Coordinator, Lifesaving and Care

Best Friends Animal Society (Company); Bentonville (AR); On-site; USD 27,000 - 29,000; Full time

Job summary

Best Friends Animal Society in Bentonville, AR is seeking a Lifesaving & Care Coordinator to support lifesaving programs, adoptions, and daily animal care at our Lifesaving Center. This role emphasizes customer service, compassionate care for animals, and collaboration with volunteers and staff to advance our mission.

The position offers a starting hourly range of $19.75 to $21.00, depending on experience, with a 4x10 schedule and benefits.

Responsibilities

• Demonstrate kindness and hospitality to visitors, volunteers, and animals.
• Coordinate animal placements and assist adopters with pet history and needs.
• Provide basic care and enrichment to animals in the care center.
• Maintain clean, safe animal housing and stocking of supplies.
• Support daily enrichment and training activities to improve wellbeing.
• Assist with volunteer coordination and daily center operations.

Job description

Location : 1312 Melissa Drive Bentonville, AR 72712

Hiring Range: This position's hiring range is anticipated to be $19.75 per hour to $21.00 per hour, depending on experience, plus great benefits!

Schedule: This position's schedule is 4x10s (holidays, evenings, and weekends may be included)

Position Summary

Lifesaving & Care Coordinators are responsible for the daily functions, and growth of lifesaving programs including adoption as well as providing basic animal care and enrichment needs for animals in our program locations. Lifesaving & Care Coordinators should model the Best Friends culture of warm, welcoming hospitality with our visitors and guests at every touch point when visiting a Best Friends Lifesaving Center to create longstanding connections with the visitor and the organization's lifesaving mission. Coordinators act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. Coordinators may receive intensive assignments in a particular program, based on organizational needs.

Culture Statement and Responsibility

We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Essential Duties and Responsibilities

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
• Promote, coordinate, and facilitate animal placements, this includes animals in foster, by matching potential adopters with animals looking for homes by providing superior customer service, counseling on pet history and needs and provide medical and behavior support and information to set up adopter for success; coordinate pet adoption opportunities through events, offsite adoption meets and identify pet retention opportunities to help expand Best Friends lifesaving capacity utilizing volunteers when able.
• Develop a general knowledge of the animals in the Best Friends' care; deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals, arranging introductions, pet to pet meets; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required.
• Create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Society's mission; provide superior customer service to all Lifesaving Center adopters and visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development.
• Provide and coordinate volunteer support for basic care such as feeding, cleaning, walking, and medicating animals housed or transported within Best Friends' vehicles, buildings, or facilities; follow all policies and local standard operating procedures when completing daily functions to ensure health and safety standards are upheld.
• Coordinate and provide daily enrichment & training opportunities for animals in Best Friends' care with goal to improve emotional wellbeing of all animals to decrease overall length of stay. Ensure low-stress housing, cleaning tactics, and handling for all animals. Work with volunteers to provide opportunities for daily interactions with cats in care, ensure emotional wellbeing and individual cats' needs are met with interactions; avoid causing more stress through handling or stimulation. Provide opportunities for cats in care to stretch and exercise appropriately when housed individually.
• Oversee and execute dog playgroups, maintaining safe handling practices & comprehensive understanding of dog behavior to ensure successful dog interactions in playgroups. Work with volunteers to support dog playgroups and enrichment practices for all animals onsite.
• Responsible for maintaining clean workspaces and animal housing areas for optimum safety, stocking supplies as required; Support the process of maintaining master inventory of supplies.
• Develop detailed knowledge of Best