Coordinator - Membership

South Sound YMCA; Shelton (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

South Sound YMCA is seeking a Membership Coordinator to lead and train a Welcome Center team, ensuring excellent member services and program knowledge across branches. You will support the Membership Program Director, address member concerns, and participate in events and campaigns to strengthen community impact.

The role requires 21+ age, flexibility for evenings/weekends, and strong communication with staff and members.

Qualifications

• Must be at least 21 years of age.
• Flexible to work evenings and weekends to provide leadership coverage.
• Supervisory experience preferred.
• Strong communication with internal and external stakeholders.

Responsibilities

• Develop, train and lead Welcome Center staff at Association branches.
• Provide training in CORE operations, Y membership and programs.
• Performs duties of a Member Services Representative as needed.
• Attend staff meetings and assist Membership Program Director.
• Maintain knowledge of current programs, sales initiatives and events.
• Address member concerns and resolve complaints.
• Support coordination of special events and annual campaign activities.
• Attend leadership team meetings.
• Perform other duties as assigned.

Skills

Building Relationships

Leading Operations

Developing & Inspiring people

Advancing our Mission & Cause

Job description

POSITION SUMMARY:This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Director, this person will be responsible for honest, efficient, timely, and accurate accomplishment of the responsibilities of this position. The Membership Coordinator will understand and communicate the YMCA mission, values, character development emphasis and member service commitment in all aspects of the Membership Department.OUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.ESSENTIAL FUNCTIONS:Develop, train and lead a highly engaged Welcome Center staff at Association branches which includes, but is not limited to:Develop, implement and provide to all new staff comprehensive training in CORE operations, Y membership and programs.Ability to relate effectively to diverse groups of people from all social and economic segments of the community.Perform all the duties of a Member Services Representative and assist, if needed, for staff absences.Attend all staff meetings and assist Membership Program Director where needed.Maintain a high knowledge base of current programs, sales initiatives and special events.Assist Membership Program Director in addressing member concerns and resolving member complaints.Support the Membership Program Director and other surrounding departments. Provide back up if needed.Support and/or assist in the coordination of special events.Participate in the Annual Campaign on a staff team and attend events as assigned by campaign staff leader.Attend leadership team meetings.All other duties as assigned.LEADERSHIP COMPETENCIES:Building RelationshipsLeading OperationsDeveloping & Inspiring peopleAdvancing our Mission & CauseMust be at least 21 years of age or older.Flexibility to work evening shifts and weekends to provide consistent leadership coverage during evening facility operations, with flexibility to support required leadership meetings, trainings, and special events.Proven ability to develop, train and lead a highly engaged staff. Supervisory experience preferred.Demonstrated ability to communicate effectively with internal and external stakeholders at all levels of the organization.Strong organizational and time management skillsAbility to adapt to a dynamic and fast-paced work environment.Commitment to the values and mission of the AssociationUpon hire:Current Child & Infant and Adult CPR, AED and First Aid must be obtained within 30-days of hire and be current throughout length of employment.South Sound YMCA’s - New Employee Orientation must be obtained within 45-days of hire.WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs).