding to offboarding, while maintaining accurate records and compliance across multiple regions.

In this role, you will collaborate with HR, Finance, Technology, and counsel teams to drive process improvements and deliver excellent employee experiences worldwide.

Qualifications

• Exceptional customer service and communication skills.
• Strong organizational and time management abilities.
• Excellent attention to detail and accuracy.
• Discretion and confidentiality in handling information.
• Proficiency with Microsoft Office and common HR tools.

Responsibilities

• Serve as a frontline contact for employee and manager inquiries via ticketing systems.
• Triage requests and guide employees on policies and procedures.
• Manage intake, track tickets, and escalate as needed.
• Support onboarding and offboarding activities for new hires and leavers.
• Maintain accurate employee records in the HR system with data privacy compliance.

Skills

Customer service

Organization

Attention to detail

Problem solving

MS Office

Confidentiality

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.

Our people are at the center of everything we do, which is why we are seeking a Coordinator, People Services (6-month contract) to join our team. In this role, you'll be a welcoming and knowledgeable point of contact for all incoming People inquiries. You'll play a crucial part in ensuring a seamless and exceptional employee experience from day one, providing essential administrative and operational support that contributes to a positive and efficient workplace. You will ensure excellence and best practice on all day-to-day administrative processes, including onboarding, offboarding, leaves of absence, flexible working, secondments, sabbaticals, cyclical processes such as promotions, annual career conversations and salary and bonus reviews.

Spend the next six months with us as a Coordinator, People Services (6-month contract) – Support Global HR Service Delivery

At BCLP, we believe in thinking differently and driving change within our sector and beyond. You will play a pivotal role in supporting our firm across multiple regions, collaborating with a high-performing team, and driving operational excellence. As a Coordinator, People Services (6-month contract), you'll be at the heart of our People team, responsible for a variety of critical tasks. This role provides an opportunity to collaborate with diverse professionals, and the opportunity to make a real impact on employee experience worldwide.

In this role, you will:

• Serve as a primary point of contact for employee and manager inquiries via our ticketing system and other channels through which the People team is contacted
• Triage and assess the urgency of incoming requests, providing prompt and clear guidance on People policies, programs, and procedures
• Effectively manage the intake process, tracking tickets and following up to ensure timely resolution or escalation to the appropriate People team member
• Provide exceptional customer service by addressing questions and issues covering the full employee lifecycle with a client-focused mindset, tact, and discretion
• Facilitate a smooth and engaging onboarding and offboarding experience for new hires and leavers, including employee profile setup, onboarding support, offboarding support, exit interviews and tracking completion of HR tasks
• Maintain accurate and up-to-date employee records in our Human Capital Management system, ensuring data integrity and strict adherence to global data protection regulations like GDPR
• Contribute to various People team projects and initiatives, including process improvement and process mapping
• Manage administrative tasks such as submitting employee data changes to the appropriate teams, scheduling meetings, processing invoices and documenting action points
• Effectively communicate essential information to employees and managers through various internal channels, including our intranet
• Collaborate with the People Services, Recruitment, People Business Partners, Technology, Payroll, and Benefits teams to execute processes and tasks
• Proactively identify opportunities to improve People services and processes, contributing to a more efficient and effective team

What’s in it for you?

• Career Development: Build expertise in employee relations by taking minutes of meetings and typing up attendance notes, and HR compliance by working with employment laws, regulatory requirements, audits, and risk mitigation across multiple jurisdictions.
• Influence and Impact: Play a meaningful role in strengthening compliance frameworks, identifying risk, and supporting sound employment practices that protect both the firm and its people.
• Collaborative Culture: Partner closely with HR, Finance, Technology, and the Office of General Counsel in a collaborative, inclusive environment that values professionalism, integrity, and thoughtful problem‑solving.
• Continuous Learning: Stay current on evolving employment legislation and HR compliance standards, with access to resources and guidance that support ongoing professional growth and subject matter expertise.
• If you’re ready to lead with purpose, innovate with confidence, and make a lasting impact, this is your chance to join a firm that values curiosity, collaboration, and excellence.

Skills and experience required

• Exceptional customer service and communication skills (written and verbal), with the ability to build strong relationships with a diverse group of people
• Strong organizational and time management skills, with a proven ability to manage competing demands and prioritize accordingly
• Excellent attention to detail
• Strong problem-solving skills and a flexible, open-minded approach
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Commitment to upholding strict confidentiality and discretion standards
• Teamwork and collaboration skills (i.e., ability to collaborate effectively within a team and across departments)

Qualifications:

• High school diploma or GED required; a degree is preferred
• Professional HR certification (e.g., SHRM-CP, PHR, CIPD) is a plus

BCLP is an equal employment opportunity employer. The Firm strictly prohibits discrimination against any applicant or employee based on race, color, religion, national origin, age, military status, gender (including pregnancy, childbirth, lactation or medical conditions related thereto), sexual orientation, gender identity, gender expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The Firm also strictly prohibits harassment of applicants or employees based on any protected class or status. The Firm complies with all applicable federal, state and local laws respecting applications for employment, including consideration of unemployment status in making hiring decisions.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state law. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on BCLP. Please inform the Firm's personnel representative if you need an accommodation to assist in completing this application or to otherwise participate in the application process.

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