Coordinator, Marketing & Communications

Ronald McDonald House Charities Bay Area; Palo Alto (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Ronald McDonald House Bay Area is seeking a creative Marketing & Communications Coordinator to join our Development & Marketing team. You'll lead writing, editing, design, and content creation for our website, blog, social media, eNews, print materials, and donor communications.

Reporting to the Marketing & Partnership Manager and collaborating with program staff and external partners, you'll create content that builds visibility for our mission, strengthens donor relations, and inspires

Qualifications

• Two to three years of professional experience in fundraising or development writing, communications, media relations, journalism, marketing, public relations, or related field; a master's degree may substitute for some experience.
• Bachelor's degree in marketing, communications, public relations, or a related field.
• Experience working with people from diverse cultural and socioeconomic backgrounds
• Experience gathering information through interviews, database research, and similar methods
• Experience with CRM databases, Mailchimp, WordPress, Loomly or other social media management tools.

Responsibilities

• Write, design, curate, and schedule daily social media content.
• Support organic and paid social campaigns, including Meta, LinkedIn and Google Ads.
• Promote corporate and third‑party fundraisers and donor recognition plans.
• Help execute the communications strategy, including Loomly content calendar management.
• Ensure brand guidelines are followed across collateral assets.
• Support website maintenance using web best practices and brand standards.
• Complete monthly metric trackers and pull data for Development leaders.
• Capture and edit video and audio of families, staff, donors, volunteers, and partners as needed.
• Maintain and prepare photo and video equipment and tracking of checkout.
• Assist with photo/video storage and archive system.
• Assist with media interview preparation and onsite coordination.
• Write and edit content about program and fundraising priorities and results (eNews, blog, stories, reports).
• Build relationships with program and community engagement staff to gather stories, images, and video.
• Support interviewing families, donors, staff, and partners.

Skills

Writing & editing

Social media management

Interviewing

Bilingual content creation

Brand storytelling

Education

Bachelor's degree in marketing, communications, public relations, or related field

Tools

WordPress

Loomly

Asana

Canva

Illustrator

Photoshop

InDesign

HTML

Job description

ABOUT RONALD MCDONALD HOUSE BAY AREA

Since 1979, Ronald McDonald House Bay Area has partnered with the region's leading children's healthcare providers to help families access essential medical care for their children. Through housing, meals, and family support services, we remove barriers, strengthen families, and provide comfort and stability during some of life's most challenging moments.

Our programs serve families at or near Lucile Packard Children's Hospital Stanford and UCSF Benioff Children's Hospitals in San Francisco and Oakland. We also address food insecurity through our Feed the Love Meal Program and expand access to children's dental care through our Ronald McDonald Care Mobile. Made possible by the generosity of our donors, volunteers, and community partners, we continue to grow and innovate to ensure families can focus on what matters most: their child's health and well-being.

For more information about our mission, programs, and impact, visit our website at ronaldmcdonaldhousebayarea.org.

JOB SUMMARY

We're looking for a creative, self-motivated Marketing & Communications Coordinator to join our Development & Marketing team. You'll be a lead writer, edit, design, and content creator for our website, blog, social media, eNews, print materials, and donor communications.

Reporting to the Marketing & Partnership Manager and working closely with Development, organizational leaders, program staff, and external partners, you'll create content that builds visibility for our mission and impact, strengthens relationships with supporters and partners, helps attract and steward donors and volunteer fundraisers, and inspires engagement with Ronald McDonald House Bay Area.

This is a full-time, in-person, non-exempt position. Occasional evening and weekend work and travel within the service region may be required. The hourly pay range is $26.00-$30.00.

DUTIES AND RESPONSIBILITIES

Writing, Content Creation, and Social Media

• Write, design, curate, and schedule daily social media content.
• Support organic and paid social campaigns, including Meta, LinkedIn and Google Ads.
• Promote corporate and third‑party fundraisers and carry out donor recognition plans with the development team.
• Help execute the communications strategy, including managing the social media Loomly content calendar, advancing content priorities, and tracking audience behaviors and needs.
• Ensure all collateral assets follow Ronald McDonald House brand guidelines and make sure of existing brand assets when designing content.
• Support website maintenance using web best practices and brand standards.
• Complete monthly metric trackers and pull data for Development leaders.
• Capture and edit video and audio of families, staff, donors, volunteers, and partners, serving as an organization's video editor.
• Maintain and prepare photo and video equipment, and track equipment checkout by staff.
• With the Marketing & Partnership Manager, support the organization's photo and video storage and archive system
• Assist with media interview preparation and onsite coordination.
• Write and edit content about program and fundraising priorities and results, including eNews, blog articles, feature stories, testimonials, impact statements, appeal and thank‑you letters, stewardship materials, proposals, reports, talking points, and presentations.
• Build strong relationships with program and community engagement staff to gather stories, images, and video.
• Support the Marketing & Partnership Manager in interviewing families, donors, staff, and partners.

McDonald's Partnership & Round‑Up

• Work with the Marketing & Partnership Manager to support our annual Round‑Up strategy that celebrates local restaurants, grows McDonald's revenue, and engages customers in supporting Ronald McDonald House Bay Area.
• Support communications with Local McDonald's managers and restaurant teams, from the Central Coast to Napa.

QUALIFICATIONS AND PREREQUISITES

Education and Experience:

• Two to three years of professional experience in fundraising or development writing, communications, media relations, journalism, marketing, public relations, sales, or related field; a master's degree may substitute for some experience.
• Bachelor's degree in marketing, communications, public relations, or a related field.
• Experience working with people from diverse cultural and socioeconomic backgrounds
• Experience gathering information through interviews, database research, and similar methods
• Experience with CRM databases, Mailchimp, WordPress, Loomly or other social media management tools.

Knowledge, Skills, and Abilities:

• Outstanding writing, editing, and proofreading skills, with expert command of English grammar, punctuation, and syntax; versatility across feature writing, business writing, social media, and ghostwriting for senior leaders.
• Understanding branding and positioning, and of when and how to use each communication channel.
• Strong interviewing and interpersonal skills, with the ability to work professionally with families, volunteers, donors, board members, media, and staff.
• Fluent Spanish, including accurate and culturally appropriate written translation, is a plus. Non-Spanish speakers should be able to partner with Spanish-speaking staff to create bilingual content.
• Graphic design skills for digital and print materials; photography and basic video skills a plus
• Familiarity with current social media trends, Facebook Ads, and Google Ads.
• Advance Microsoft Word, Excel, and PowerPoint; proficiency with Asana, Canva, and WordPress, Loomly is required.
• Proficiency with Illustrator, Photoshop, InDesign, and HTML are a plus.
• Ability to plan, prioritize, and manage multiple projects and deadlines independently.
• Availability to work some nights and weekends as needed.

This job description is for informational purposes only. Additional duties consistent with the position's responsibility level may be assigned.