Coordinator, Partner Development

Evolve; United States; Hybrid; USD 33,062 - 37,195; Full time

Benefits offered by this job

401(k) matching

Parental leave

Health plans

Travel credit

onboarding

Diversity groups

Job summary

Evolve is hiring a Partner Development Partner Associate to grow and educate a national network of on-the-ground service partners for vacation rental homes.

You will research, interview, and connect homeowners with top local caretakers, while supporting existing partners via email and Salesforce documentation. The role emphasizes proactive outreach and data-driven decision making.

Qualifications

• 2-3 years of customer service experience preferred.
• Strong communication via email and phone.
• Enthusiasm for learning about the vacation rental industry in a fast-paced environment.
• Organized, detail-oriented, and able to manage time effectively.
• Results- and data-driven approach, adaptable to change.
• Strong online research skills.

Responsibilities

• Support activation goals by fulfilling new owner requests for service partners.
• Source local services for homeowners through online research and calls.
• Interview partners and assess fit to represent the brand.
• Educate partners on how the partnership works and set expectations.
• Respond to partner questions promptly and document activities in Salesforce.
• Assist owners and affiliates with platform guidance and SLA adherence.
• Manage priorities to meet monthly goals and provide project support.

Skills

Customer service

Communication

Online research

Time management

Data-driven

Tools

Salesforce

Job description

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.

Why this role

The Evolve Partner Development Partner Associate is a crucial role in ensuring our partner network is composed of world-class on-the-ground service partners. This role is responsible for finding, interviewing, and educating new service partners to ensure we are connecting our homeowners with top-performing vacation rental home caretakers. This role not only contributes to the growth of our partner network but also ensures the success of our existing partners by supporting their daily questions via email. The perfect candidate for this position is a self-starter who is extremely resourceful in conducting online research, has strong interviewing skills, and is able to make tough judgment calls.

What you’ll do

• Support Evolve’s activation goals by fulfilling new owner requests for on-the-ground service partners. Owners must have an on the ground solution prior to activating with Evolve
• Work closely with the Sales team to ensure you are sourcing a partner that meets the needs of both the owner and the property
• Source local services for our homeowners by conducting creative online research and numerous cold calls to find world-class local service companies throughout the U.S.
• Interview potential service partners and critically consider who is the best candidate in an area to partner with homeowners and represent our brand
• Educate potential new service partners on how the Evolve partnership works and set service level expectations
• Provide support to existing partners by responding to their questions and requests in a timely manner.
• Document all activities in Salesforce and organize the information to ensure that anyone at Evolve can access it if needed
• Support owners and their affiliate partners by educating them on how the Evolve platform works
• Manage competing priorities to meet monthly goals
• Provide ongoing project support to foster an outstanding experience for homeowners, guests, and partners
• Critically assess the processes and products you are using to identify efficiency gains and improvements
• Provide friendly, professional support to our partners and homeowners by responding to their requests on time to meet our SLAs

What makes you a great fit

• 2-3 years of customer service experience preferred
• Strong communication and follow-up skills via email and phone
• Enthusiasm for learning about the vacation rental industry and thriving in a high-growth, fast-paced environment
• A natural flair for organization and attention to detail
• Proven ability to manage your time effectively and work quickly without compromising quality
• A results and data-driven approach
• Ability to embrace change in a fluid, high-growth environment
• Strong online research skills

Compensation

For this role compensation is $24.85 to $27.00 hourly.

Location

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

How we reward Evolvers

We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team.

We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way.

• Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
• Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
• Health & Wellness: Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.
• Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
• Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
• Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
• Connection: Employee Resource Groups celebrating our diverse communities at Evolve.

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.