Coordinator, Membership Direct Marketing

THE METROPOLITAN MUSEUM OF AR; New York (NY); Sur place; USD 39 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision and life insur

403(b) retirement plan with employer 0

Paid time off including annual leave,

25% staff discount in Museum shops

Subsidized staff cafeteria

Council pass for free museum admission

Résumé du poste

The Metropolitan Museum of Art in New York seeks a Marketing professional to support its Membership Marketing team. You will help develop multichannel campaigns and manage production calendars, coordinating with Design, Curatorial, Printing Services, and external partners to deliver high-quality materials.

With a focus on data-driven improvements, you will track KPIs, analyze past campaigns, and refine audience segments to boost engagement and revenue while controlling costs.

Qualifications

• Bachelor’s degree in marketing, communications, business, or related field.
• 2-3 years of relevant work experience preferred.
• Proficiency in Microsoft Office; InDesign and Photoshop preferred.
• Experience with project management tools and fundraising software preferred.
• Experience in production, fundraising databases, and arts/cultural institutions preferred.

Responsabilités

• Assist with the development of multichannel marketing campaigns (print, email, digital, telemarketing, onsite) to reach target audiences.
• Manage production calendars, develop creative, draft and review copy, liaise with internal/external partners for campaign assets.
• Collaborate with Design, Curatorial, Printing Services, and other departments to ensure timely production and approval of materials.
• Perform QA reviews during approvals and organize final assets for the Shared Drive.
• Track KPIs with the MDM team and analyze past campaigns to optimize performance and reduce costs.

Connaissances

Multichannel marketing

Copy editing

Project management

Communication skills

Campaign analysis

Formation

Bachelor's degree in marketing, communications, or related field

Outils

InDesign

Photoshop

JIRA

Confluence

Microsoft Project

Basecamp

Tessitura

Description du poste

About the Metropolitan Museum of ArtThe Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.Respect: Engage one another with collegiality, empathy, and kindness, always.Inclusivity: Ensure that all are and feel welcome and valued.Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.About the Membership DepartmentThe Met’s Membership program is one of the largest in the world and includes more than 135,000 loyal members from around the globe. Members give $90 to $50,000 annually and collectively contribute more than $30M per year. The Membership program is experiencing rapid growth and change as it rebounds from the pandemic, innovates its operations, and prioritizes diversity, inclusion, equity, and access.The Membership Marketing team is responsible for all Membership and Annual Fund revenue, including $27M for membership renewals, acquisitions, and upgrades; as well as $5M for the Annual Fund, which includes member and non-member gifts to The Fund for The Met.GENERAL STATEMENT OF RESPONSIBILITIES AND DUTIES:Reporting to the Manager of Membership Marketing and Research, you will support and work collaboratively with the Membership Direct Marketing (MDM) team to acquire new Members, reinstate Lapsed Members, and solicit Annual Fund donations. You have experience with the intricacies of planning and launching multichannel marketing campaigns and the strong project management skills needed to keep multiple campaigns on schedule simultaneously. You should have excellent interpersonal communication, both written and verbal, and a keen attention to detail, both for copy editing and administrative tasks. Strong organizational skills and the ability to troubleshoot marketing, content, design service, and technological issues will be instrumental in this role.Please submit your cover letter and resume to be considered for this role.PRIMARY RESPONSIBLITIES AND DUTIES:Assist with the development of multichannel marketing campaigns (including print, email, digital, telemarketing, and on-site channels) to connect the institution with target audiences.Manage production calendars, develop creative, draft and review copy, and liaise with internal and external partners to create compelling campaign efforts across all channels.Collaborate with Design, Curatorial, and Printing Services Departments, among other internal departments and outside vendors, to ensure the timely production and approval of printed and digital materials and designs; assist with the development and design of these marketing materials, including direct mail, email, paid digital, onsite and more.Perform QA review during the approval process and share final assets and launch details with necessary internal partners. Following the launch, organize and save final assets to the Shared Drive.Work with MDM team to track KPIs and optimize channel performance; assist with the analysis of past campaign data to enhance response rates, promote/retire audience segments, and increase revenue while minimizing unnecessary expenses.Other duties as assigned.REQUIREMENTS & QUALIFICATIONS:Bachelor’s degree in marketing, communications, business, or a related field2-3 years of relevant work experience preferredProficiency in Microsoft Office suite (Outlook, Word, Excel, Power Point) is required.Experience with InDesign and Photoshop is preferredKnowledge of project management tools such as JIRA, Confluence, Microsoft Project, Basecamp, or similar preferred.Experience with Tessitura or similar fundraising software is preferredExperience in working in production, fundraising databases and/or arts and cultural institutions is preferredCOMPENSATION RATE:Pay Rate: $34.00 / HourlyThe advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.Visa SponsorshipVisa sponsorship is not available for this position.Location RequirementsAt time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.Benefits OfferingsThe Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.Medical, dental, vision and life insurance403(b) basic retirement plan and optional matching retirement plan with an outstanding employer matchConsiderable paid time off, including annual leave, sick leave, and 13 Museum holidaysLong-term disability coverageFlexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)Commuter benefits (pre-tax income for parking or mass transit expenses)Free financial-planning servicesFinancial assistance for relevant coursework, seminars, and training programs25% discount for staff in Museum shopsA subsidized staff cafeteriaAccess to the Museums Council pass, which grants free admission to various museums and cultural institutionsWe recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact [e-mail] Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.