Coordinator Patient Care Services - School of Dentistry

UTHealth Houston; Houston (TX); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

UTHealth Houston's School of Dentistry is seeking a Patient Care Services Coordinator to join their clinical team in Houston. You will coordinate patient scheduling, manage appointments, and serve as a liaison between patients and the clinic, supporting a high standard of patient service.

Ideal candidates are highly organized with familiarity with CDT procedures and dental coding, strong customer service, and the ability to prioritize tasks in a fast-paced environment.

Formación

• Knowledge of procedures and medical terminology appropriate for assignment.
• Logical and mathematical aptitude.
• Advanced knowledge of patient privacy regulations such as HIPAA, HITECH and FERPA.

Responsabilidades

• Coordinate patient scheduling and try to optimize clinic flow.
• Serve as a liaison between patients and the clinic to ensure smooth operations.
• Assist with patient information and preparation for appointments and procedures.
• Uphold patient privacy and data security in the EHR/PACS environment.
• Support coverage for patient services telephone line and walk-in patients as needed.
• Collaborate with clinical staff including surgeons, residents, faculty, and students.

Conocimientos

Medical terminology

Analytical math aptitude

HIPAA knowledge

Educación

High school diploma or equivalent

Descripción del empleo

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

UTHealth Houston's School of Dentistry is hiring for a Patient Care Services Coordinator to join their team of professionals. We are seeking a highly organized, service-oriented candidate with familiarity with Current Dental Terminology (CDT), dental procedures, and dental coding. The ideal candidate will have strong customer service and patient relations skills, excellent attention to detail, and the ability to effectively prioritize multiple tasks in a fast-paced clinical environment.

This position works collaboratively with oral surgeons, residents, faculty, dental students, and other members of the clinical team. The ideal candidate will be a strong problem solver who can exercise sound judgment when addressing scheduling conflicts, patient concerns, and clinic workflow issues while adapting to changing demands and maintaining accuracy, efficiency, and a high standard of patient service. Prior dental experience is preferred.

Location: 7500 Cambridge Street, Houston, Texas 77054

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as:

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary

To provide and coordinate all tasks associated with patient services including but not limited to patient scheduling (student assignments) through completion of comprehensive treatment plan. Serves as the link between patients and the clinic.

Position Key Accountabilities

• Assists with the completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
• Assist the student provider with management of patient compliance including executing correspondence to terminate the patient for non-compliance of keeping scheduled appointments. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
• Provides patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
• Applies Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACs) for revenue cycle management and chart audit purposes.
• Supports the process to resolve patient relations issues associated with student providers which may include assisting with patient of record emergency triage and coordination of emergency treatment plus clinical treatment.
• Responsible for the security and confidentiality of patient information at all times.
• Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
• May assist with the organization of clinical orientations throughout the year.
• Responsible for the coverage for the patient services telephone line and walk-in patients on a rotational schedule.
• Other duties as assigned.

Certification/Skills

Knowledge of procedures and medical terminology appropriate for assignment.

Logical and mathematical aptitude.

Advanced knowledge of patient privacy regulations such as HIPAA, The Health Information Technology for Economic and Clinical Health Act (HITECH) and student privacy regulations contained in Family Educational Rights and Privacy Act (FERPA).

Minimum Education

High school diploma or equivalent.

Minimum Experience

Three years of related experience which includes healthcare and administrative support. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive

• 51.215 and Texas Government Code
• 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code
• 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R.
• 791.4.

Residency Requirement

Employees must permanently reside and work in the State of Texas.