Coordinator, Membership

Los Angeles Tourism & Convention Board; Los Angeles (CA); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work environment

Remote Mondays & Fridays

DTLA office Tue–Thu access

Company paid parking

Paid holidays and vacation

Job summary

Los Angeles Tourism & Convention Board is hiring a detail‑oriented coordinator to support advertising and sponsorship campaigns, FAM trip coordination, and departmental operations. You will manage invoicing, CRM data entry, and cross‑functional communication.

The role requires 1–2 years of relevant work experience, a valid driver’s license, and proficiency with MS Office. A bachelor’s degree is a plus; hybrid work arrangement in DTLA and remote options are available.

Qualifications

• 1–2 years of relevant work experience.
• Must possess and maintain a valid driver’s license.
• High school diploma or equivalent.
• Willingness to undergo a background check including a drug test.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Excellent verbal, written and interpersonal communication.
• Dependable, team player with a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to multi-task and meet deadlines.
• Ability to communicate across departments.
• Adaptable in a changing environment.

Responsibilities

• Support advertising and sponsorship sales process and campaign management.
• Assist with familiarization (FAM) trip coordination and CRM data entry.
• Provide general departmental support: scheduling, accounts payable, expenses.
• Participate in other duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Attention to detail

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism-related businesses, Los Angeles Tourism is a non‑profit organization responsible for promoting the City of Angels as one of the world’s premier travel destinations through its global brand marketing and sales efforts. Tourism is a cornerstone of Los Angeles County’s economy, ranking among its top five employers. The city welcomed an astonishing 50 million visitors fueling over 543,000 tourism‑related jobs and driving more than $45 billion in business sales in 2024. Los Angeles Tourism proudly leads initiatives that celebrate and sustain this vibrant industry, including the renowned Dine LA program designed to showcase LA’s world‑class culinary scene while supporting local restaurants and hospitality professionals. Dine LA has become one of the largest restaurant weeks in the nation—featuring nearly 450 restaurants across 88 neighborhoods and 33 global cuisines. As of June 2025, LA County is home to more than 180 Michelin‑recognized restaurants, with 32 participating in Dine LA Restaurant Week. As one of the world’s premier sports capitals, Los Angeles is excited to host eight FIFA World Cup 26™ matches – including the U.S. Men’s National Team opening match – and welcome back the Super Bowl for the ninth time. With headquarters in Los Angeles and offices spanning London, Mumbai, Chengdu, Shanghai, Beijing, Guangzhou, and Sydney, Los Angeles Tourism operates on a truly global stage, sharing the city’s dynamic spirit with the world.

Description

Job Description

Who We Are

The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism‑related businesses, Los Angeles Tourism is a non‑profit organization responsible for promoting the City of Angels as one of the world’s premier travel destinations through its global brand marketing and sales efforts. Tourism is a cornerstone of Los Angeles County’s economy, ranking among its top five employers. The city welcomed an astonishing 50 million visitors fueling over 543,000 tourism‑related jobs and driving more than $45 billion in business sales in 2024. Los Angeles Tourism proudly leads initiatives that celebrate and sustain this vibrant industry, including the renowned Dine LA program designed to showcase LA’s world‑class culinary scene while supporting local restaurants and hospitality professionals. Dine LA has become one of the largest restaurant weeks in the nation—featuring nearly 450 restaurants across 88 neighborhoods and 33 global cuisines. As of June 2025, LA County is home to more than 180 Michelin‑recognized restaurants, with 32 participating in Dine LA Restaurant Week. As one of the world’s premier sports capitals, Los Angeles is excited to host eight FIFA World Cup 26™ matches – including the U.S. Men’s National Team opening match – and welcome back the Super Bowl for the ninth time. With headquarters in Los Angeles and offices spanning London, Mumbai, Chengdu, Shanghai, Beijing, Guangzhou, and Sydney, Los Angeles Tourism operates on a truly global stage, sharing the city’s dynamic spirit with the world.

