Coordinator, One Call Admission Full Time Varied

CHA Hollywood Presbyterian Medical Center

Los Angeles (CA)

In loco

USD 60.000 - 75.000

Tempo pieno

7 giorni fa

Candidati tra i primi

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Descrizione del lavoro

CHA Hollywood Presbyterian Medical Center is seeking an One Call Admission Coordinator to manage all incoming calls from external facilities requesting patient admission or transfer to HPMC. The role also handles internal bed placement with nursing and Admitting teams.

The ideal candidate has strong customer service and telephone skills, understands payer criteria, and can navigate a busy hospital admissions environment while maintaining privacy and compliance.

Competenze

Thorough understanding of the healthcare industry, particularly admissions and transfer criteria.
Knowledge of various payers (Managed Care, Medicare, Medi-Cal, others).
Excellent telephone skills and customer service orientation.
Strong problem-solving and written/verbal communication abilities.
Ability to work in a union environment.

Mansioni

Collaborates with departments for patient admission/transfer to HPMC.
Receives and coordinates all One Call inquiries to admit/transfer patients.
Adheres to metrics: respond within 30 minutes for One Call requests.
Identify alternative placements for patients when needed for safety.
Communicates with physicians, Admissions, case management, and external partners.
Ensure compliance with billing data logs and privacy standards.
Create Shell accounts in Paragon and support IT improvements for tracking.

Conoscenze

Customer service

Telephone skills

Problem solving

Verbal & written communication

Union environment experience

Formazione

High School Diploma or equivalent

Associates Degree preferred

LVN program graduate preferred

Descrizione del lavoro

Job Summary

The One Call Admission Coordinator (OCAC) is responsible for managing all incoming calls, via the One Call designated phone number, for all outside facilities such as; Acute Hospital Emergency Departments, Acute Hospitals IP-lateral transfers, MD Offices, Community Clinics, Skilled Nursing Facilities, or Home as examples who are requesting a patient be admitted / transferred to HPMC. This position is also responsible for internal bed placement by working with nursing supervisor and Admitting.

Job Summary

Major Responsibilities/Essential Functions

Collaborates with appropriate departments and staff for all requests for patients to be admitted / transferred to HPMC.
Receives and coordinates all incoming calls from the One Call phone lines for requests to admit / transfer patients to HPMC.
Adheres to all metrics and timeframes for the One Call does it All Process Request to response 30 minutes.
Identifying appropriate alternative placements for patients (i.e. send patient to ER, redirect to another facility, etc.) as appropriate for patient safety.
Ability to effectively communicate with Physicians, admissions team, case management, leadership and other internal & external customers.
Reviews requests for admission to HPMC based on insurance criteria knowing not to accept Trauma, Inpatient Psych or other services not available at HPMC or capitated to other facilities (except as directed by Leadership)
Responsible for cost containment, conservation of supplies, equipment, and other organizational resources.
Ensure all the appropriate logs, system notations, documentation and other data requirements are accurate and entered timely to ensure proper and compliant billing practices by PFS
Ability to use AIDET in all settings.
Completes departmental and hospital-wide in-services, competencies and Health Stream assignments.
Create Shell accounts in Paragon and collaborates with IT improvements for accurate statistical tracking. Collaborate with admitting/case management teams on process improvement, automation, data entry and enhancement of the one call Center as directed by Leadership, Hospital Goals and Vision.
Assists department management in the resolution and evaluation of problem situations.
Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center's code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.
Assumes other duties as required.

Minimum Education (Indicate Minimum Education Or Degree Required.)

High School Diploma or equivalent required

Preferred Education (Indicate Preferred Education Or Degree Required.)

Associates Degree Preferred
Graduate of an accredited LVN program Preferred

Minimum Work Experience and Qualifications (Indicate minimum years of job experience, skills or abilities required for the job.)

Thorough understanding of the healthcare industry, particularly related to areas of case management and admission / transfer criteria.
Knowledge and principals and practice for different payers; Managed Care, Medicare, Medi-Cal, others.
Must possess exceptional customer service skills and excellent telephone skills.
Consistently demonstrates problem solving skills.
Ability to communicate effectively verbally and in writing.
Must be able to work in a union environment.

Preferred Work Experience and Qualifications (Indicate preferred years of job experience, skills or abilities required for the job.)