Coordinator, One Call Admission Full Time Varied

Hollywood Presbyterian; Los Angeles (CA); On-site; USD 71,000 - 82,000; Full time

Job summary

Hollywood Presbyterian Medical Center in Los Angeles is seeking a One Call Admission Coordinator to manage incoming calls for admission or transfer requests across multiple facilities. You will coordinate internal bed placement with nursing supervision and the Admitting team.

The role requires strong customer service, healthcare knowledge, and the ability to communicate effectively with physicians and staff.

Qualifications

• Thorough understanding of the healthcare industry, particularly case management and admission/transfer criteria.
• Knowledge of payers; Managed Care, Medicare, Medi-Cal, others.
• Excellent customer service and telephone skills.
• Strong problem solving and written/verbal communication.
• Ability to work in a union environment.

Responsibilities

• Collaborates with departments for admission/transfer requests to HPMC.
• Receives and coordinates incoming calls for admission/transfer requests.
• Adheres to metrics and 30-minute response targets for One Call processes.
• Identifies alternative placements for patient safety as needed.
• Communicates with physicians, admissions, case management, and other stakeholders.
• Ensures proper billing data and compliance with logs and documentation.
• Uses AIDET across settings and participates in trainings and IT improvements.
• Supports management in problem resolution and process improvements.
• Maintains confidentiality and ethical standards per policy.

Skills

Customer service

Telephone skills

Communication skills

Problem solving

Healthcare knowledge

Education

High School Diploma or equivalent

Associates Degree

LVN program

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Coordinator, One Call Admission Full Time Varied

Full Time 80 Hrs Los Angeles, CA, US

2 days ago Requisition ID: 3095

Salary Range: $33.98 To $39.45 Hourly

JOB SUMMARY

The One Call Admission Coordinator (OCAC) is responsible for managing all incoming calls, via the One Call designated phone number, for all outside facilities such as; Acute Hospital Emergency Departments, Acute Hospitals IP-lateral transfers, MD Offices, Community Clinics, Skilled Nursing Facilities, or Home as examples who are requesting a patient be admitted / transferred to HPMC. This position is also responsible for internal bed placement by working with nursing supervisor and Admitting.

Major Responsibilities/Essential Functions:

• Collaborates with appropriate departments and staff for all requests for patients to be admitted / transferred to HPMC.
• Receives and coordinates all incoming calls from the One Call phone lines for requests to admit / transfer patients to HPMC.
• Adheres to all metrics and timeframes for the One Call does it All Process Request to response 30 minutes.
• Identifying appropriate alternative placements for patients (i.e. send patient to ER, redirect to another facility, etc.) as appropriate for patient safety.
• Ability to effectively communicate with Physicians, admissions team, case management, leadership and other internal & external customers.
• Reviews requests for admission to HPMC based on insurance criteria knowing not to accept Trauma, Inpatient Psych or other services not available at HPMC or capitated to other facilities (except as directed by Leadership)
• Responsible for cost containment, conservation of supplies, equipment, and other organizational resources.
• Ensure all the appropriate logs, system notations, documentation and other data requirements are accurate and entered timely to ensure proper and compliant billing practices by PFS
• Ability to use AIDET in all settings. Completes departmental and hospital-wide in-services, competencies and Health Stream assignments.
• Create Shell accounts in Paragon and collaborates with IT improvements for accurate statistical tracking. Collaborate with admitting/case management teams on process improvement, automation, data entry and enhancement of the one call Center as directed by Leadership, Hospital Goals and Vision.
• Assists department management in the resolution and evaluation of problem situations.
• Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center's code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.
• Assumes other duties as required.

Minimum Education (Indicate minimum education or degree required.)

• High School Diploma or equivalent required

Preferred Education (Indicate preferred education or degree required.)

• Associates Degree Preferred
• Graduate of an accredited LVN program Preferred

Minimum Work Experience and Qualifications (Indicate minimum years of job experience, skills or abilities required for the job.)

