Supervisor, Lifesaving and Care - Cat World

Best Friends Animal Society (Company); Georgia; On-site; USD 59,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

Great benefits

Job summary

Best Friends Animal Society in Kanab, UT is seeking a Lifesaving & Care Supervisor to lead daily lifesaving programs, including adoption, foster care, and transport, while providing basic animal care. The role emphasizes urgency, teamwork, and alignment with our no-kill mission.

You will oversee volunteers and staff, ensure top-notch customer service to adopters and partners, and help optimize processes across programs.

Qualifications

• Experience leading teams or supervising staff preferred but not required.
• Ability to work with and manage cats and dogs including those with health/behavior concerns.
• Strong interpersonal and communication skills; able to engage with adopters, volunteers, and staff.
• Commitment to kindness, compassion, and Best Friends' no-kill mission.

Responsibilities

• Lead and oversee daily lifesaving care and adoption programs with volunteers.
• Provide basic animal care including feeding, cleaning, socialization.
• Develop knowledge of programs to match animal and client needs; deliver customer service.
• Support training, performance feedback, onboarding and team development.
• Collaborate across operations to improve processes and data recording.
• Ensure team culture and communication loops.

Skills

Leadership

Customer focus

Team collaboration

Communication

Animal handling

Problem solving

Tools

Microsoft Office

Shelter software/animal management software

Job description

Location: Kanab, Utah (Relocation assistance available) Hiring Range: This position’s hiring range is anticipated to be $58,656 to $85,000 annually, depending on experience, plus great benefits!

Summary: Lifesaving & Care Supervisors are responsible for conducting and overseeing the daily functions, and growth of lifesaving programs including adoption, foster care, transfer/transport, as well as providing basic animal care for animals in our program locations at the direction of their managers. Supervisors act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Supervisors may receive intensive assignments in a particular program, based on organizational needs.

Essential Duties and Responsibilities:

• Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback.
• You are responsible and accountable for the culture of your team.
• Work alongside team members and volunteers to oversee, coordinate and conduct daily lifesaving care and outcome programs with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity.
• Ensure basic care such as feeding, cleaning, walking, and socialization for animals temporarily housed or transported within Best Friends’ vehicles, or facilities is provided.
• Develop a detailed knowledge Best Friends’ programs to speak knowledgably about and best match both the animal and client’s (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service.
• Provide support, training, and performance feedback; participate in performance conversations; support hiring and onboarding; ensure teams meet expectations for Best Friends’ program requirements and procedures; support teams so that each person achieves their fullest potential as contributors to Best Friends mission and goals.
• Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.

Skills and Experience:

• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process.
• Experience in leading teams or managing people preferred but not required.
• Bilingual or multi-lingual skills preferred but not required; strong communications skills, presentation experience with the ability to professionally advocate Best Friends’ position on issues.
• Ability to work with, leash, kennel, walk, and handle all cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Physical Requirements:

• Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
• Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion.
• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
• Ability to travel, including overnight stays, when needed.
• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.

*During the selection process, candidates may be asked to participate in an onsite working interview.

Thank you for your interest in pursuing a career at Best Friends Animal Society.

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Who we are underneath the fur (and feathers)

Best Friends believes in being kind to all, both two- and four-legged beings. Compassion drives our work to save the lives of animals. And it drives our daily lives. We do not judge. We respect one another. We embrace new ideas, solutions and differences. We welcome people from all backgrounds and appreciate where you are in your professional journey. We are quirky. We never take ourselves too seriously, and we know that humor is important in this field. We operate with love and seek to spread positivity. We are determined to create a safer, brighter world for homeless pets and to Save Them All.