Coordinator of Support Services

HCA Healthcare, Inc.; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Flexible scheduling

Job summary

HCA Healthcare, Inc. is seeking a Coordinator of Support Services at St. David’s Medical Center to oversee scheduling for outpatient therapies, coordinate with clinicians and clerical staff, and ensure smooth administrative operations across inpatient and outpatient programs.

The role requires hospital experience, strong Microsoft Office skills (especially Excel), and the ability to manage multiple priorities while maintaining high customer service standards.

Qualifications

• Experience in an office setting and ability to handle multiple priorities.
• Proficiency with Microsoft Office including Excel.
• Preferred: Office Management in a hospital environment and contract experience.
• Experience in medical record auditing and in Dialysis/NDNQI data entry.

Responsibilities

• Schedule all outpatient therapies at all outpatient clinics.
• Collaborate with physicians, clinicians, patients and clerical staff to ensure efficient service delivery.
• Contact patients with initial schedule and ensure admission information is provided.
• Serve as liaison to clinical staff to communicate patient scheduling needs.
• Provide supervision and support of Rehabilitation office coordinator staff.
• Complete staff evaluations and participate in department development.

Skills

Microsoft Office

Excel

Office administration

Education

High School Graduate / GED

Tools

Facility Scheduler

Data Entry

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Coordinator of Support Services today with St. Davids Medical Center.

Job Summary and Qualifications

Under the general supervision of the Administrative Director of Rehabilitation Services, the coordinator is responsible for facilitating and completing scheduling, administrative and clerical tasks, coordinating with reception staff, collaborating with related personnel of the outpatient and inpatient programs as well as assisting the director to assure the efficient operation of the programs.

• Responsible for the scheduling of all outpatient therapies at all outpatient clinics.
• Collaborates with physicians, clinicians, patients and clerical staff to assure effective and efficient delivery of service(s).
• Contacts patient with initial schedule and assures the patient has necessary information for admission to the department.
• Serves as liaison to clinical staff to communicate status of the patient and their scheduling needs.
• Supplies schedules in a timely manner to therapists with 95% accuracy.
• Updates schedules on a daily basis and distributes changes to therapists.
• Insures coverage of patients when therapist is absent.
• Coordinates scheduling of outpatient and radiology for specific procedures.
• Collaborates with medical system as needed to assure efficiency of operation.
• Complies monthly statistics on scheduling as required by the director.
• Provides supervision and support of Rehabilitation office coordinator staff.
• Completes staff evaluations in accordance with review dates.
• Actively participates in the department development and its policies and procedures.
• Plays a key role in conflict resolution.
• Coordinates coverage for Rehabilitation reception desk.
• Oversees training of new staff.
• Conducts interviews for new hires and completes all paperwork according to policy and procedures.
• Performs other responsibilities as assigned.
• Serves on various task forces and committees as appropriate.
• Promotes customer satisfaction as evidenced by meeting customer requirements in all services provided.
• Miscellaneous job duties as assigned by the director.

• High School Graduate / GED

1 years experience Required Years of Experience

Experience in an office setting. Able to handle multiple priorities and knowledge of Microsoft Office including Excel.

Prior experience in Office Management, Hospital environment, and contract experience. Prior experience in medical record auditing. Proficiency in Facility Scheduler and Data Entry for Dialysis and NDNQI. Preferred

Benefits

St. Davids Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

St. David’s Medical Center, part of St. David’s HealthCare, is a comprehensive medical facility with three locations: St. David’s Medical Center, Heart Hospital of Austin, and St. David’s Georgetown Hospital. Located in Central Austin, St. David’s Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.

The hospital provides a full spectrum of womens services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region’s largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, which is situated on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.

St. David’s Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual. - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.