The Opportunity

We are seeking a highly organized and detail‑oriented professional to support advertising and sponsorship campaign management, familiarization (FAM) trip coordination, and departmental operations. This role plays an important part in ensuring campaigns are executed accurately, travel trade and influencer programs run smoothly, and departmental administrative and financial processes are managed efficiently. The ideal candidate is proactive, collaborative, and skilled at managing multiple priorities while maintaining strong attention to detail and building positive relationships with internal teams and external partners.

What You Will Do

Support advertising and sponsorship sales process and campaign management ( 45%)

• Own key functions of the workflow including: routing contracts for signatures, asset collection and approval, trafficking campaigns, generating post-campaign reports, and overseeing invoicing.
• Responsible for managing advertising systems to reflect the current status of campaigns and overseeing automated workflows for accuracy.

Support with FAM (Familiarization) trip planning (35%)

• Reporting for Travel Trade, Media, and Influencer groups, including acting as the main point of contact for Influencer FAM coordination. Inputting post-FAM data into LA Tourism’s CRM, including expenses and in‑kind donations, attendee lists, articles, social media posts, and closing out active service requests.
• Using the CRM to accurately connect member accounts to corresponding actions.
• Assisting with delivery of guest amenity bags and escorting groups as needed.
• Updating Master Calendar & Partner Opportunity calendars as directed.

Provide general departmental support (15%)

• Manage departmental credit card, submit team expenses on‑time to Finance.
• Oversee accounts payable process for departmental invoices (contracts, coding, invoice payments and tracking).
• Provide scheduling support through managing calendar invitations for team and committee meetings as well as for the VP of Membership as needed.
• Assist with Membership event coordination for mixers, webinars, orientations as needed and when time permits.

Perform other duties as assigned. (5%)

Some Other Things You May Do

• Participate in advertising & sponsorship prospecting calls, etc. when time permits.
• Additional Member event support, when time permits.

What You’ll Need To Succeed

• 1- 2 years of relevant work experience.
• Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work‑related travel as needed and as applicable to the position.
• High school diploma or equivalent.
• Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
• Must be proficient in MS Office (Word, Excel, PowerPoint).
• Excellent verbal, written, and interpersonal communication skills.
• Dependable, great attitude, highly motivated, and a team player.
• Possess strong organizational skills and attention to detail.
• Ability to multi‑task and meet multiple deadlines.
• Ability to communicate effectively across various departments.
• Ability to work in a changing environment.

NICE TO HAVE

• Bachelor’s degree preferred.
• Experience working on and managing multiple projects at once.

Compensation Range

Exact compensation may vary based on skills and experience.

$65,000

What’s In It For You

• Hybrid work environment
• Remote Monday and Friday
• DTLA Office Tuesday through Thursday
• Company paid parking in DTLA
• Early Friday’s – our office closes every Friday at 2:30 pm
• Work remotely week of Thanksgiving
• Holiday Office Closure (December 24th – January 1st)
• Paid Company Holidays
• Paid Vacation Time
• Paid Sick Time
• Paid Floating Holidays
• Paid Family Leave
• Comprehensive health insurance (both PPO and HMO plans available)
• Dental and vision plans (100% employer paid for some elections)
• Pet insurance
• Employer‑paid life insurance, AD&D, short‑term disability, and long‑term disability, Aflac
• Employee Assistance Program
• Flexible Spending Account (Healthcare & Dependent Care)
• 401(k) Retirement Savings Plan with up to 6% match that vests immediately
• 401(k) match for qualified student loan payments
• Monthly internet and phone stipend

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.

Physical Requirements – Essential Physical Tasks

The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

EEO & DIVERSITY

Los Angeles Tourism and Convention Board is an equal employment opportunity employer. We pride ourselves on welcoming applicants from all backgrounds regardless of race, color, sex, religion, national origin, ancestry, sexual orientation, age, physical or mental disability, medical condition, pregnancy, gender identity, marital status, military or veteran status or any other basis protected by applicable federal, state, or local laws. We’re determined to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Los Angeles Tourism.