• Thorough understanding of the healthcare industry, particularly related to areas of case management and admission / transfer criteria.
• Knowledge and principals and practice for different payers; Managed Care, Medicare, Medi-Cal, others.
• Must possess exceptional customer service skills and excellent telephone skills.
• Consistently demonstrates problem solving skills.
• Ability to communicate effectively verbally and in writing.Must be able to work in a union environment.

Preferred Work Experience and Qualifications (Indicate preferred years of job experience, skills or abilities required for the job.)

• 1 Year of High Volume Call Center or Customer Service experience preferred

Required Licensure, Certification, Registration or Designation (List any licensure or certification required and specify name of agency.)

• Los Angeles County Fire Card (required within 30 days of hire).
• Assault Response Competency (ARC) (required within 30 days of hire).

JOB SUMMARY

The One Call Admission Coordinator (OCAC) is responsible for managing all incoming calls, via the One Call designated phone number, for all outside facilities such as; Acute Hospital Emergency Departments, Acute Hospitals IP-lateral transfers, MD Offices, Community Clinics, Skilled Nursing Facilities, or Home as examples who are requesting a patient be admitted / transferred to HPMC. This position is also responsible for internal bed placement by working with nursing supervisor and Admitting.

Major Responsibilities/Essential Functions:

• Collaborates with appropriate departments and staff for all requests for patients to be admitted / transferred to HPMC.
• Receives and coordinates all incoming calls from the One Call phone lines for requests to admit / transfer patients to HPMC.
• Adheres to all metrics and timeframes for the One Call does it All Process Request to response 30 minutes.
• Identifying appropriate alternative placements for patients (i.e. send patient to ER, redirect to another facility, etc.) as appropriate for patient safety.
• Ability to effectively communicate with Physicians, admissions team, case management, leadership and other internal & external customers.
• Reviews requests for admission to HPMC based on insurance criteria knowing not to accept Trauma, Inpatient Psych or other services not available at HPMC or capitated to other facilities (except as directed by Leadership)
• Responsible for cost containment, conservation of supplies, equipment, and other organizational resources.
• Ensure all the appropriate logs, system notations, documentation and other data requirements are accurate and entered timely to ensure proper and compliant billing practices by PFS
• Ability to use AIDET in all settings. Completes departmental and hospital-wide in-services, competencies and Health Stream assignments.
• Create Shell accounts in Paragon and collaborates with IT improvements for accurate statistical tracking. Collaborate with admitting/case management teams on process improvement, automation, data entry and enhancement of the one call Center as directed by Leadership, Hospital Goals and Vision.
• Assists department management in the resolution and evaluation of problem situations.
• Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center's code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.
• Assumes other duties as required.

Minimum Education (Indicate minimum education or degree required.)

• High School Diploma or equivalent required

Preferred Education (Indicate preferred education or degree required.)

• Associates Degree Preferred
• Graduate of an accredited LVN program Preferred

Minimum Work Experience and Qualifications (Indicate minimum years of job experience, skills or abilities required for the job.)

• Thorough understanding of the healthcare industry, particularly related to areas of case management and admission / transfer criteria.
• Knowledge and principals and practice for different payers; Managed Care, Medicare, Medi-Cal, others.Must possess exceptional customer service skills and excellent telephone skills.
• Consistently demonstrates problem solving skills.
• Ability to communicate effectively verbally and in writing.
• Must be able to work in a union environment.

Preferred Work Experience and Qualifications (Indicate preferred years of job experience, skills or abilities required for the job.)

• 1 Year of High Volume Call Center or Customer Service experience preferred

Required Licensure, Certification, Registration or Designation (List any licensure or certification required and specify name of agency.)

• Los Angeles County Fire Card (required within 30 days of hire).
• Assault Response Competency (ARC) (required within 30 days of hire).

Status: Full Time
Shift: Variable (Varied/Rotating)
Hours: 8hrs (Varied)
Weekly Hours: Varied
Bi-Weekly Hours: 40hrs/80hrs
FTE: 1.0