Coordinator - Network Operations

HonorHealth; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Network Operations Coordinator to support the Network Operations Center. You will coordinate staffing, bed placement, and patient transfer logistics to ensure safe, efficient patient movement across multiple facilities.

The role requires a High School Diploma or GED and 1 year of related experience, with 3 years preferred. This on-site position emphasizes collaboration with hospital teams to optimize resources and patient satisfaction.

Qualifications

• High School Diploma or GED required.
• 1 year related experience required.
• 3 years related experience preferred.

Responsibilities

• Coordinate staffing and scheduling for nursing units across facilities.
• Manage patient transfers and intake data per policy and regulations.
• Collaborate with Transfer Center, registration, nursing staff, and physicians on bed placement.
• Operate electronic systems to optimize patient flow logistics and confidentiality.

Skills

Staffing coordination

Patient transfer coordination

Bed placement

Problem solving

Cross-functional collaboration

Education

High School Diploma or GED

Job description

Primary City/State: Various Locations - Phoenix, AZ

Category: Clinical Operations

Shift: Day

Department: Network Operations

• Varied Days; 7am to 7:30-pm
• Located at E. Dunlap Rd & N. 2nd St
• Duties include staffing, bed placement and transfer center

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

This Network Operations Coordinator supports the activities centrally supported within the Network Operations Center, and serves as the primary point of contact for the coordination of those activities. Demonstrates flexibility and initiative to diagnose issues and provide timely resolution supporting patient safety and process efficiency. Uses automated systems to optimize capacity and staffing management. Ensure staffing and scheduling needs are maintained, coordinate all aspects of patient placement, facilitate incoming and outgoing transfers and patient flow logistics. Works closely with hospital personnel at each facility to facilitate bed and service assignment. Works to optimize staffing and patient flow by monitoring and evaluating staffing activities and prioritizing admissions and transfers from multiple sources.

ESSENTIAL FUNCTIONS

• Processes daily worksheets to reflect available staff on all nursing units and plans staffing needs for future shifts. In collaboration with the Administrative Representatives at each facility utilizes knowledge of different modes of patient care delivery on nursing units to appropriately schedule and assign staff to nursing units. Communicates with other hospital campus to ensure efficient usage of resources.
• Manages requests for patient transfers and direct admissions. Accurately collects the data required for the intake of patients from a variety of sources in compliance with governing regulations and policies. Coordinates provider to provider calls and accurately documents all acceptance calls. Uses critical thinking and established process flow to assess and facilitate patient movement across multiple facilities.
• Proactively collaborates with the Transfer Center, registration, nursing staff, and physicians with regard to proper bed placement. Appropriately assigns beds according to diagnosis, physician requests, and hospital policies while avoiding federal non-compliance and penalties to the hospital and physician.
• Effectively operates electronic systems and technology to optimize patient flow logistics, capacity management, and staffing and scheduling. Maintains confidentiality of information.
• May receive and record absent calls and notifies appropriate unit. Documents staff time changes on schedules via computer system.
• Demonstrates flexibility and the ability to adapt as organizational needs change throughout the shift.
• Collaborates with multi-disciplinary health care team to facilitate and ensure patient satisfaction.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 1 year related experience Required
• 3 years related experience Preferred

We're all in for your career.