Coordinator Patient Accounts

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

United Health Services (UHS) is seeking a Senior Coordinator in the Enterprise Services/Revenue Cycle Operations. The role oversees a team of patient coordinators, ensuring quality patient interactions and efficient service.

You will coach and train staff, implement recognition programs, and help resolve daily operational challenges, with a focus on accuracy and patient satisfaction.

Qualifications

• High school diploma or equivalent required.
• 2 years of prior office/clerical experience preferred.
• Knowledge of CPT and ICD-9/10 Terminology is beneficial.

Responsibilities

• Provide quality and efficient customer service to patients.
• Manage a team of patient coordinators daily, including motivating, recognizing and rewarding.
• Coach, train and solve problems within the team.

Skills

Customer service

Team leadership

Coaching

Training

Problem solving

Microsoft Word/Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Position OverviewThe Senior Coordinator is responsible for providing quality and efficient customer service to patients through the daily management of a team of patient coordinators to include motivating, recognizing and rewarding, coaching, training, and problem solving.Primary Department, Division, or Unit:Enterprise Services, UHS Revenue Cycle OperationsPrimary Work Shift:DayRegular Scheduled Weekly Hours:40Compensation Range:$19.37 - $28.09 per hour, depending on experience-Education/ExperienceMinimum Required:High school diploma or equivalent2 years of prior office/clerical experienceKnowledge of CPT and ICD-9/10 TerminologyPreferred:Prior experience in hospital third party billing practices and telephone contactStrong data base and software experience, including Microsoft Word/Excel-Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.-About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!United Health Services is an Equal Opportunity Employer.-United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.